The staff at Bensons for Beds were extremely helpful with my final decision on buying the bed. I would like to say a special thankyou to Patrycja for her helpfulness. I was kept informed throughout th... Voir plus
Établissement
Changer d'établissementUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
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Lisez les avis des autres
Our sales assistant Shameela was very helpful & supportive with my purchase of my new bed. Very happy & satisfied.
L'entreprise a répondu
Sales assistant was friendly, helpful and very knowledge and offered 3 options to meet our requirement. (only minor criticism is that we wanted to have a look around the store, but felt having been... Voir plus
L'entreprise a répondu
I've just collected my order today 5/04/25, to my disappointment I've just discovered that the Mattress was refurbished, this was not mentioned at the time of purchase, the assumption given was tha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Luton222
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, Royaume-Uni
- 1582507626
4,9
Excellent
374 avis
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Recommended Company
Great service from start to finish. From sales to delivery could not have asked for more.
Exceptional!
16 février 2026
Réponse de Bensons For Beds - Luton222
We appreciate your positive feedback! We're so happy to hear that you had exceptional service from our sales team through to delivery.
Excellent experience
Everyone at the store was very helpful. Ordering was easy, the delivery was quicker than we expected and the product was excellent. The delivery guys phoned to confirm arrival time and were very respectful, created very little mess (it was a very rainy day) and delivered everything to the right room. Overall experience was excellent. Would use Bensons again without hesitation.
18 janvier 2026
Réponse de Bensons For Beds - Luton222
We're happy to hear that everyone at the store was very helpful and ordering was easy. It's great to know the delivery was quicker than expected, the product was excellent, and our delivery team was respectful. We appreciate you sharing your overall excellent experience and that you would use us again!
Friendly and Helpful
My first contact was over the phone and I spoke to Esha. Yesterday I went into the store to complete my purchase.
Esha is a lovely person I give her not five stars but ten stars. Thank you Esha, you are a credit to Bensons.
8 février 2026
Réponse de Bensons For Beds - Luton222
We're so happy to hear that you had such a positive experience. It's great to know that our team member made such a wonderful impression during your purchase. Thank you for taking the time to share your feedback.
New Mattress
Good selection of mattresses/beds to consider. Good affordable prices. Totally kept informed and delivery was straightforward and again was contacted as advised.
4 février 2026
Réponse de Bensons For Beds - Luton222
We're happy to hear that you found a good selection of mattresses and beds at affordable prices. We appreciate your positive feedback regarding the delivery and communication.
Very helpful
Very helpful , polite and I have got the most comfortable mattress ! Helpful with everything beginning to end .
3 février 2026
Réponse de Bensons For Beds - Luton222
We're delighted you found our team helpful and polite, and that you are enjoying your comfortable new mattress. We appreciate your positive feedback!
Good sales experience
Awaiting delivery so this is a partial review of the experience so far and based mainly on experience in store.
We were assisted by Stephen. Showed him which beds we wanted, price range for mattress etc. He suggested a few options. Stephen whizzed through the order, sorted out free delivery too and informed us of the various additional services without any pressure to buy.
All in all a very positive experience thus far and hopefully the beds and mattresses live up to expectations once they arrive.
Luton Store could do with a bit of a refurb/refresh.
30 janvier 2026
Réponse de Bensons For Beds - Luton222
We appreciate you sharing your in-store experience and are glad the service you received was positive. We'll note your feedback regarding the store's appearance. We hope you enjoy your new beds and mattresses!
Great customer service from Patryja…
Great customer service from Patryja thanks so much
4 février 2026
Avis spontané
Réponse de Bensons For Beds - Luton222
We're so glad you received great customer service. We appreciate your positive feedback and thank you so much for choosing us!
Réponse de Bensons For Beds - Luton222
We appreciate your feedback. We are so glad our staff was helpful and not pushy; that is what we aim for!
Thanks again for your support—it means a lot!
Megan at Customer Care
The young Lady who served me knew…
The young Lady who served me knew exactly what I wanted. service was quick and efficient. Delivery on the day arrived earlier than expected no problem. Driver very polite and helpful.
25 janvier 2026
Réponse de Bensons For Beds - Luton222
We're happy to hear that you received quick and efficient service! It's great to know that our team member knew what you wanted and that the delivery was earlier than expected. We appreciate your feedback!
Réponse de Bensons For Beds - Luton222
We appreciate your positive feedback! It's wonderful to know you were satisfied with our comprehensive service.
Management staff in store amazing and…
Management staff in store amazing and helpful. Delivery on time. Excellent service. The best staff ever : in store and drivers. 5 stars
17 janvier 2026
Réponse de Bensons For Beds - Luton222
We appreciate your kind words! We're so glad to hear that our team and delivery service exceeded your expectations. Thank you for your 5-star rating!
Very friendly and helpful service
Very friendly and helpful service. Staff were polite and helped with getting me a good deal.
12 janvier 2026
Réponse de Bensons For Beds - Luton222
We're delighted to hear that our staff provided friendly, helpful service and assisted you in securing a good deal. Thank you for your positive feedback!
Réponse de Bensons For Beds - Luton222
We’re so glad you met our helpful team and had a great experience! 💜 Thank you for your positive review - Lauryn at Customer Care
Shopping for a wardrobe
I went to buy a wardrobe for my mother. Our sales assistant, Shameela, was fantastic! We informed shameela of what we wanted: she informed us of the different options available, provided feedback about the quality and longevity of the product based on customer reviews, and calculated bundle deals promptly. Overall, her customer service was brilliant so it’s definitely worth shopping at the luton branch.
4 janvier 2026
Réponse de Bensons For Beds - Luton222
We’re so glad Shameela gave you fantastic service at our Luton branch – helpful, knowledgeable, and efficient all the way! 💜 Thank you for your positive review - Lauryn at Customer Care
Helpful sales representative
Helpful sales representative, no pressure and a good price
6 janvier 2026
Réponse de Bensons For Beds - Luton222
Thank you for your feedback Ian! We’re delighted to hear our sales representative was helpful, provided all the information without pressure, and offered a great price. That’s exactly the experience we aim for! 😊
Sleep well,
- Megan at Customer Care!
Réponse de Bensons For Beds - Luton222
We're happy to hear that you found our showroom clean and tidy with a great selection. We appreciate your kind words about our sales team!
Megan - Customer Care
All round helpful customer care
All round helpful customer care, sals assistant to the management. Will continue to use the company in the future. Thank you for making things so easy and NOT PUSHY with sales (like other companies do 😡).
1 janvier 2026
Réponse de Bensons For Beds - Luton222
We appreciate you sharing your experience. We're happy to hear that you received helpful customer care and that our team made things easy without being pushy. Thank you for your positive review – Lauryn at Customer Care 💜
Needed a good mattress for my guest…
Needed a good mattress for my guest house, and was happy to get a good one in store for immediate pickup.
29 décembre 2025
Réponse de Bensons For Beds - Luton222
We're happy to hear that you found a great mattress for your guest house with immediate pickup. Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
Different Options…
Being given the opportunity to try different mattresses in order to select the option that would be best for us. The friendly helpfull advisor ( Shameela) who assisted us without being pushy.
27 décembre 2025
Réponse de Bensons For Beds - Luton222
We’re delighted you had the chance to try different mattresses and find the perfect fit. It’s wonderful to hear that Shameela provided friendly, helpful support without any pressure. Thank you for your positive review – Lauryn at Customer Care 💜
Great service and great product
29 décembre 2025
Réponse de Bensons For Beds - Luton222
We appreciate your kind words! We are so happy you enjoyed our service and product. Thank you for your positive review – Lauryn at Customer Care 💜
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