First time at Bensons Beds, the choice is tremendous, with a large spread of prices, makes and designs. There’s no pressure, but guidence is available. We found the ideal bed( low) and mattress ( ex... Voir plus
Établissement
Changer d'établissementUnit 7 Metro Retail Park, NE11 9XU Gateshead, Tyne And Wear, GB
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We visited the showroom, saw a bed we liked and then looked at the website to see details. Very good offer of bed + mattress. Back to the showroom to have another look and decided to order. All fine... Voir plus
L'entreprise a répondu
As a valued customer having purchased from Bensons for Beds for years. I was very disappointed to be charged an admin charge for changing my recent order, I didn’t cancel my order, I simply changed my... Voir plus
L'entreprise a répondu
Absolutely delighted with my first experience of buying from Bensons for Beds - it will definitely not be my last! The whole process from choosing the best products for my needs, right through to the... Voir plus
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Metro Centre279
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 7 Metro Retail Park, NE11 9XU, Gateshead, Tyne And Wear, Royaume-Uni
- 1914606158
4,9
Excellent
574 avis
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A great place to pick your new bed.
First time at Bensons Beds, the choice is tremendous, with a large spread of prices, makes and designs. There’s no pressure, but guidence is available. We found the ideal bed( low) and mattress ( extra firm).
And with so many beds to choose from we easily found the bed that suited our needs and price point. This showroom at the Metro Centre is on the large side, so you’ve got a great selection to pick from.
Louise was very informative and guided us to negotiate the vast array of beds, but allowed use to freely browse at our leisure.
30 octobre 2026
Absolutely delighted with my first experience of buying from Bensons for Beds
Absolutely delighted with my first experience of buying from Bensons for Beds - it will definitely not be my last! The whole process from choosing the best products for my needs, right through to the delivery, was completely seamless and extremely well executed. I was kept fully informed of the progress of my order and the details of the delivery throughout, and the lads who came to the house were friendly, polite, and very accommodating, even removing their shoes before entering the house. This has been one of the most enjoyable, hassle-free, and satisfying shopping experiences I've ever had - THANK YOU!
31 octobre 2026
Avis spontané
Angela was very professional
Angela was very professional, new her products and steered us in the right direction.
31 octobre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Customer service was perfect
Customer service was perfect, both knowledgeable and friendly. Paul helped us out a lot and definitely made the whole thing a lot better for us.
27 octobre 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for the lovely review, we do try and give great customer service in store.
Showroom great but cheaper to order online
We visited the showroom, saw a bed we liked and then looked at the website to see details. Very good offer of bed + mattress. Back to the showroom to have another look and decided to order. All fine, except that we would have to pay a delivery charge ordering at the showroom, no charge ordering through the website. So, back home and paced the order on the website! But it was very useful seeing the bed + mattress in the showroom and getting useful advice from the assistant.
26 octobre 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for your detailed review! We're thrilled to hear that you found our showroom helpful and enjoyed our bed and mattress selection. We appreciate your feedback on the delivery charge and will take it into consideration. Enjoy your new bed, and we hope to see you again soon!
Excellent
From entering the shop to delivery I can only say what an excellent team - communication, knowledge, friendly, courteous, respectful all in all made our choosing a mattress an easy job
25 octobre 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you so much for your kind words. All the staff in Metro Store try and give great service to all our customers and make the process fun and easy to navigate.
My husband and I visited the store in…
My husband and I visited the store in the metro centre and when we walked in we were overwhelmed with the choice we had and we really did not know where to start. We were welcomed by a lovely lady called Louise. I told Louise i had an issue with my back so she put us on a bed that checked the best mattress would suit us. We tried a number of mattresses and Louise even changed the pillows so we could get the best feel for the bed.
Nothing was any trouble and she went above and beyond to help us. Excellent customer service. I would definitely recommend Bensons for beds metro centre. Louise is fab. Thank you so much xx
24 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Metro Centre279
Thank you so much Angela for the lovely review, it was a pleasure meeting you and Stephen. This is what the job is all about, meeting different people and helping them choose a bed which suits them. I look forward to hearing all about your good nights sleep when you receive your new products. ps please dont have a pillow fight with those pillows 🙂. Take care of each other and i hope the mattress helps with your back.
The assistant was so helpful and really…
The assistant was so helpful and really listened to my requirements before offering a selection of beds.
23 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Metro Centre279
Thank you for your kind words! We're thrilled to hear that our assistant provided you with great service and listened to your needs. We strive to help our customers find the perfect fit. We appreciate your feedback and look forward to serving you again!
Great experience dealing with Paul very…
Great experience dealing with Paul very knowledgeable and helpful.
20 octobre 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for your wonderful feedback! We are thrilled to hear that you had a great experience and found our team member to be so helpful and knowledgeable. Providing excellent service is our top priority, and we look forward to welcoming you back soon!
Team Bensons
Bensons kept in touch throughout
Bensons kept in touch all the time with the progress of my bed.
The delivery men were great and everything went smoothly.
Thank you
16 octobre 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for your wonderful review! We're thrilled to hear that you were kept well informed throughout the process and that our delivery team made sure everything went smoothly. We appreciate your kind feedback and hope you enjoy your new bed!
Team Bensons
Brilliant service and advice.
We were made to feel at ease as soon as we entered the store. The sales assistant, Louise, was brilliant, we spent over 1 1/2 hours with Louise and nothing was a bother for her. She was very patient with us and she could have not done more to help us. Would definitely recommend the Metro Centre branch for quality and choice. Just ask for Louise and you’ll be sorted. Thanks Louise.
20 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Metro Centre279
Thank you so much for this wonderful feedback. We are absolutely delighted to hear that you were made to feel so welcome and that you received such patient, dedicated, and helpful assistance during your visit. It is fantastic to know you highly recommend the branch for its excellent service and choice. We will be sure to pass your lovely comments on to the team member who assisted you. Thank you for choosing us, and we hope to see you again in the future!
Team Bensons
Réponse de Bensons For Beds - Metro Centre279
Thank you for your kind words! We're thrilled to hear that our team member was able to provide you with such knowledgeable and helpful support during your visit. Delivering excellent service is our top priority, and your positive feedback means a lot to us. We look forward to welcoming you back soon!
Team Bensons
Réponse de Bensons For Beds - Metro Centre279
Thank you for your kind words! We're thrilled to hear that our staff made your visits enjoyable. We strive to provide excellent service and look forward to welcoming you back soon!
Neil in the Metro centre branch was…
Neil in the Metro centre branch was very informative and patient while we chose our bed. A very pleasant man
10 octobre 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for your kind words! We're thrilled to hear that Neil provided you with excellent service. Our team is dedicated to helping customers find the perfect bed, and it's great to know that Neil made your experience enjoyable. We appreciate your feedback!
Assistant was very helpful and friendly
Assistant was very helpful and friendly
I was left to browse without being pestered
The assistant provided advice at our request and was efficient in a processing our order
9 octobre 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for your kind words! We're thrilled to hear that our assistant made your experience enjoyable and efficient. We believe in providing the right balance of support and freedom for our customers. We look forward to serving you again soon!
Réponse de Bensons For Beds - Metro Centre279
Thank you for your wonderful feedback! We're thrilled to hear that our staff was helpful and that you loved our product. Your satisfaction is our top priority, and we look forward to serving you again soon!
Bensons for Beds are always reliable…
Bensons for Beds are always reliable and always do a fantastic job! The beds are extremely comfortable and the two gentlemen who put the beds together were very polite and helpful and Louise in the shop at metro centre is very helpful too. Always a pleasure to shop with Bensons!
9 octobre 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our team and that you're enjoying your comfortable bed. We appreciate your kind words about Louise and our delivery team. We look forward to serving you again soon!
This is the second time i have…
This is the second time i have purchased from Bensons and just like the first every step of the process was exceptional
9 octobre 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for your wonderful feedback! We're thrilled to hear that your experience with us has been consistently exceptional. Your support means the world to us, and we look forward to serving you again soon!
Réponse de Bensons For Beds - Metro Centre279
Thank you for your kind words! We're thrilled to hear that you enjoyed our products and found our staff helpful. We strive to provide the best experience for our customers and your feedback motivates us to keep up the great work. We look forward to serving you again soon!
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