What brilliant service i received. The staff were so helpful and welcoming, i explained my requirements and they showed me a selection that filled them. I went for a storage ottoman bed which was easy... Voir plus
Établissement
Changer d'établissementUnit 1 Towngate Retail Park, James Street, PO30 5HF Newport, Isle Of Wight, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Bensons For Beds - Isle of Wight, Newport Store - Sleep expert was Jo Amazing experience. We were greeted as we arrived in store by Jo and we were asked if we needed any help. We said yes as k... Voir plus
L'entreprise a répondu
Sales person, Jo, gave us excellent service. She tested us with their computerised special bed to see which mattress firmness would suit us. She gave us plenty of time to look at beds and lots of inf... Voir plus
L'entreprise a répondu
The mattress was wrongly priced on the sign on the bed compared to the checkout. Person who served us did honour the sign price but seemed reluctant to do so unless we scanned some QR code in the sto... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Newport Iow
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1 Towngate Retail Park, James Street, PO30 5HF, Newport, Isle Of Wight, Royaume-Uni
4,7
Excellent
110 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good Variety of Beds
The store was clean, the staff were all really helpful without being pushy. I was recommended to go to Bensons for Beds by my son and daughter in law who were also very happy with their experience. Bonus was 25% off. We are yet to received our new bed, base and headboard but judging by our initial experience we were very happy. Jack, Newport Isle of Wight branch, deserves a mention for his patience, knowledge and guidance,
29 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Newport Iow
We're happy to hear that you had a positive experience in our store. We appreciate you mentioning our team member's patience, knowledge, and guidance. Thank you for your positive review – Lauryn at Customer Care 💜
Having only completed the purchase of…
Having only completed the purchase of the item and agreed a delivery date I consider that this may ne a little previous
27 novembre 2025
Réponse de Bensons For Beds - Newport Iow
Thank you for your feedback. We acknowledge that you feel this request might be a bit premature, considering you just made the purchase and scheduled delivery.
Explaining the product
The people who dealt with us we're very helpful & knowledgeable about the bed we had selected.
Also we have a hoped for delivery date according to the completion of our property but she said if it changes let her know to change the delivery date
17 novembre 2025
Réponse de Bensons For Beds - Newport Iow
We're happy to hear that the team members assisting you were so helpful and knowledgeable about your bed selection. We appreciate you letting us know, and we're ready to adjust your delivery date if needed!
Thanks again for your support—it means a lot!
Megan at Customer Care
Mixed experience!
The assistant repeatedly called me "my lovely" which was most irritating as she was young enough to be my granddaughter! Paying for both delivery and collection of the old mattress is frustrating and detracts from a favourable headline price. I was however with the timeliness of the quoted delivery time.
12 novembre 2025
Réponse de Bensons For Beds - Newport Iow
Thank you for sharing your feedback. We’re sorry that the interaction and delivery costs didn’t meet your expectations, and we’ll review your comments to improve our service.
I can confirm your order has since been delivered and we thank you for your patience.
Kind regards,
Lauryn – Customer Care
Réponse de Bensons For Beds - Newport Iow
We are happy to hear that you had such a wonderful experience with us Tyrone. Thank you for your positive feedback,
Megan at Customer Care
Professional
Professional, knowledgeable & streets ahead of the competition!
4 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Newport Iow
We’re thrilled to hear you found our service professional, knowledgeable, and ahead of the competition! That’s exactly what we strive for—delivering expertise and value that truly stands out.
Thank you for an amazing review Tony – Lauryn at Customer Care 💜
Excellant customer service would…
Excellant customer service would recommend to any one
12 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Newport Iow
We appreciate you recommending us and are happy to hear that you had excellent customer service. Thank you for your positive feedback!
Please feel free to recommend us to friends and family,
Megan at Customer Care
Great product and experience
Joe was great and helped us choose the right mattress. Great communication and smooth delivery
23 septembre 2025
Réponse de Bensons For Beds - Newport Iow
We're happy that our service helped you choose the perfect mattress. It's great to hear you experienced excellent communication and smooth delivery.
We’d love to see you again in the future.
Megan at Customer Care
Helpful and accommodating staff
The bed advisor , Jo was very helpful and friendly …. She listened attentively and was tuned into our needs .
As it was, we ended up with one single electric bed and one Kingsize bed , and one Kingsize bed frame which were all old stock , the 2 mattresses are very comfortable and each item was at an incredibly low price . I bought everything for the price of one Kingsize I gel mattress .
As she was so helpful , it encourages me at a later date to replenish our pillows and maybe even to purchase one of those fantastic gel mattresses from Bensons .
Thank you !
13 octobre 2025
Réponse de Bensons For Beds - Newport Iow
Thanks so much! We’re glad you’re loving the comfort and value. Looking forward to helping you again soon! Megan at Customer Care🛏️😊
All went well frorm start to finish
All went well from ordering very helpful and delivery was very good all on time all in all top marks jack and staff really helpful
2 octobre 2025
Réponse de Bensons For Beds - Newport Iow
We appreciate you sharing your positive experience! We're happy to hear that you found the ordering process and delivery very helpful and on time.
Thank you,
Lauryn at Customer Care
very informative and helpful
Joseph was very informative and helped us find a suitable mattress, bed frame and headboard. We have decided to hold fire until financially we feel comfortable spending on such a large purchase but we would feel comfortable approaching Bensons when we are ready.
21 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Newport Iow
We're happy to hear that our colleague was very informative and helpful during your visit. We appreciate you considering us for your purchase and are here to help when you're ready.
Thank you,
Lauryn at Customer Care.
Excellent shopping experience
Jo was very helpful without being pushy, gave clear explanations of the various ranges, especially around choosing the mattress, and as much time as we needed to try and retry until we felt confident with our choice. At no time did she imply that one type of mattress was'better' than another, for example based on price; simply helping us to make a personal choice.
23 septembre 2025
Réponse de Bensons For Beds - Newport Iow
We're happy to hear that you felt supported during your mattress selection. It's great to know that our team member provided clear explanations and gave you the time needed to make a confident choice. Thank you for your positive feedback.
Thank you,
Lauryn at Customer Care.
First clss
From the buying experience and to delivery bensons were all very helpful and professional I will definitely be using bensons again
19 septembre 2025
Réponse de Bensons For Beds - Newport Iow
We're happy to hear that you found our team helpful and professional throughout your buying and delivery experience. We appreciate your feedback and look forward to assisting you again!
Thank you,
Lauryn at Customer Care.
Better result than we last time and we got there in the end
Better result than we last time and got what we
9 septembre 2025
Réponse de Bensons For Beds - Newport Iow
We're happy to hear that you got what you wanted and had a better result this time. Thank you for your positive feedback!
Best Wishes,
Megan at Customer Care
Very good staff
27 août 2025
Réponse de Bensons For Beds - Newport Iow
Thank you for your 5 star review Mr Ford. We appreciate your kind words, Megan at Customer Care
Great experience from the store through…
Great experience from the store through to delivery and assembly
5 août 2025
Avis spontané
Réponse de Bensons For Beds - Newport Iow
Hi Lynne St, we are so pleased you are happy with your product and the experience you have received. Thank you, and have a fantastic day!
Bensons for Beds
Newport
Great friendly staff member .very…
Great friendly staff member .very knowledgeable about my needs .
13 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Newport Iow
Thank you for your kind words! We strive to provide excellent customer service and are thrilled to hear that our staff member was able to assist you with your needs. We appreciate your support and look forward to seeing you again soon, Megan at Customer Care
Excellent experience
Excellent experience. Charlie was incredibly helpful (and patient) with us and we left delighted with our choice, and excited for the delivery!
2 juin 2025
Réponse de Bensons For Beds - Newport Iow
We're happy you had such a positive experience! It's great to hear that our team member was so helpful and that you're delighted with your choice. We appreciate your feedback, Megan at Customer care
When our bed was delivered it had holes…
When our bed was delivered it had holes in the material and one of the bedside drawers wasn’t working and unable to open .
30 mai 2025
Avis spontané
Réponse de Bensons For Beds - Newport Iow
We regret to hear about the issues with your bed's delivery and the drawer. We appreciate your feedback and hope these have now been resolved for you. If you do need support, please update your order details or follow the link and use our live chat feature: https://www.bensonsforbeds.co.uk/contact-us/
Thank you, Megan at Customer Care
Not rushed and very helpful assistant
28 mai 2025
Réponse de Bensons For Beds - Newport Iow
We're glad you found our assistant helpful and that you weren't rushed. Thank you for your positive feedback! Take care Mr Faulkner
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.