Were given lots of time and advice until we found the right bed for us. Assistant was not pushy but made sure we were happy with bed before purchase. Small minor part was missing on delivery but repla... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6 White City Retail Park, Old Trafford, M16 0RP Manchester, Greater Manchester, GB
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Lisez les avis des autres
We bought a bed frame from the Manchester branch yesterday. Shomila was lovely, friendly, and very helpful, guiding us through everything. Excellent customer service — highly recommended!
L'entreprise a répondu
Very positive experience! I honestly cannot fault the customer service team. They have gone above and beyond to help me, and their support has been exceptional so far. After such an awful experience... Voir plus
L'entreprise a répondu
I placed an order in September for a Slumberland double 2+2 bed base, mattress and headboard. The next day I had doubts about whether I had chosen the right mattress, so I contacted customer service... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Manchester White City596
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6 White City Retail Park, Old Trafford, M16 0RP, Manchester, Greater Manchester, Royaume-Uni
- 1618770581
4,7
Excellent
637 avis
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The overall experience was very good
The overall experience was very good - the order and delivery went ahead on time.
The delivery team (Ant and Duncan) were very professional and very efficient.
23 avril 2026
Réponse de Bensons For Beds - Manchester White City596
Thank you! 😊 We’re delighted everything went smoothly and that Ant and Duncan were so professional and efficient. We’ll be sure to pass on your kind words! 🛏️✨
Friendly and helpful staff showed us…
Friendly and helpful staff showed us everything what we need to know and give us options between high cost and low cost items great service
22 janvier 2026
Réponse de Bensons For Beds - Manchester White City596
Thank you for your lovely feedback! We’re so glad our friendly team could walk you through all the options and help you choose what suited you best.
Thank you for your positive review - Lauryn at Customer Care 💜
Great Experience
On entering the store we were allowed to browse without being pestered by salespersons. When we had questions we approached Tony who was very helpful and informative. He answered all our questions and prompted us on what we required and made recommendations on the cabinets and wardrobes that fitted those requirements. When we finally made our choice he dealt with us quickly and efficiently making our stay pleasant.
19 avril 2026
Réponse de Bensons For Beds - Manchester White City596
Thank you for the lovely feedback! We’re delighted you enjoyed a relaxed browsing experience and that Tony was on hand with helpful, informative advice when you needed it 😊
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist
Réponse de Bensons For Beds - Manchester White City596
Thank you for your feedback! We’re really pleased to hear Tony was patient and helpful — that calm, supportive approach makes all the difference 😊
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent Service from Marcus at Benson for Beds
I’ve now visited Benson for Beds twice, and I just wanted to share what a great experience I’ve had, especially with Marcus.
The first time I visited, I was a bit rushed and the store was quite busy, so I didn’t get the chance to fully explore my options. The second time, however, Marcus assisted me and completely changed the experience.
He introduced me to the mattress analysis machine, which checked my pressure points and helped identify the best types of mattresses for me. It showed me four options and eventually I narrowed it down to two that I was deciding between. I took quite a bit of time making my decision, but Marcus was incredibly patient, polite, and helpful throughout, never once making me feel rushed or pressured.
Honestly, it was an excellent experience from start to finish. I’m really looking forward to my mattress arriving and finally getting the best night’s sleep!
Thank you again, Marcus!
15 avril 2026
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
Thank you so much for sharing your experience! We’re delighted Marcus was able to turn your second visit into such a positive one. It’s great to hear the mattress analysis helped you narrow down the right options and that Marcus was patient, polite, and never pushy throughout. We really appreciate your kind words and hope you enjoy many great nights’ sleep once your new mattress arrives,
Megan | Customer Care Specialist💜
Réponse de Bensons For Beds - Manchester White City596
We appreciate your high rating and are so glad to hear that you found our team member to be very helpful during your visit with us!
Team Bensons
Very helpful and not pushy
Tony was very friendly, helpful and not at all pushy on sales.
24 mars 2026
Réponse de Bensons For Beds - Manchester White City596
Thank you for the great feedback! 😊 We’re so pleased to hear Tony was friendly, helpful, and made your experience stress‑free. We’ll be sure to pass this on,
Megan | Customer Care Specialist
Service is shop is nice
Service is shop is nice . The staff has been very helpful and let us to trial many beds before we decide . The shop in White City is pram friendly and Max is extra supportive when I shopped with my two children .
The only downside is the delivery driver just rushed inside my house without shoe covers and left marks on the first few steps of my carpet :( husband spent half an hour to clean and steam it !
2 avril 2026
Réponse de Bensons For Beds - Manchester White City596
Thank you for sharing your experience. We’re delighted to hear you received such helpful and welcoming service in store, and that Carol and Max made your visit to our White City shop comfortable and family‑friendly. However, we’re really sorry to hear about your delivery experience and the inconvenience caused by the driver not using shoe covers. We understand how frustrating this must have been and appreciate you bringing it to our attention. We have contacted you today to discuss this further with you,
Megan | Customer Care Specialist
Good product and delivery team
31 mars 2026
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
Thank you! 😊 We’re pleased to hear you’re happy with the product and that the delivery team did a great job. We really appreciate your feedback,
Megan | Customer Care Specialist⭐
Everything about the purchase and…
Everything about the purchase and delivery. Good communication regarding delivery and after service. All staff we encountered were very good.
9 mars 2026
Réponse de Bensons For Beds - Manchester White City596
Thank you for your feedback! 😊 We’re delighted to hear everything—from purchase to delivery—went smoothly. Great communication, strong aftercare, and friendly staff are exactly what we aim for. We really appreciate your kind words,
Megan | Customer Care Specialist💜
Excellent service from the salesman
Excellent service from the salesman, not pushy just had the answers we wanted when we asked. No rush, no pressure, very pleasant experience
28 mars 2026
Réponse de Bensons For Beds - Manchester White City596
Thank you so much for your lovely feedback! We're delighted to hear you received excellent service. Our team always aims to be helpful without any pressure, so it’s wonderful to know you had a relaxed and pleasant experience. We really appreciate you taking the time to share your review,
Megan | Customer Care Specialist✨
A little unhappy. What my wife and I liked was the bed we…
What my wife and I liked was the bed we chose to buy, the store representative Shamalla was very pleasant and had a nice manner with a good detailed knowledge of the product.
It was only on arriving home when I studied the invoice that I realised that the amount of the units were not as advertised on the display model. For instance the bed frame was advertised at £849 and the bedside cabinets at £103 each. This would make any discounts much less when told there is £200 off the bed frame only for today.
So naturally we are a little disgruntled and are considering cancelling the order but more so that we were taken in and not studying more closely the advertised cost and what we were presented with
27 mars 2026
Réponse de Bensons For Beds - Manchester White City596
We appreciate your feedback and are glad you found our representative helpful. We're sorry to hear about the pricing discrepancies you noticed on your invoice after your purchase. After reviewing this we can see the prices on your order are cheaper than advised here and a promotion was added. If you still believe this is incorrect, please contact us with further details so we can review this more. Thank you.
Super helpful and polite.
19 mars 2026
Réponse de Bensons For Beds - Manchester White City596
Thanks for the lovely review! So glad you found the team super helpful and polite — that’s exactly what we aim for every day!
Looking forward to seeing you again!
Megan at Customer Care💜
Bensons the bed company …
The lady at Bensons (think her name was Arveen) was very helpful and did the bed test on us both with a special machine they have to tell you what would be the best mattress for you and they suggested 5 which one of them we chose.
23 mars 2026
Réponse de Bensons For Beds - Manchester White City596
Thank you so much for sharing this lovely review!🛏️
We’re delighted to hear that you were looked after so well by Arveen—she'll be thrilled to know her helpfulness made such a difference!
It’s great that you got to try out our sleep‑matching machine too. It’s a clever little bit of tech that really helps narrow down the perfect mattress options, and we’re so glad you found a favourite from the recommendations.
Wishing you many nights of comfy, blissful sleep on your new mattress! If you ever need anything else, we’re always here to help,
Megan at Customer Care🌙💤
Perfect experience
Perfect experience. Great sales person, delivery is professional, the mattress itself exactly what we I was looking for.
23 mars 2026
Réponse de Bensons For Beds - Manchester White City596
Thanks for the fantastic review Miss Tugalan! So glad you had the perfect experience — great salesperson, professional delivery, and the perfect mattress to top it all off. Enjoy every comfy night,
Megan at Customer Care🌟
Good selection of mattresses
Good selection of mattresses. Knowledgeable and helpful but not pushy
19 mars 2026
Réponse de Bensons For Beds - Manchester White City596
Thank you so much for giving us 5 stars! We’re really glad to hear you found a great selection of mattresses and that our team were knowledgeable and helpful without being pushy. We truly appreciate your feedback,
Megan at Customer Care!💜
There was no box to tick to say this…
There was no box to tick to say this was an online purchase .I had had my previous bed from my local store .I wish he had of told me early on in the conversation i was not. I was not quoted prices for other mattresses and was not given my call back as promised.
19 mars 2026
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
Thank you for taking the time to share this feedback. We’re really sorry to hear about the confusion around your purchase and the experience you had. There absolutely should have been a clear way for you to indicate that this was an online order, especially since your previous purchase was made in‑store. We have requested order details from you so we can contact you to resolve.
Thank you,
Megan at Customer Care
Réponse de Bensons For Beds - Manchester White City596
Thanks so much! ⭐
Great value and great service is exactly what we aim for — really glad we hit the mark for you!
Thank you so much for choosing us,
Megan at Customer Care!💜
Réponse de Bensons For Beds - Manchester White City596
Thank you for giving us 5 stars Clare! Glad to hear our team hit the sweet spot — helpful, knowledgeable and friendly, without the pushiness 😊✨
Sleep well,
Megan at Customer Care💜
Loved the sofa bed
Loved the sofa bed! Easy to put together, looks stunning! The team at the store were very helpful as were the team that did the delivery!
15 mars 2026
Réponse de Bensons For Beds - Manchester White City596
Thank you so much! We’re thrilled to hear you love your new sofa bed — they really are gorgeous, and it’s great to know it was easy to put together too. Fantastic to hear both our in‑store team and delivery team made the experience smooth and helpful. Enjoy your lovely new sofa bed,
Megan at Customer Care
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