Calm and quiet store. Advise available. Delivery was 5 days after purchase. Delivery drivers lovely, carried the mattress upstairs and taken the old one. Shoe protectors on, smile on their faces.
Établissement
Changer d'établissementUnit B2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR Peterborough, Cambridgeshire, GB
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Lisez les avis des autres
Andy at the Peterborough store was great, there was no pressure sales tactics. We took as long as we needed but the main thing is the knowledge and experience got us to the right place. The delivery... Voir plus
L'entreprise a répondu
The Salesman in the Peterborough branch (?Dave) was fabulous. He really listened to what we wanted and guided us accordingly. The mattress was available promptly and the delivery drivers (Paul and B... Voir plus
L'entreprise a répondu
Great service from the Peterborough store. Given time to look in our own without hard sell techniques. After a while we were approached by David who explained the makeup of the mattress, demonstrated... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Peterborough
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit B2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR, Peterborough, Cambridgeshire, Royaume-Uni
4,6
Excellent
98 avis
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Great from start to finish
15 mai 2026
Réponse de Bensons For Beds - Peterborough
We're glad you enjoyed your experience. We appreciate your kind words and positive feedback.
Team Bensons - Jess
We had to wait has the assistant was…
We had to wait has the assistant was with someone for a while. When he Finished with the customer he did apologise for our wait and our patience. We laid on quite a few beds and found one we liked. The assistant was very helpful. At the end he did tell us about a bed we could have laid on for maximum comfort. But we never got that option. No worries we are very happy with the bed we chose.
8 mai 2026
Réponse de Bensons For Beds - Peterborough
Thanks so much for your patience—and glad we got there in the end! 😊 Brilliant to hear you’re happy with your new bed, enjoy every comfy night ahead 🛏️✨
Friendly atmosphere, helpful advice
We were left to look at the products with Andy checking in on us from time to time and giving advice or information as appropriate. It was a friendly welcoming atmosphere, the process to order was relatively straightforward and we have received email updates since and are currently waiting for our order.
19 avril 2026
Réponse de Bensons For Beds - Peterborough
Thank you for the lovely feedback! We’re pleased Andy struck the right balance of support, and that the whole process has been smooth so far 😊
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Excellent experience using Benson for…
Excellent experience using Benson for Beds and served by David at the Peterborough store. Answered all our questions, and we had a follow up query which David dealt with professionally with the Customer at the heart of his role. Thank you David.
15 avril 2026
Réponse de Bensons For Beds - Peterborough
We’re delighted to hear you had an excellent experience at our Peterborough store and that David took such great care of you — answering your questions and following up with professionalism and genuine customer focus.
Thank you for your positive review - Lauryn at Customer Care 💜
Delivered on time
Delivered on time, called ahead to give me notice. Carried up to bedroom. Very polite.
5 avril 2026
Réponse de Bensons For Beds - Peterborough
Thank you for your great feedback! 😊 We’re so pleased the delivery was on time, well communicated, and handled with care. Our team will be delighted to hear this,
Megan | Customer Care Specialist
Excellent Customer service
From the shop floor to the installation to the production been great, staff were all friendly and very knowledgeable. The installation team were also friendly and tidy, took all their rubbish and the old bed. Made sure we knew how it all worked before they left.
The bed itself is very comfortable and the storage it provides is wonderful
12 mars 2026
Réponse de Bensons For Beds - Peterborough
Thank you for the fantastic feedback! 😊 We’re delighted to hear everything—from the shop floor experience to installation and product quality—has been great. Our team will be so pleased to hear their friendliness and expertise made a difference. It’s wonderful that the installation crew kept everything tidy, removed the old bed, and made sure you knew how everything worked before they left. And we’re thrilled you’re loving the comfort and storage of your new bed! Enjoy every restful night ahead,
Megan | Customer Care Specialist💜
Réponse de Bensons For Beds - Peterborough
Thank you! So glad to hear you had such a friendly and welcoming experience — Jason will really appreciate your kind words!
We’re so glad you had a great experience,
Megan at Customer Care
Very helpful salesman when explaining…
Very helpful salesman when explaining the difference between the beds
Very easy to order
25 mars 2026
Réponse de Bensons For Beds - Peterborough
Thank you! Great to hear our salesman was so helpful in explaining the differences between the beds, and that ordering was nice and easy for you!
We're always here if you need anything else,
Megan at Customer Care💜
Réponse de Bensons For Beds - Peterborough
Thank you! We’re delighted to hear you received excellent service and are loving the high-quality product. Really appreciate your feedback,
- Megan at Customer Care
Réponse de Bensons For Beds - Peterborough
We’re so glad you found our team extremely helpful and friendly. Really appreciate your lovely feedback,
Megan at Customer Care💜
Great products and service
I ordered over the phone to the Peterborough store and spoke to a lovely man, who placed my order seamlessly. The delivery drivers were polite and considerate and placed my items in the rooms of my choice. The items I brought were of great quality and they were very reasonably priced. A great experience all round.
16 février 2026
Réponse de Bensons For Beds - Peterborough
Thank you so much for sharing your experience! 😊 We're delighted to hear the Peterborough team made ordering over the phone so easy, and that your delivery drivers were polite, considerate, and placed everything exactly where you needed it. Fantastic to know you’re happy with the quality and price of your items too — we really appreciate your lovely feedback,
Megan at Customer Care
Gentleman that served me in the store…
Gentleman that served me in the store was helpful and courteous. He didnt hassle me like other stores do when you walk in. He explained everything to me from start to finish of the sale. The communication was fantastic . Regular updates and welcome pack given also. Would highly recommend to my friends and family.
12 mars 2026
Réponse de Bensons For Beds - Peterborough
Thank you so much for your lovely review!
I’m really pleased to hear that the gentleman in store was so helpful and courteous, and that you felt able to browse without any pressure — that’s exactly the experience we aim to give.
It’s great to know he explained everything clearly from start to finish and that the communication throughout was fantastic, with regular updates and your welcome pack too.
Thank you for recommending us to your friends and family — it means a lot,
Megan at Customer Care 🌟
Great experience
Great in the store, really helpful. Delivery exactly as planned and on time with phone calls to let me know when they were 20 minutes away. The bed was really well packed and easy to put together.
6 mars 2026
Réponse de Bensons For Beds - Peterborough
Claire Nicholls,
We appreciate your positive feedback! It's great to know our team was helpful in the store, and that the delivery was punctual and well-communicated. We're also glad the bed was easy to assemble.
Team Bensons
Very friendly
Very friendly, efficient and polite staff. Whole process worked very smoothly and we are very pleased with our bed.
28 février 2026
Réponse de Bensons For Beds - Peterborough
Alison O’Neill,
We appreciate your positive feedback! We're so pleased to hear that you found our staff friendly, efficient, and polite, and that the whole process worked smoothly for you.
Team Bensons
Absolutely brilliant service in the…
Absolutely brilliant service in the Peterborough store was served by a gent called Jason he was very patient with us as picking a bed and mattress is never the easiest decision but he waited for us to pick and was very patient throughout thank you very much we recommend
27 février 2026
Réponse de Bensons For Beds - Peterborough
Really appreciate your lovely review Mr Ambrose! Delighted Jason made the experience so easy and was patient throughout while you took the time to find the perfect bed and mattress. Thank you for recommending us,
Megan at Customer Care⭐
Réponse de Bensons For Beds - Peterborough
Thank you for the lovely feedback Miss Keen! Great to hear our salesperson was informative without being pushy — that’s exactly the experience we aim to deliver.
We’d love to serve you again in the future.
Megan at Customer Care
Réponse de Bensons For Beds - Peterborough
We're happy to hear that our team member was helpful and patient as you chose your bed. Thank you for your positive feedback!
Stewart - Team Bensons
Over charged £56.25 It took 6 weeks to…
Over charged £56.25 It took 6 weeks to get refund No apologies or gesture of goodwill
23 janvier 2026
Réponse de Bensons For Beds - Peterborough
We regret the overcharge and the delay in processing your refund. We are sorry that we did not meet your expectations.
Great store assistants
Great store assistants. Informative, patient with no pressure.
10 février 2026
Réponse de Bensons For Beds - Peterborough
We're so happy our store assistants were informative and patient without being pushy! We appreciate your positive feedback.
Excellent experience from choosing…
Excellent experience from choosing mattress to delivery in 2 weeks. No problems at all. Was kept informed of progress regularly. Very happy.
7 février 2026
Réponse de Bensons For Beds - Peterborough
We're happy that you had an excellent experience, from selecting your mattress to the prompt delivery. We appreciate your positive feedback about being kept informed.
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