Dealt with Timm at the Poole store to purchase. He was excellent - polite, professional, patient - all we could have wanted. Price was great and Bensons were very accomodating in moving the delivery... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit C8 Poole Retail Park, Poole Road, BH12 1DN Branksome, Poole, GB
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Lisez les avis des autres
We visited the Poole Retail Park Branch today, to buy new mattresses for our Tempur adjustable bed. Leigh greeted us and directed us to the Tempur beds they had on display. He explained th... Voir plus
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Helpful and attentive staff instore. Nothing too much trouble, very patient, despite the card payment system not working, meaning they had to route it through another store. (Otherwise I would have... Voir plus
L'entreprise a répondu
Really knowledgeable staff. Super helpful. Timm gave us all the info we needed to make a decision. Thanks to Leigh as well. We tried a lot of different stores before deciding and can really recommend... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Poole692
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit C8 Poole Retail Park, Poole Road, BH12 1DN, Branksome, Poole, Royaume-Uni
- 1202037271
4,9
Excellent
393 avis
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Great customer service by timm
Great customer service by timm, very helpful andknowledgable.
25 avril 2025
Réponse de Bensons For Beds - Poole692
We are thrilled to hear that you had a great experience with our team member Tim! Providing exceptional customer service is our top priority and we appreciate your kind words. Thank you for choosing us!
Sleep well, Team Bensons💜
Great store team with a quick and easy…
Great store team with a quick and easy purchase. The item was delivered onetime and was easy to put up. Highly recommend the team/store.
23 avril 2025
Avis spontané
Réponse de Bensons For Beds - Poole692
We are thrilled to hear that you had such a positive experience at our store! Our team works hard to ensure a smooth and efficient purchase process for all of our customers. Thank you for recommending us!
Sleep well, Team Bensons💜
We have just bought a bed from Timm
We have just bought a bed from Timm,
He was the most welcoming and honest sales man I’ve ever met. He made looking for such a big purchase.
We have been searching for quite a while and couldn’t agree on one,
He explained pricing, discounts and everything so well for us
Thanks Timm
21 avril 2025
Avis spontané
Réponse de Bensons For Beds - Poole692
Thank you for your kind words about Timm! We are pleased to hear that he provided excellent service during your bed purchase. We strive to make the big decision of purchasing a bed as smooth and stress-free as possible. Thank you for choosing us and we hope you enjoy your new bed!
The experience with Ruben
15 avril 2025
Réponse de Bensons For Beds - Poole692
Thank you for your kind words about Ruben! We're so glad he provided you with a great experience. Our team prides itself on delivering top-notch service to all of our customers. We hope to see you again soon! 😊
from moment i walked in i was greeted…
from moment i walked in i was greeted by a great chap, TIMM, who guided me round the mattresses, & advising everything I needed & asked.
7 avril 2025
Réponse de Bensons For Beds - Poole692
Thank you for your kind words! We are so glad that you had a wonderful experience with our team member, TIMM. We pride ourselves on providing excellent service and guidance to our customers. Let us know if you need any further assistance and we hope to see you again soon!
King-size mattress
Our sales advisor was very helpful & friendly without being at all pushy, we explained what we were looking for & he helped us find a suitable mattress.
4 avril 2025
Réponse de Bensons For Beds - Poole692
Thank you for your kind words! We are thrilled to hear that our sales advisor provided the perfect balance of assistance and professionalism. We always strive to help our customers find their ideal products. We appreciate your business!
Our beds were delivered without castors…
Our beds were delivered without castors and headboard fixings causing massive disruption… we would like some form of compensation…
2 avril 2025
Avis spontané
Réponse de Bensons For Beds - Poole692
We regret the missing parts and disruption to your delivery Keith. As there are no order details attached however we hope that this is now resolved. If you do need support, please follow the link: https://www.bensonsforbeds.co.uk/contact-us/
We want to put this right for you,
Megan at Customer Care
Really great customer service
Really great customer service. The whole team were very friendly and helpful.
27 mars 2025
Réponse de Bensons For Beds - Poole692
We appreciate your positive feedback! We're happy to hear that our team was friendly and helpful. We value your custom and hope to see you again. Take care, Megan at Customer Care
Paul our sales assistant in the Poole…
Paul our sales assistant in the Poole branch was fantastic, courteous, funny, knowledgeable and took lots of time with us to help make our choice.
25 mars 2025
Réponse de Bensons For Beds - Poole692
We appreciate you sharing your experience! We are so glad to hear that our sales assistant was helpful, taking the time to assist you in making your choice. Take care, Megan at Customer Care
I wanted to add some extra items to my…
I wanted to add some extra items to my existing order so phoned the branch & spoke to Paul as he had been super helpful before. Order updated & I paid online! Great service.
24 mars 2025
Réponse de Bensons For Beds - Poole692
We're happy to hear that you had a positive experience with us! It's great that we could update your order and provide excellent service. Thank you for your kind feedback, Megan at Customer Care
Réponse de Bensons For Beds - Poole692
We appreciate your helpful and constructive feedback. Thank you for taking the time to share it with us, Megan at Customer Care
I have already submitted a review.
I have already submitted a review.
The outlet we placed our order with was excellent.
Staff very professional. All that you would hope, and expect from a professional organisation.
Great experience. Thank you.
13 mars 2025
Réponse de Bensons For Beds - Poole692
We appreciate you taking the time to submit another review. We're happy to hear that the staff at the outlet provided a professional and great experience. Thank you for your support, Megan at Customer Care
Excellent in store assistance
I visited the Benson's Beds in Poole Dorset. The staff were extremely helpful and allowed me to try out a lot of beds before deciding on a particular mattress.
I placed my order via the website and had no problems in selecting the required mattress and placing the order.
10 mars 2025
Réponse de Bensons For Beds - Poole692
We appreciate you visiting our Poole Dorset store. It's great to hear our staff were helpful and you found the perfect mattress. We're glad you had no issues ordering on our website. Thanks for your feedback, Megan at Customer care
Réponse de Bensons For Beds - Poole692
Thank you so much for your 5 star review Mrs Sandu. Thank you for choosing us, Megan at Customer Care
Staff were friendly & very helpful …
Staff were friendly & very helpful even after we went in late to choose a mattress
16 janvier 2025
Réponse de Bensons For Beds - Poole692
We appreciate you taking the time to leave us a review. We are happy to hear that our staff was friendly and helpful, even when you came in late. Take care, Megan at Customer Care
Bensons Poole .. Best For Beds
We are delighted with our purchase of Hypnos zip and link mattresses from the Benson For Beds Poole branch. We'd visited a few local retailers but were very impressed with the service offered by the staff here. Our 'guide' Luca was particularly knowledgeable about the products we were interested in and helped immeasurably while we deliberated upon choice. The following day a first-class deal was enabled with the help of Store Manager Paul and after a shake of hands we left feeling very happy. A five week wait and with the mattresses now in-situ on our ottoman base, we absolutely would recommend this store. Thank you.
7 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Poole692
We're delighted you're happy with your Hypnos zip and link mattresses from our Poole branch. It's great to hear that our team offered such helpful service and that you would recommend our store. Thank you for your positive feedback, Megan at Customer Care
Buying a mattress and bedroom furniture from Bensons at Branksome, Poole..
Buying our mattress and bedroom furniture from Bensons For Beds at Branksome, Poole was a very good experience. The sales assistant Luca was very helpful and pleasant to deal with. He helped us through the choices and made things very clear and straightforward. Thank you Luca and Bensons.
11 février 2025
Réponse de Bensons For Beds - Poole692
We're happy to hear that your experience purchasing a mattress and bedroom furniture at our Branksome, Poole store was very good. We appreciate your kind words regarding the assistance provided. Thank you for choosing us, Megan at Customer Care
great knowledge of beds
The guy who served us had a great knowledge about beds and helped us pick the right one
4 février 2025
Réponse de Bensons For Beds - Poole692
We're happy to hear that our team member's expertise helped you choose the perfect bed. Thank you for sharing your positive experience with us, Megan at Customer Care
Delightful
The whole experience has been a delight. From buying the bed at the store in Poole, dealing with customer service to rearrange delivery multiple times, all the way through to the delivery team. Everyone has been a delight to deal with. Thank you.
29 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Poole692
We're happy to hear that your experience, from purchasing your bed in Poole to the delivery, was a delight. We appreciate you sharing your positive feedback regarding our team's service. Thank you, Megan at Customer Care
The staff were extremely helpful and…
The staff were extremely helpful and made every effort to ensure that I found the most comfortable mattress in my specific price range
A lovely clean and organised store!
13 janvier 2025
Réponse de Bensons For Beds - Poole692
We appreciate your feedback! We're happy to hear that our staff were helpful in finding a comfortable mattress within your budget. We're also glad you appreciated our clean and organised store.
Take care, Megan at Customer Care
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