What brilliant service i received. The staff were so helpful and welcoming, i explained my requirements and they showed me a selection that filled them. I went for a storage ottoman bed which was easy... Voir plus
Établissement
Changer d'établissementUnit 1 Towngate Retail Park, James Street, PO30 5HF Newport, Isle Of Wight, GB
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Lisez les avis des autres
Bensons For Beds - Isle of Wight, Newport Store - Sleep expert was Jo Amazing experience. We were greeted as we arrived in store by Jo and we were asked if we needed any help. We said yes as k... Voir plus
L'entreprise a répondu
Sales person, Jo, gave us excellent service. She tested us with their computerised special bed to see which mattress firmness would suit us. She gave us plenty of time to look at beds and lots of inf... Voir plus
L'entreprise a répondu
The mattress was wrongly priced on the sign on the bed compared to the checkout. Person who served us did honour the sign price but seemed reluctant to do so unless we scanned some QR code in the sto... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Newport Iow
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1 Towngate Retail Park, James Street, PO30 5HF, Newport, Isle Of Wight, Royaume-Uni
4,7
Excellent
110 avis
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AMAZING SERVICE
Jack in the branch in Newport on the Isle of Wight was GREAT, really helpful, understanding, and worked with us to achieve the best outcome!
He is a real asset to your business, and deserves to be recognised as such!
25 avril 2026
Réponse de Bensons For Beds - Newport Iow
Thank you so much for the fantastic feedback! 😊 We’re delighted to hear Jack at our Newport (Isle of Wight) branch was so helpful, understanding, and worked with you to get the best outcome. He really is a credit to the team, and we’ll be sure to pass on your kind words—he’ll really appreciate it!
Megan | Customer Care Specialist🌟
The staff in Newport Isle of Wight were…
The staff in Newport Isle of Wight were brilliant, they allowed me to try lots of different beds. The delivery men were on time and very careful when taking the packages to the bedroom, very pleasant
19 avril 2026
Réponse de Bensons For Beds - Newport Iow
Thanks for the lovely feedback! Brilliant beds, brilliant team, and a smooth delivery—just how it should be 😊
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Great experience
Great experience. Polite staff, communicated well and arrived earlier than expected.
They took their shoes off without hesitation and carried it upstairs easily.
Highly recommend.
16 avril 2026
Réponse de Bensons For Beds - Newport Iow
Thank you for the great review! 😊 We’re so pleased you had such a positive experience — it’s lovely to hear the team were polite, communicated well, arrived early, and took such care during delivery. Thanks for the recommendation,
Megan | Customer Care Specialist🌟
Great service
Great service from purchase to delivery.
Delivery team were very helpful and gave great service. Thank you.
13 avril 2026
Avis spontané
Réponse de Bensons For Beds - Newport Iow
Really appreciate your review — it’s great to hear our delivery team were so helpful.
We’re so glad you had a great experience,
Megan | Customer Care Specialist💜
The member of staff in the store was so…
The member of staff in the store was so helpful and patient.
21 février 2026
Réponse de Bensons For Beds - Newport Iow
We're so pleased to hear that our staff member was helpful and patient with you! Thank you for sharing your positive experience.
Excellent customer service
Excellent customer service, very polite and helpful, would definitely recommend to anyone :)
27 mars 2026
Réponse de Bensons For Beds - Newport Iow
Thank you so much for the lovely review! We’re delighted to hear you received excellent, polite and helpful customer service. We really appreciate the recommendation — it means a lot to us to us,
Megan | Customer Care Specialist 😊
Good service throughout from the in…
Good service throughout from the in store purchase to delivery
14 mars 2026
Réponse de Bensons For Beds - Newport Iow
Great to hear Mrs Paul— we’re so glad the service was smooth from your in‑store visit right through to delivery! 😄 If there’s anything else you need, we are always here to help,
Megan at Customer Care
Efficient quick and easy to deal with
The whole ordering process was very good, made easy by Tom the assistant in the shop I found him very helpful guiding me though everything I needed to know without being a pushy salesman.
Everything went very smoothly from ordering to the delivery, very good professional service.
13 mars 2026
Réponse de Bensons For Beds - Newport Iow
Fantastic to hear this! 😊 Tom will be delighted to know he made the whole process clear and easy without any pressure. So glad everything went smoothly from ordering right through to delivery — a truly professional experience,
Megan at Customer Care!
Réponse de Bensons For Beds - Newport Iow
Fantastic to hear Eddie! 🙌 We’re so glad everything was spot on — and we’d love to help you again anytime!
Megan at Customer Care!💜
Just had our new bed delivered
Just had our new bed delivered, came in the alloted time, got a call to say they are on their way. The lads uploaded the van and helped carry the mattress to the house for us. Very friendly.
Great bed, great company to have dealt with! definately recommended.
10 mars 2026
Avis spontané
Réponse de Bensons For Beds - Newport Iow
Thank you so much for your wonderful review! I’m really pleased to hear your new bed was delivered within the allotted time and that the delivery team kept you updated with a call before arriving. It’s great to know the lads were friendly, helped unload everything, and carried the mattress into your home for you — that’s exactly the level of care we aim to provide.
I’m delighted to hear you’re happy with the bed and that you’ve had such a positive experience with us. Your recommendation truly means a lot,
Megan at Customer Care💜
Excellent service
Courteous staff at the office. very polite and professional delivery guys who set up the bed in no time and took away the old one. I would highly recommend this company any day. And the bed was exactly what I was looking for.
27 février 2026
Réponse de Bensons For Beds - Newport Iow
Chuka,
We appreciate your lovely feedback! We're happy to hear that our staff were courteous and the delivery team was professional, setting up the bed quickly and removing the old one. We're so pleased you found the perfect bed!
Team Bensons
Great store
Jack was extremely helpful in advising me on choosing my mattress and bed. As well as good advice he didn't rush me and gave me time to wander around the store trying out different mattresses and consider base and headboard options. I intended to shop around a number of stores but was more than happy to make my purchase there and then.
26 février 2026
Avis spontané
Réponse de Bensons For Beds - Newport Iow
Liz,
We're happy to hear that you received helpful advice in choosing your mattress and bed. It's great to know that our team member gave you time to consider your options and that you were happy to make your purchase with us.
Team Bensons
Réponse de Bensons For Beds - Newport Iow
We appreciate you sharing your experience! We are so glad you found our service friendly and our prices excellent.
The whole trying and buying process was…
The whole trying and buying process was great, I bought my first mattress from Benson Beds many years ago, the mattress was good quality and very comfortable, so I've bought another and so far it's as good as before.
20 février 2026
Réponse de Bensons For Beds - Newport Iow
We're happy to hear that you had a great experience trying and buying your mattress. It's wonderful to know that you found our previous mattress to be good quality and comfortable, and that this new one is meeting your expectations.
Stewart - Team Bensons
Great choice/ Very helpful staff
There was lots of choice and we were given good advice on the quality and firmness of the mattresses. No pressure on buying just very helpful staff.
26 janvier 2026
Réponse de Bensons For Beds - Newport Iow
We're happy to hear that you found lots of choices and received helpful advice regarding the quality and firmness of our mattresses from our staff!
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Réponse de Bensons For Beds - Newport Iow
We are so happy to hear you experienced great customer service from beginning to end. We appreciate your positive feedback.
Totally let down!
I ask if it was in stock and could be delivered by 3rd Feb. Double checked by store and on-line. Now text to say manufacturing company has delay (was in stock at your facility I was told) and it won’t be available until 11th. We are gone off the island, tickets booked, now need to cancel and get refund. You suck as a company, never trust you again
After reply: After agreeing to a delay and booking the delivery for late March, someone has now changed it again to early March (or automatically as it said it was available earlier) but sadly as I had already stated we are away 2days after the original delivery. So now I have to call again but am now worried you will keep automatically moving it forward….
29 janvier 2026
Réponse de Bensons For Beds - Newport Iow
We regret the delivery delay after confirming stock availability. We know this significantly impacted your plans, and we sincerely apologize for the inconvenience and frustration caused by this situation. I can see we have arranged for the delivery to be brought forward for you, however if this date is still not suitable please do contact us again. Thank you for the taking the time to leave us feedback.
Lovely lady served us very helpful in…
Lovely lady served us very helpful in us finding the right mattress.
26 janvier 2026
Réponse de Bensons For Beds - Newport Iow
We're so glad to hear that our team member was very helpful in guiding you to the right mattress! Thank you for your positive feedback.
Réponse de Bensons For Beds - Newport Iow
We're so glad that you received great delivery and that everything was assembled properly! Thank you for your positive feedback.
Great service!
Jo at Bensons for Beds in Newport, Isle of Wight was extremely helpful, not least patient whilst we made up our mind which mattress to purchase! Looking forward to delivery in just over a week’s time! Thank you Jo 😊
15 janvier 2026
Réponse de Bensons For Beds - Newport Iow
We're delighted to hear that you found our team member in Newport helpful and patient while choosing your mattress. We appreciate your feedback and hope you enjoy your new mattress upon delivery!
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