Dealt with Timm at the Poole store to purchase. He was excellent - polite, professional, patient - all we could have wanted. Price was great and Bensons were very accomodating in moving the delivery... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit C8 Poole Retail Park, Poole Road, BH12 1DN Branksome, Poole, GB
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Lisez les avis des autres
We visited the Poole Retail Park Branch today, to buy new mattresses for our Tempur adjustable bed. Leigh greeted us and directed us to the Tempur beds they had on display. He explained th... Voir plus
L'entreprise a répondu
Helpful and attentive staff instore. Nothing too much trouble, very patient, despite the card payment system not working, meaning they had to route it through another store. (Otherwise I would have... Voir plus
L'entreprise a répondu
Really knowledgeable staff. Super helpful. Timm gave us all the info we needed to make a decision. Thanks to Leigh as well. We tried a lot of different stores before deciding and can really recommend... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Poole692
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit C8 Poole Retail Park, Poole Road, BH12 1DN, Branksome, Poole, Royaume-Uni
- 1202037271
4,9
Excellent
393 avis
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Good selection of beds & able to try…
Good selection of beds & able to try out mattresses. Friendly, knowledgeable staff who gave good advice. No pressure to decide quickly.
6 août 2025
Réponse de Bensons For Beds - Poole692
Thank you for your positive review! We take pride in our wide selection of beds and our friendly, knowledgeable staff who prioritize your comfort. We're glad you had a pressure-free experience while finding the perfect mattress, Megan at Customer Care
Réponse de Bensons For Beds - Poole692
Thank you for your kind words! We pride ourselves on providing top-notch service from start to finish. It was our pleasure to assist you with your purchase and we hope to continue exceeding your expectations with future deliveries, Megan at Customer Care
Rating: 5/5 – Highly Recommended!
From the moment I stepped into the Benson for Beds store, I was thoroughly impressed by the level of service. The team, led by Paul was incredibly welcoming and helpful, guiding me through the options and helping me choose the perfect bed for my needs. I could immediately tell they knew their stuff!
As delivery day approached, I was kept well-informed about the schedule. Gary and his colleague made sure I knew the exact date and time of delivery via both phone calls and text messages – I felt completely in the loop.
When delivery day finally arrived, I received a courtesy call letting me know the ETA. True to their word, the delivery team arrived on time, and right from the start, I was greeted with smiles and a professional, friendly attitude. They made the entire process so easy, even though my new bed had to be carried up to a bedroom at the top of the house. No complaints, just great service.
They placed my bed exactly where I wanted it and made sure everything was set up perfectly. The whole experience was stress-free, and I can honestly say I couldn’t have asked for a better service.
A huge thanks to Gary and the team for making my day so special! I hope they enjoyed the coffee and biscuits I made for them as a small token of appreciation. I highly recommend Benson for Beds to anyone looking for a smooth, hassle-free purchase and delivery experience.
5 août 2025
Avis spontané
Réponse de Bensons For Beds - Poole692
Thank you for taking the time to share your experience at Benson for Beds! We are delighted to hear that our team, led by Paul, provided you with such exceptional service. Thank you for recommending us and for the delicious treats, we truly appreciate your business and hope you enjoy your new bed, Megan at Customer Care
The salesman Lee was knowledgeable…
The salesman Lee was knowledgeable about the products in store, and helped us with his honest opinion. Even though we weren’t sure, he left us to think which is good because we don’t like pushy salesperson. We left the shop and tried other places but Lees advice came back and we completed our purchase with you.
1 août 2025
Réponse de Bensons For Beds - Poole692
Thank you so much for your review! We pride ourselves on having knowledgeable and honest salespeople like Lee. It's our goal to provide a relaxed and pressure-free shopping experience for our customers. We're so happy you ultimately decided to trust Lee's advice and complete your purchase with us. We appreciate your business! 🙂
Bensons for beds my go too.
It was made easy and all questions answered in a way I could understand. I have heart problems and sleep apnea but since the new mattress my sleep has improved many fold. They delivery guys were extremely helpful, kind and courteous. Bensons-for-beds will be my go too.
22 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Poole692
Thank you for trusting us to provide you with a comfortable and restful sleep, despite your health challenges. We're thrilled to hear that our delivery team and customer service met your expectations. We look forward to being your go-to for all your bedding needs. Sweet dreams, Megan at Customer Care
Thank you Ruben!
Ruben was informative, helpful and guided us to make the right decision with our mattress.
He was very patient, at this point I was over mattress shopping, he appreciated the honesty and remained patient and professional during the process!
22 juillet 2025
Réponse de Bensons For Beds - Poole692
Thank you for taking the time to leave such a positive review, we greatly appreciate it! It's wonderful to hear that our team member, Ruben, was able to provide you with excellent service and guidance during your mattress shopping. We strive to make the process as smooth and stress-free as possible. Thank you for choosing our business, Megan at Customer Care
Friendly staff
Friendly staff, no pressure to buy and nothing but good advise on making the right choice for me. Highly recommended
29 juin 2025
Réponse de Bensons For Beds - Poole692
Thank you for your kind words! Our staff takes great pride in providing exceptional service and guidance to our customers. It was our pleasure to help you make the right choice. Thanks for recommending us,
Megan at Customer Care
Réponse de Bensons For Beds - Poole692
We appreciate your positive feedback! We're happy to hear that you found our service excellent and a staff member helpful and professional. Take care, Megan at Customer Care
Brilliant service at Benson for Beds
We had a very informative and knowledgeable time we were dealt by Timm at the Poole branch nothing was too much trouble and had numerous phone conversations with him when he was equally helpful
17 juin 2025
Réponse de Bensons For Beds - Poole692
We're happy to hear that you found your time informative and that our team member at the Poole branch was so helpful. We appreciate you sharing your positive experience and thank you for your feedback.
Take care, Megan at Customer Care
Lovely staff at Poole Branksome
Tim and Paul at Poole Branksome branch are very helpful. Tim explained different beds ( pockets, memory, latex free etc) in details and very patient with me asking questions. Paul was the one arranging delivery and finance options. The whole buying process is very smooth and lovely staff. I would recommend this branch to my friends and relatives.
30 mai 2025
Réponse de Bensons For Beds - Poole692
We're happy to hear that you found our team members at the Poole Branksome branch helpful and the buying process smooth. We appreciate you recommending us to your friends and relatives. Thanks for your positive feedback, Megan at Customer Care
Ruben was great
Ruben was great, showed us different styles for what we were after, didn't rush us or try and make us go over our budget. He did everything to make sure we got what we wanted for the best price.
28 mai 2025
Avis spontané
Réponse de Bensons For Beds - Poole692
We're happy to hear that you had a great experience! It's wonderful that we could show you different styles without rushing you and that we helped you stay within your budget. We appreciate your feedback, Megan at Customer care
Very efficient
Quick, friendly, efficient & accommodating when adding an item to an existing order.
28 mai 2025
Réponse de Bensons For Beds - Poole692
We're happy to hear that you found our service quick, friendly, and efficient. We appreciate you highlighting our accommodation of your order change! Thank you, Megan at Customer care
Réponse de Bensons For Beds - Poole692
We're happy to hear that the process was easy and the information clear. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer care
Timm from the sales team in Poole was…
Timm from the sales team in Poole was excellent , he listened to are needs and found us the perfect mattress. All the staff were friendly and helpful in the order process. Delivery team was excellent and gave a courtesy call 30 minutes before arrival.
15 mai 2025
Avis spontané
Réponse de Bensons For Beds - Poole692
Thank you for the fantastic review! We're so happy to hear that Timm and our team in Poole provided excellent service and helped you find your perfect mattress. We strive to make the ordering and delivery process as smooth as possible. Thank you for choosing our business!
Staff in the showroom were very helpful…
Staff in the showroom were very helpful but tried to get in contact with the head office 4 different ways and despite being told they would contact me never happened
Suggest you look at a different company to get the bed from
8 mai 2025
Réponse de Bensons For Beds - Poole692
We appreciate your feedback and apologize that our head office did not contact you. We're sorry for the inconveniences caused. We have contacted you today to discuss this further with you.
Thank you,
Megan at Customer Care
Réponse de Bensons For Beds - Poole692
We are thrilled to hear that you had a good experience with our informative staff, especially Reuben. Thanks for choosing us, and we hope to see you again soon! #CustomerSatisfaction
Mattress Love
Actually, when we walked into Bensons Bed that day, we didn’t have a clear intention of buying a mattress. We mainly wanted to get some general information about mattresses and compare prices.
Leigh, one of team members, was incredibly warm and attentive with us that day. When we explained the features we were looking for in a mattress, Leigh guided us very well. In a short time, we were trying out the right mattresses, and to be honest, Leigh even helped us fall in love with a mattress that was well above our initial budget (£1,400 vs. the £800 we had in mind).
Thanks to the experience and Leigh’s guidance, we had no doubts left about our decision. And we decided to go ahead with the purchase.
3 mai 2025
Avis spontané
Réponse de Bensons For Beds - Poole692
Thank you for your kind words and detailed review of our team member, Leigh! It's our goal to provide excellent service and guide our customers towards their perfect mattress. We're glad that Leigh was able to help you find the right fit, even if it was initially beyond your budget. We appreciate your trust and support and hope you enjoy your new mattress!
Sleep well,
Team Bensons💜
Great Experience
Had a great experience here and found what I was looking for. Had a great member of staff called leigh who was informative and made us feel very comfortable and at ease. Can't wait for our new bed and mattress.
1 mai 2025
Réponse de Bensons For Beds - Poole692
Thank you for leaving us such a positive review. We are thrilled to hear that Leigh was able to provide informative and comfortable service during your visit. We can't wait for you to enjoy your new bed and mattress. Happy sleeping!
Team Bensons💜
Going back to Bensons for the second time paid off.
I was very happy with all the advice on my various options, especially on mattresses. The representative, Tim, who helped me, on both occasions, was both knowledgeable and patient.
22 avril 2025
Réponse de Bensons For Beds - Poole692
Thank you for your kind words, we are glad to hear that Tim was able to provide you with valuable advice on mattresses. At our business, we strive to offer knowledgeable and patient representatives who can assist customers with their various options. We appreciate your feedback!
Sleep well, Team Bensons💜
Friendly staff
Ruben was an excellent listener , patient , gently spoken , not pushy, very polite and knowledgeable .
18 avril 2025
Réponse de Bensons For Beds - Poole692
Thank you for taking the time to share your experience with us! We pride ourselves on providing excellent customer service and are thrilled to hear that Ruben was able to exceed your expectations. We appreciate your kind words and hope to see you again soon!
Sleep well,
Team Bensons💜
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