What brilliant service i received. The staff were so helpful and welcoming, i explained my requirements and they showed me a selection that filled them. I went for a storage ottoman bed which was easy... Voir plus
Établissement
Changer d'établissementUnit 1 Towngate Retail Park, James Street, PO30 5HF Newport, Isle Of Wight, GB
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Bensons For Beds - Isle of Wight, Newport Store - Sleep expert was Jo Amazing experience. We were greeted as we arrived in store by Jo and we were asked if we needed any help. We said yes as k... Voir plus
L'entreprise a répondu
Sales person, Jo, gave us excellent service. She tested us with their computerised special bed to see which mattress firmness would suit us. She gave us plenty of time to look at beds and lots of inf... Voir plus
L'entreprise a répondu
The mattress was wrongly priced on the sign on the bed compared to the checkout. Person who served us did honour the sign price but seemed reluctant to do so unless we scanned some QR code in the sto... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Newport Iow
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1 Towngate Retail Park, James Street, PO30 5HF, Newport, Isle Of Wight, Royaume-Uni
4,7
Excellent
110 avis
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What brilliant service i received
What brilliant service i received. The staff were so helpful and welcoming, i explained my requirements and they showed me a selection that filled them. I went for a storage ottoman bed which was easy to assemble and has given me a great nights sleep. Thank you so much i will recommend you to my friends.
26 octobre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Bensons For Beds
Bensons For Beds - Isle of Wight, Newport Store - Sleep expert was Jo
Amazing experience. We were greeted as we arrived in store by Jo and we were asked if we needed any help. We said yes as knew what we wanted, but not sure where to start. Jo listened to us both and really understood both of our requirements. I am currently pregnant and Jo made sure I was comfortable while trying the different mattresses.
She made sure we had the right pillows for testing and made the whole experience exciting and easy.
We were unsure if we were going to buy that day but ended up leaving with a mattress and two pillows.
Hands down, an amazing service and we have already recommended the store and Jo to friends and family.
Thank you again Jo for being amazing!
31 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Newport Iow
Thank you for your wonderful review! We're thrilled to hear that Jo provided you with such a positive experience. Your comfort and satisfaction are our top priorities, especially during this special time. We appreciate your recommendations and look forward to serving you and your friends in the future!
Good range of beds to suit all budgets
Good range of beds to suit all budgets. Really friendly and knowledgeable staff, helpful without being pushy. Thank you Jo.
31 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Newport Iow
Thank you for your wonderful review! We're thrilled to hear you found our range of beds and our staff helpful. Jo and the team appreciate your kind words and are always here to assist you. We look forward to seeing you again soon!
Isle Of Wight Branch
We were greeted in store by Katie who was very welcoming and the whole process from start to finish was just straightforward. Katie was approachable, asked questions & listened. Nothing seemed too much trouble for her to help us, as we changed our minds over bed frames a few times. We our more than happy with our purchase and can’t wait for our new bed and mattress. Thank you Katie.
24 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Newport Iow
Thank you for your wonderful feedback! We're thrilled to hear that Katie provided such a welcoming and helpful experience. It's great to know you found the process straightforward and enjoyable. We can't wait for you to enjoy your new bed and mattress! Thank you for choosing us!
Jack at the Newport branch Isle of…
Jack at the Newport branch Isle of Wight was really helpful and nice without hovering all the time. He have us some good advice on mattresses and bases
24 octobre 2026
Réponse de Bensons For Beds - Newport Iow
Thank you for your kind words! We're thrilled to hear that Jack provided you with helpful advice while respecting your space. Our team is dedicated to ensuring a great experience for our customers. We hope you enjoy your new mattress and base!
Staff very professional respectful to…
Staff very professional respectful to property and left very tidy.
3 mai 2026
Réponse de Bensons For Beds - Newport Iow
Thank you for your wonderful feedback! We're thrilled to hear that our staff made a positive impression with their professionalism and respect for your property. We strive to maintain high standards and your satisfaction is our priority. We look forward to serving you again!
Excellent service
Sales person, Jo, gave us excellent service. She tested us with their computerised special bed to see which mattress firmness would suit us. She gave us plenty of time to look at beds and lots of information as well.
We came away feeling very satisfied with ordering our replacement mattress.
30 septembre 2026
Réponse de Bensons For Beds - Newport Iow
Thank you for your wonderful feedback! We're thrilled to hear that Jo provided you with excellent service and helped you find the perfect mattress. Your satisfaction is our priority, and we appreciate your business. Enjoy your new mattress!
Benson's sales staff were great
Benson's sales staff were great. In the store in Newport isle of wight we had great service at point of sale. The issue came with delivery. We were over communicated to via automated emails of the progress of the bed's build and shipping, so we're too confident the delivery would be as the emails said . Unfortunately we were let down. We were told AM delivery , even given a slot between 950am and 1150am, only to be left all day until 330pm when it was finally delivered. No regard to our wasted day or the inconvenience of waiting those extra hours. We were told one of the delivery guys hurt his knee that day when they finally rang us to say they would be there in half an hour. Those excuses should have been saved for his employers. I have as much sympathy to him and his knee as Benson's for beds has for me sat at home waiting all day for a late delivery.
Sales staff were great though.
The bed itself is ok, little bit shabby on the construction of the divan base, I cut my finger on a staple that hadn't been checked was flush on the fabric, but other than that it was ok. The mattress is excellent though. Shame the whole thing was overshadowed by bad delivery service.
17 septembre 2026
Réponse de Bensons For Beds - Newport Iow
Thank you for your feedback, we apologize for any inconvenience caused by the delayed delivery. Our sales staff are known for their great service and we will address the issue with our delivery team to ensure better communication in the future. We're glad that you are enjoying your new mattress and appreciate your business.
Good service through the whole buying and delivery process
Very helpful and friendly staff throughout the whole buying and delivery process
4 septembre 2026
Réponse de Bensons For Beds - Newport Iow
Thank you for your kind words! We're happy to hear our team provided excellent service during your buying and delivery experience. We appreciate your business and look forward to serving you again in the future!
Lovely woman assistant,new what she was…
Lovely woman assistant,new what she was talking about,didn’t rush you,didn’t feel like I was being pushed into buying any thing,well done bensons for beds,well done Jo,would come again
30 août 2026
Réponse de Bensons For Beds - Newport Iow
Thank you for your review! We're delighted to hear that you had such a positive experience with our lovely assistant Jo. Our team at Benson's is dedicated to ensuring a comfortable and pressure-free shopping experience. We're glad to have earned your satisfaction and hope to see you again soon!
Katie was very helpful and attentive in…
Katie was very helpful and attentive in store and helped us find our perfect mattress Gave us all options available to us
31 août 2026
Avis spontané
Réponse de Bensons For Beds - Newport Iow
Hello Donna,
Thank you for your lovely review! 😊 We're delighted to hear Katie was so helpful and attentive in helping you find your perfect mattress. It's great to know she took the time to explain all the options available, ensuring you could make the right choice with confidence. We'll be sure to pass on your kind words to her. Enjoy your new mattress,
Megan | Customer Care Specialist🛏️
Not happy wanted soft bed got a brick…
Not happy wanted soft bed got a brick carnt beleve i paid £1400 for it my £100 pound bed was better so unhappy carnt even send back for soft one as will cost me another £200 would not buy agen of bensons isle of wight
11 août 2026
Avis spontané
Réponse de Bensons For Beds - Newport Iow
Thank you for sharing your experience with us. We apologize that the mattress did not meet your expectations. Please contact our customer service team and we will do our best to find a solution that works for you. Thank you for your feedback.
Jack was excellent explaining all the…
Jack was excellent explaining all the types of mattresses available for my upper body issues.
28 août 2026
Réponse de Bensons For Beds - Newport Iow
Hi Carl,
Thank you for your wonderful feedback! 😊 We're delighted to hear that Jack was so helpful in explaining the different mattress options available and taking the time to understand your upper body support needs.
Choosing the right mattress is especially important when comfort and support are key considerations, so it's fantastic to know that Jack's knowledge and guidance helped you feel confident in your decision. We'll be sure to pass on your kind words to him, as we're sure he'll be delighted to receive this recognition.
Thank you for choosingus, and we hope you enjoy many comfortable and restful nights ahead,
Megan | Customer Care Specialist⭐
We were dealt with by Jo
We were dealt with by Jo, she was brilliant very knowledgeable and very helpful. Helped us choose exactly what we needed.
20 août 2026
Réponse de Bensons For Beds - Newport Iow
"Thank you for choosing our business and for your kind words ! We are delighted to hear that Jo provided you with excellent service and helped you find the perfect solution. We appreciate you taking the time to share your experience with us. Hope to see you again soon!"
Réponse de Bensons For Beds - Newport Iow
Thank you so much for your positive review! Our team strives to provide excellent customer service and we are happy to hear that our assistant was helpful during your visit.
Réponse de Bensons For Beds - Newport Iow
Thank you for your kind words! We strive to provide exceptional service and it's a pleasure to have you as a customer. We look forward to continuing to exceed your expectations.
I visited the Isle of Wight store
I visited the Isle of Wight store. The staff went out their way and were so helpful. I would totally recommend these guys.
Delivery was faultless.
A 5 star service and product.
29 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Newport Iow
Thank you so much for choosing our store! We are thrilled to hear about your positive experience with our staff and delivery. We strive to provide top-notch service and quality products. Thank you for the recommendation #satisfiedcustomer #5starservice
Good choice
Good choice. Jack was very professional and helpful. Gave us the information and then gave us time and space to look around by ourselves
25 juillet 2026
Réponse de Bensons For Beds - Newport Iow
Thank you for your wonderful review! We're delighted to hear that Jack provided such professional and helpful service during your visit. We really appreciate your kind feedback and are pleased you found a good choice that suited your needs. Thank you for choosing Bensons for Beds, and we hope to welcome you back again in the future! 😊
spot on service so helpful and honest…
Spot on service, and really helpful advice thank you to Tom W . We found exactly what we were after.
23 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Newport Iow
We're so pleased to hear you received spot-on service and helpful advice. It's wonderful that you found exactly what you were after. Thank you for your positive feedback!
A very helpful lady helped us choose…
A very helpful lady helped us choose the correct mattress and base.then was kept informed all the way until delivery everything went very smoothly.can’t recommend this company enough.
16 juillet 2026
Réponse de Bensons For Beds - Newport Iow
We're so pleased to hear that our team member was very helpful in assisting you to choose the correct mattress and base. It's wonderful that you were kept informed and everything went smoothly until delivery.
Thank you for your positive review - Lauryn at Customer Care
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