First time at Bensons Beds, the choice is tremendous, with a large spread of prices, makes and designs. There’s no pressure, but guidence is available. We found the ideal bed( low) and mattress ( ex... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7 Metro Retail Park, NE11 9XU Gateshead, Tyne And Wear, GB
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Lisez les avis des autres
We visited the showroom, saw a bed we liked and then looked at the website to see details. Very good offer of bed + mattress. Back to the showroom to have another look and decided to order. All fine... Voir plus
L'entreprise a répondu
As a valued customer having purchased from Bensons for Beds for years. I was very disappointed to be charged an admin charge for changing my recent order, I didn’t cancel my order, I simply changed my... Voir plus
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Absolutely delighted with my first experience of buying from Bensons for Beds - it will definitely not be my last! The whole process from choosing the best products for my needs, right through to the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Metro Centre279
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 7 Metro Retail Park, NE11 9XU, Gateshead, Tyne And Wear, Royaume-Uni
- 1914606158
4,9
Excellent
574 avis
Demande des avis aux clients
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Great experience
Easy purchasing process, flexible with delivery dates. Delivery was efficient and all staff friendly and helpful
5 octobre 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for your wonderful review! We're thrilled to hear that you found our purchasing process easy and our team friendly and helpful. We strive to provide efficient service and flexible delivery options. We appreciate your support and look forward to serving you again!
Excellent service and friendly team
6 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Metro Centre279
Thank you for your kind words! We're thrilled to hear you had a great experience with our team. Providing excellent service is our top priority, and your feedback motivates us to keep delivering the best. We look forward to serving you again soon!
Excellent customer service
Excellent customer service. Very friendly and respectful without being pushy.
6 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Metro Centre279
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing friendly and respectful service is our priority, and your feedback motivates us to keep up the great work. We look forward to serving you again!
As a valued customer having purchased…
As a valued customer having purchased from Bensons for Beds for years. I was very disappointed to be charged an admin charge for changing my recent order, I didn’t cancel my order, I simply changed my order before it was delivered, realising the bed I originally ordered would be too snug in our room.
1 octobre 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for your feedback. We appreciate your loyalty and understand your frustration regarding the admin charge for changing your order. Our policy aims to streamline changes, but we value your input and will review this process to better serve our customers in the future.
Great knowledgeable gentleman helped us…
Great knowledgeable gentleman helped us pick the bed suitable for us Hope it’s ok when we receive it but he was fantastic
3 octobre 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for your kind words! We're thrilled to hear that our team member was able to assist you in finding the perfect bed. We hope you love it when it arrives! If you have any questions or need further assistance, feel free to reach out. We appreciate your support!
Great service from sales to delivery
Sales staff at Team Valley extremely helpful - getting the balance between providing information and details about options without being pushy. Great delivery service - kept informed throughout the time from placing order to delivery- all worked out as promised. Delivery team very careful to avoid damage to property (even removed shoes to keep carpets clean). Customer service as it should be.
30 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Metro Centre279
Thank you for your fantastic review! We're thrilled to hear that our sales staff and delivery team provided you with such a positive experience. Your satisfaction is our priority, and we appreciate your kind words about our customer service. We look forward to serving you again!
Réponse de Bensons For Beds - Metro Centre279
Thank you so much for your kind words! We're thrilled to hear our team made your experience great!!
Paul McCoy made our experience great as…
Paul McCoy made our experience great as he always does. We have bought beds from Paul now for over 20years. His Customer Service is second to none, i.e. it is first class. Infact all the Staff at Bensons are very professional and friendly with it. I wouldnt go anywhere else for a bed. We have now bought 3 beds from them. The shop is always clean snd tidy and well lit. Nothing is hidden away, all the information is set out for you to see. If there is something not there just ask, nothing is a bother. If the person doesn't know they will find out for you.
23 septembre 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for your wonderful review! We're thrilled to hear that Paul and our team have consistently provided you with excellent service over the years. Your loyalty means the world to us, and we look forward to helping you find your next perfect bed. We appreciate your kind words about our store!
Happy Customer
Paul was very helpful knowledgeable easy going and friendly we told him what mattress we already have and he advised us which one was similar we are returning customers and would not hesitate on recommending Bensons. We had the freedom to browse without being pestered but staff on hand for advice.
23 septembre 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for your wonderful feedback! We're thrilled to hear that Paul provided you with excellent service and that you felt comfortable browsing. We appreciate your loyalty and recommendations. We look forward to welcoming you back to Bensons for your next purchase!
Réponse de Bensons For Beds - Metro Centre279
Thank you so much for your review! Our team takes pride in providing exceptional customer service and we appreciate your kind words. We look forward to welcoming you back soon.
Réponse de Bensons For Beds - Metro Centre279
Thank you for taking the time to share your positive experience with us! We are glad to hear that our punctuality, efficiency, and friendliness met your expectations. We look forward to serving you again in the future.
Réponse de Bensons For Beds - Metro Centre279
Thank you for your kind words! We are thrilled to hear that our staff provided exceptional service both in-store and on the phone. We strive to make every experience with us hassle-free. We appreciate your support and hope to see you again soon!
The whole experience from start to…
The whole experience from start to finish can’t be faulted. Quality bed at very reasonable price. Can’t ask for more.
16 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Metro Centre279
Thank you for the kind words! We're thrilled to hear that you had a great experience with us. Providing our customers with high-quality products at affordable prices is our top priority. Thank you for choosing us!
Tony was extremely helpful and very…
Tony was extremely helpful and very patient going over the details again any time we needed to have things explained again or needed to check details. He was clear with what we needed and understood what we were asking. When I asked for a breakdown of all the costings he was able to show me this which was really helpful as I needed to check it on behalf of my nan. We were able to sort the delivery date whilst there in store which was extremely helpful. We also organised the removal of the old bed and mattress which was something my nan was worried about so that was a relief to know all of that was taken care of. After a previous bad experience with another company it is also great to know the mattress comes with an 8 year warranty so that gives peace of mind. I will be getting my own bed from there next year because I was genuinely very happy with the service.
17 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Metro Centre279
Thank you for the amazing review! We are thrilled to hear that Tony provided exceptional service and met all of your needs and concerns. We pride ourselves on making the customer experience as seamless as possible. We are looking forward to helping you with your own bed next year and thank you for trusting us with your purchase.
From entering the showroom to purchase…
From entering the showroom to purchase and delivery outstanding and kept up to date with order.
Jamie in store
3 septembre 2026
Réponse de Bensons For Beds - Metro Centre279
"Thank you for your wonderful review! We are so thrilled that Jamie was able to provide outstanding service during your visit to our showroom. We strive to keep our customers informed every step of the way. Thank you for choosing us for your purchase!"
Beds st Bensons
From entering the showroom to delivery everyone has been amazing friendly and confident very knowledgeable of the products too
5 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Metro Centre279
Thank you for the glowing review! We pride ourselves on providing exceptional customer service and product knowledge. We're glad you had a positive experience from start to finish. Thank you for choosing our business!
Réponse de Bensons For Beds - Metro Centre279
"Thank you so much for your kind words! Our team takes pride in providing exceptional service and we are thrilled to hear that you had a great experience with us. We look forward to welcoming you back again soon!" #CustomerSatisfaction #Teamwork
Angela was so helpful
Angela was so helpful, showing us all the matresses she thought would suit our needs. As we tested each one and gave an opinion she then selected a different one to allow us to choose. Not pushy at all and allowed us the time to choose
30 août 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for your kind words, ! Our team takes pride in providing exceptional service and helping customers find the perfect mattress
Great advice from Paul in store
Great advice from Paul in store, answering all questions clearly with no hard sell to buy.
2 septembre 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for your positive feedback! We pride ourselves on providing honest advice without any pressure to purchase. Glad Paul was able to assist you with your questions. We appreciate your business!
the delivery guys were very …
the delivery guys were very friendly,arrived on time, removed their shoes, without being asked.
very good service
22 août 2026
Réponse de Bensons For Beds - Metro Centre279
Thank you for your kind words and for choosing our business. We take pride in providing prompt and professional service to our customers and we are glad to hear that your experience was a positive one. We look forward to serving you again in the future!
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