Andy at the Peterborough store was great, there was no pressure sales tactics. We took as long as we needed but the main thing is the knowledge and experience got us to the right place. The delivery... Voir plus
Établissement
Changer d'établissementUnit B2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR Peterborough, Cambridgeshire, GB
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We had such an informative sales guy called David who was lovely and not pushy. He took his time with us in understanding our needs and helped us navigate the right mattress for my health issues. He w... Voir plus
We visited the store to try out mattresses. Ryan at the Peterborough store was very helpful. Once we decided which one we liked he took us the ordering process which was easy and delivery was only a f... Voir plus
The Salesman in the Peterborough branch (?Dave) was fabulous. He really listened to what we wanted and guided us accordingly. The mattress was available promptly and the delivery drivers (Paul and B... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Peterborough
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit B2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR, Peterborough, Cambridgeshire, Royaume-Uni
4,6
Excellent
95 avis
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Excellent Customer service
From the shop floor to the installation to the production been great, staff were all friendly and very knowledgeable. The installation team were also friendly and tidy, took all their rubbish and the old bed. Made sure we knew how it all worked before they left.
The bed itself is very comfortable and the storage it provides is wonderful
12 mars 2026
Réponse de Bensons For Beds - Peterborough
Thank you for the fantastic feedback! 😊 We’re delighted to hear everything—from the shop floor experience to installation and product quality—has been great. Our team will be so pleased to hear their friendliness and expertise made a difference. It’s wonderful that the installation crew kept everything tidy, removed the old bed, and made sure you knew how everything worked before they left. And we’re thrilled you’re loving the comfort and storage of your new bed! Enjoy every restful night ahead,
Megan | Customer Care Specialist💜
Réponse de Bensons For Beds - Peterborough
Thank you! So glad to hear you had such a friendly and welcoming experience — Jason will really appreciate your kind words!
We’re so glad you had a great experience,
Megan at Customer Care
Very helpful salesman when explaining…
Very helpful salesman when explaining the difference between the beds
Very easy to order
25 mars 2026
Réponse de Bensons For Beds - Peterborough
Thank you! Great to hear our salesman was so helpful in explaining the differences between the beds, and that ordering was nice and easy for you!
We're always here if you need anything else,
Megan at Customer Care💜
Réponse de Bensons For Beds - Peterborough
Thank you! We’re delighted to hear you received excellent service and are loving the high-quality product. Really appreciate your feedback,
- Megan at Customer Care
Réponse de Bensons For Beds - Peterborough
We’re so glad you found our team extremely helpful and friendly. Really appreciate your lovely feedback,
Megan at Customer Care💜
Great products and service
I ordered over the phone to the Peterborough store and spoke to a lovely man, who placed my order seamlessly. The delivery drivers were polite and considerate and placed my items in the rooms of my choice. The items I brought were of great quality and they were very reasonably priced. A great experience all round.
16 février 2026
Réponse de Bensons For Beds - Peterborough
Thank you so much for sharing your experience! 😊 We're delighted to hear the Peterborough team made ordering over the phone so easy, and that your delivery drivers were polite, considerate, and placed everything exactly where you needed it. Fantastic to know you’re happy with the quality and price of your items too — we really appreciate your lovely feedback,
Megan at Customer Care
Gentleman that served me in the store…
Gentleman that served me in the store was helpful and courteous. He didnt hassle me like other stores do when you walk in. He explained everything to me from start to finish of the sale. The communication was fantastic . Regular updates and welcome pack given also. Would highly recommend to my friends and family.
12 mars 2026
Réponse de Bensons For Beds - Peterborough
Thank you so much for your lovely review!
I’m really pleased to hear that the gentleman in store was so helpful and courteous, and that you felt able to browse without any pressure — that’s exactly the experience we aim to give.
It’s great to know he explained everything clearly from start to finish and that the communication throughout was fantastic, with regular updates and your welcome pack too.
Thank you for recommending us to your friends and family — it means a lot,
Megan at Customer Care 🌟
Great experience
Great in the store, really helpful. Delivery exactly as planned and on time with phone calls to let me know when they were 20 minutes away. The bed was really well packed and easy to put together.
6 mars 2026
Réponse de Bensons For Beds - Peterborough
Claire Nicholls,
We appreciate your positive feedback! It's great to know our team was helpful in the store, and that the delivery was punctual and well-communicated. We're also glad the bed was easy to assemble.
Team Bensons
Very friendly
Very friendly, efficient and polite staff. Whole process worked very smoothly and we are very pleased with our bed.
28 février 2026
Réponse de Bensons For Beds - Peterborough
Alison O’Neill,
We appreciate your positive feedback! We're so pleased to hear that you found our staff friendly, efficient, and polite, and that the whole process worked smoothly for you.
Team Bensons
Absolutely brilliant service in the…
Absolutely brilliant service in the Peterborough store was served by a gent called Jason he was very patient with us as picking a bed and mattress is never the easiest decision but he waited for us to pick and was very patient throughout thank you very much we recommend
27 février 2026
Réponse de Bensons For Beds - Peterborough
Really appreciate your lovely review Mr Ambrose! Delighted Jason made the experience so easy and was patient throughout while you took the time to find the perfect bed and mattress. Thank you for recommending us,
Megan at Customer Care⭐
Réponse de Bensons For Beds - Peterborough
Thank you for the lovely feedback Miss Keen! Great to hear our salesperson was informative without being pushy — that’s exactly the experience we aim to deliver.
We’d love to serve you again in the future.
Megan at Customer Care
Réponse de Bensons For Beds - Peterborough
We're happy to hear that our team member was helpful and patient as you chose your bed. Thank you for your positive feedback!
Stewart - Team Bensons
Over charged £56.25 It took 6 weeks to…
Over charged £56.25 It took 6 weeks to get refund No apologies or gesture of goodwill
23 janvier 2026
Réponse de Bensons For Beds - Peterborough
We regret the overcharge and the delay in processing your refund. We are sorry that we did not meet your expectations.
Great store assistants
Great store assistants. Informative, patient with no pressure.
10 février 2026
Réponse de Bensons For Beds - Peterborough
We're so happy our store assistants were informative and patient without being pushy! We appreciate your positive feedback.
Excellent experience from choosing…
Excellent experience from choosing mattress to delivery in 2 weeks. No problems at all. Was kept informed of progress regularly. Very happy.
7 février 2026
Réponse de Bensons For Beds - Peterborough
We're happy that you had an excellent experience, from selecting your mattress to the prompt delivery. We appreciate your positive feedback about being kept informed.
Salesman very pleasant made buying the…
Salesman very pleasant made buying the bed straightforward
6 février 2026
Réponse de Bensons For Beds - Peterborough
We appreciate your positive feedback! We're so glad the salesperson made buying the bed straightforward and pleasant for you.
Réponse de Bensons For Beds - Peterborough
We appreciate your positive feedback! We are so glad you found the customer service great.
No pushy sales people, lots of choice and a wonderful bed!
From the moment we entered the showroom to having the bed delivered, the service was fantastic. No pushy sales people, just friendly faces that hovered about and answered questions when required. Excellent knowledge on all products, shout out to Jason! The delivery service was great too. Booked a date that was suitable for us and constant updates in the days leading up to delivery.
4 janvier 2026
Réponse de Bensons For Beds - Peterborough
We're happy to hear that you had a fantastic experience from start to finish! It's great to know that our team provided excellent service with their knowledge and friendly approach. We appreciate your positive feedback regarding the delivery service and updates.
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Very good experience
Jason was excellent, he knew his stock and helped us with exactly what we wanted
25 janvier 2026
Réponse de Bensons For Beds - Peterborough
We're happy to hear that you had such a positive experience! We appreciate you mentioning how helpful our team member was in assisting you.
Réponse de Bensons For Beds - Peterborough
We appreciate your positive feedback regarding our mattress selection and helpful staff! We are happy you had a great experience with us.
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