The whole experience was a positive one Luton branch. We were able to walk around the store without being bombarded by sales reps. We asked loads of questions before coming to a decision. The deliver... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Lovely atmosphere with friendly staff that are there when you need them. it's got a good selection and really enjoyed the experience because it wasn't a hassle it makes all the difference thanks eve... Voir plus
I've just collected my order today 5/04/25, to my disappointment I've just discovered that the Mattress was refurbished, this was not mentioned at the time of purchase, the assumption given was tha... Voir plus
L'entreprise a répondu
The luton store from management to all staff were extremely kind , I had a certain budget and terminally ill husband. They made sure from explaining the products price and delivery was all handled smo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Luton222
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, Royaume-Uni
- 1582507626
4,9
Excellent
400 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great experience at the store with…Stephen, John & Brian
Great experience at the store with Stephen and the delivery team John & Brian. The delivery was within promised window. Even though it was a last minute order Stephen took it through patiently. Appreciate the overall effort and support.
15 avril 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
Thank you for your kind feedback. We’re delighted to hear you had a great in‑store experience with Stephen and that John and Brian ensured a smooth delivery within the promised timeframe. It’s especially appreciated to know that the last‑minute order was handled patiently and professionally — your comments will be shared with the team.
Thank you for your positive review – Lauryn at Customer Care 💜
Very cautious and friendly team
Very cautious and friendly team. They were very helpful.
Shamila was impeccable.
30 mars 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
Thank you for your lovely feedback! We’re so pleased to hear our team were friendly, cautious, and supportive.
Thank you for your positive review - Lauryn at Customer Care 💜
Overall it was good
Overall it was good. We were disappointed that our first choice of 2 single divan beds wouldn't go up the stairs, so we had to send the divans back and wait another 4 weeks for 2 wooden frame bases.
13 avril 2026
Réponse de Bensons For Beds - Luton222
Thank you for your honest feedback. We’re sorry to hear about the initial issue with the divan bases and the extra wait that caused — we understand how disappointing that must have been. We’re glad that overall the experience was good and hope you’re now enjoying your new beds,
Megan | Customer Care Specialist🛏️✨
Fantastic customer service
Fantastic customer service. Couldn't be happier. Patrycja is a credit to your company 👏.
15 avril 2026
Réponse de Bensons For Beds - Luton222
We appreciate you taking the time to leave us this fantastic review! We are so happy to hear you received great customer service. Thank you for your feedback.
Team Bensons
Great experience
The young lady who served me was knowledgeable and relaxed, she didn’t pressure me in to anything and allowed me to pick the bed I wanted.
11 avril 2026
Réponse de Bensons For Beds - Luton222
We're delighted you found our team member so helpful and informative! It's great to know you felt comfortable choosing your perfect bed without any pressure. Thanks for your review.
Team Bensons
The salesman( Stephen) was very…
The salesman( Stephen) was very attentive and informative. Benson's prices were quite competitive.
13 avril 2026
Réponse de Bensons For Beds - Luton222
Thank you for your feedback! 😊 We’re glad Stephen was so helpful and that you found our prices competitive!
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist!
She was so helpful and courteous…
She was so helpful and courteous explained everything we needed to know and gave us great advice. Amazing service
1 avril 2026
Réponse de Bensons For Beds - Luton222
Mr Ifelaja,
We appreciate your feedback! We're so happy to hear that our staff member was helpful, courteous, and provided great advice. Amazing service is what we aim for!
Team Bensons - Jessica
The service by store assistant wad…
The service by store assistant was great! Described the products well and passed friendly suggestions which helped us choose the correct mattress
17 mars 2026
Réponse de Bensons For Beds - Luton222
Thank you for your feedback! 😊 We’re delighted to hear the store assistant was great, explained the products clearly, and offered friendly suggestions that helped you choose the right mattress. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
Didn’t give us the hard sell and the…
Didn’t give us the hard sell and the delivery guys were great
4 avril 2026
Réponse de Bensons For Beds - Luton222
Thank you for your feedback! We’re glad you felt comfortable without any hard sell and that our delivery team did a great job 😊
Until next time, thank you!
- Megan | Customer Care Specialist
Exceptional customer service at the Luton branch
I popped to the Luton branch at Hatters retail park and Masoom (usually in the Bedford store but covering sickness), assisted me.
I purchased a double ottoman with headboard and mattress and got some great advice from Masoom. His customer service was exceptional.
The following day I phoned up to make another purchase - a King Ottoman with headboard but no mattress. Esha was the phone operative and once again I received exceptional customer service and Esha has arranged for the King bed to be delivered the same day as the double.
Thank you
31 mars 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
We're happy to hear that you received exceptional assistance at our Luton branch and over the phone. We appreciate you acknowledging the great service you received and thank you for your purchases.
Best purchase experiences
At Benson Bed Store, Stephen made my shopping experience smooth and enjoyable. He approached me professionally, demonstrated deep knowledge of the mattress options and financing plans, and was consistently warm and engaging throughout.
1 avril 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
Thank you for the lovely feedback! 😊 We’re delighted to hear Stephen made your experience smooth and enjoyable. His professionalism, product knowledge, and warm approach really shine through—we’ll be sure to pass this on to him!
Thank you,
Megan | Customer Care Specialist⭐
Good choice of mattresses
Good choice of mattresses, I could have had a quicker delivery but they let me choose a more suitable date. Friendly staff and helpful friendly delivery men.
26 mars 2026
Réponse de Bensons For Beds - Luton222
Thank you for your review! 😊 We’re glad you found a good choice of mattresses and appreciated having the flexibility to choose a delivery date that suited you. It’s great to hear both our in‑store team and delivery crew were friendly and helpful. Thanks again for sharing your experience,
Megan | Customer Care Specialist⭐
Very helpful and pleasant staff in the…
Very helpful and pleasant staff in the shop as well as the delivery personnel
29 mars 2026
Réponse de Bensons For Beds - Luton222
Thanks so much Irene! Our shop team and delivery crew will be chuffed to hear this — we love making every step of the experience a friendly one!
Thank you for choosing us,
Megan | Customer Care Specialist
Great customer service
The person that served me was nice,explained everything which helped me to make my choice and made me feel respected and welcomed. Thank you Stephen for your service.
26 mars 2026
Réponse de Bensons For Beds - Luton222
Thank you! So glad to hear Stephen took the time to explain everything clearly and made you feel welcomed and respected. We really appreciate your kind words,
Megan at Customer Care
You can't put a price on comfort!
When browsing for a new bed we were made to feel completely at ease and Esha Ali was truly amazing.
She was very knowledgeable and never pressured us into anything.
We decided to go ahead with our purchase and having now received our delivery we are just enjoying a good night's sleep.
I have to admit it wasn't our cheapest purchase but I can say it was well worth every penny.
23 mars 2026
Réponse de Bensons For Beds - Luton222
Thank you so much for your lovely review! We’re delighted to hear that Esha made you feel at ease and supported throughout your visit — her knowledge and gentle, no‑pressure approach are exactly what we aim for.
It’s wonderful to know you went ahead with your purchase and are now enjoying restful nights’ sleep. Even if it wasn’t the cheapest option, we’re thrilled it’s proving to be worth every penny. Enjoy your new bed,
Megan at Customer Care 💤
Quick delivery date
Quick delivery date. Frequent reminders. Delivery to designated area and collection of old mattress (at extra cost)
20 mars 2026
Réponse de Bensons For Beds - Luton222
Thanks for the great review! So glad delivery was quick, clearly communicated, and everything landed right where you needed it. Enjoy your new mattress,
Megan at Customer Care
Really good people to deal with.
The showroom assistant (Patricia?) was extremely helpful, determining just what it was that we were looking for. Patient and polite - no trace of "pushiness", unlike at the bed showroom just a couple of doors away.
19 mars 2026
Réponse de Bensons For Beds - Luton222
Thank you so much for your lovely feedback Peter! We’re delighted to hear the showroom assistant was so helpful, patient, and attentive in understanding exactly what you were looking for. It’s great to know you felt supported without any pushiness. We really appreciate you sharing your experience,
Megan at Customer Care! 😊✨
Can’t fault service
Can’t fault service, especially updates on delivery timings.
Well done!
14 mars 2026
Réponse de Bensons For Beds - Luton222
Thank you for giving us 5 stars! We’re so glad you couldn’t fault the service — and it’s great to hear the delivery updates hit the mark too 😊🚚✨ Well done to the whole team,
Megan at Customer Care
Very nice new mattress and Andrew and…
Very nice new mattress and Andrew and Janis were very professional with the delivery process.
12 mars 2026
Réponse de Bensons For Beds - Luton222
Miss Flitton,
We're so glad you're enjoying your new mattress! It's great to hear that our delivery team provided a professional experience for you.
Team Bensons - Jessica
We had a great experience and Eisha was…
We had a great experience and Eisha was very helpful.
7 mars 2026
Réponse de Bensons For Beds - Luton222
Love to hear this! 🎉 Eisha will be over the moon — thanks for sharing!
Sleep well,
Megan at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.