Delivery and service was excellent. Bedbase looked good and strong in the shop.. but once delivered.. its just cheap wood structure... cheap plastic brackets to connect two half bases...metal would... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Pelican Retail Park, Claydons Lane, SS6 7UP Rayleigh, Essex, GB
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Lisez les avis des autres
Ordered from showroom, clear precise delivery date which was honoured. Driver messaged early on day of delivery and him and his mate arrived spot on time. Shoes off and delivered all 4 boxes to o... Voir plus
L'entreprise a répondu
The staff were helpful,and friendly….delivery times not bad….awaiting a mattress swap at the moment which they facilitated no problem.
L'entreprise a répondu
The delivery men were very polite and helpful. It was an extremely hot day so I gave them cold drinks which they was grateful for. Bed was assembled quickly and where I'd asked it to be. Very happy an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Rayleigh543
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Pelican Retail Park, Claydons Lane, SS6 7UP, Rayleigh, Essex, Royaume-Uni
- 1268776376
4,8
Excellent
299 avis
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Plenty of choice in store and the…
Plenty of choice in store and the assistant was very helpful.
11 juin 2026
Réponse de Bensons For Beds - Rayleigh543
We're so pleased you found plenty of choice and our assistant helpful. Thank you!
Team Bensons
Very helpful sales staff
The gentleman I dealt with at the Rayleigh store, Jaymin, was really helpful - not pushy in any way, and was very knowledgeable. He let me take my time and answered any query I had.
The men who delivered the bed were very polite and did a good job.
30 mai 2026
Réponse de Bensons For Beds - Rayleigh543
We're so pleased to hear about your excellent experience with our team members. It's wonderful that you felt at ease and received such helpful service.
Team Bensons
Wardrobes
From ordering wardrobes until being fitted,a very good service. The guys that assembled the wardrobes were very good. No mess at all. Took all cardboard away. Completed the job so very quickly.
29 mai 2026
Réponse de Bensons For Beds - Rayleigh543
We're so pleased you received very good service from ordering to fitting! It's great to know our team assembled the wardrobes quickly and tidily. Thank you for your positive feedback!
Team Bensons
Bensons Beds
In store advice and services, delivery and assembly all extremely professional.
24 mai 2026
Réponse de Bensons For Beds - Rayleigh543
We're so pleased our team provided professional advice, service, delivery, and assembly. Thank you for your kind feedback!
Team Bensons
Very smooth and pain free experience…
Very smooth and pain free experience from initial sale to the delivery. Very happy with service and bed.
14 mai 2026
Réponse de Bensons For Beds - Rayleigh543
We're so glad to hear your experience was smooth and pain-free, from sale to delivery! We appreciate your kind words.
Team Bensons - Jess
Réponse de Bensons For Beds - Rayleigh543
Thanks! We're glad you enjoyed your bed.
Team Bensons - Jess
We were allowed to get on and look…
We were allowed to get on and look around From time to time Vicky the sales person would chat with us about our thoughts on those which we had tried and made recommendations for us to consider. There was no pressure but lots of helpful advice.
First class service
12 mai 2026
Réponse de Bensons For Beds - Rayleigh543
That’s wonderful to hear! 😊 Vicky sounds fantastic—helpful, thoughtful, and never pushy. Thanks so much for sharing your experience and for the first-class feedback✨
The representative at the shope both…
The representative at the shop both ladies there where very helpful unfortunately can't remember the lady that dealt with me but very knowledgeable and understanding .
9 mai 2026
Réponse de Bensons For Beds - Rayleigh543
That’s lovely to hear 😊 We’re so glad the team made you feel supported and well looked after—thanks so much for the kind feedback 👏✨
Friendly helpful delivery staff and…
Friendly helpful delivery staff and excellent communication
8 mai 2026
Réponse de Bensons For Beds - Rayleigh543
Thank you for your kind feedback! We’re delighted to hear our delivery team were helpful and that communication was excellent 😊
Vikki was happy to spend the time with…
Vikki was happy to spend the time with us on several visits discussing our requirements and options, checking that we could get both the bed base and matress in through the tight gap into the room. Was totally respect of our needs and wishes. Far more helpful and constructive than staff from any of your competitors. And helped us get best value for our money. Nobody could have been anymore helpful than Vikki was, she is a real credit to you business.
6 mai 2026
Réponse de Bensons For Beds - Rayleigh543
We appreciate you taking the time to share your positive experience. We're so glad to hear that you received such helpful and respectful assistance while choosing the perfect bed. It's great to know our team member went above and beyond to meet your needs!
Team Bensons
Looking for a replacement mattress.
We were looking for a replacement for our Sealy mattress which has been really comfortable for many years.
Bensons had by far the most choice of Sealy beds to choose from. Vicky was very helpful and knowledgeable and made choosing the perfect mattress very easy . We would have no hesitation in recommending this store .
4 mai 2026
Réponse de Bensons For Beds - Rayleigh543
We're happy to hear that you found a great selection of Sealy mattresses! It's wonderful that our team member's knowledge made choosing the perfect mattress easy. Thank you for your recommendation!
Team Bensons
Jay was amazing so knowledgeable
Jay was amazing so knowledgeable. Happy with the customer service best out of all the shops I visited. Excited to get my new mattress and accessories. Would recommend Jay to my friends exceptional man .
4 mai 2026
Réponse de Bensons For Beds - Rayleigh543
We appreciate your fantastic feedback! We're so pleased that you found our team member knowledgeable and that you were happy with the service provided. We're excited for you to get your new mattress!
Team Bensons
Great Beds
Delivery on time. Andy and James were fabulous putting beds in the rooms. Constantly kept up to date with delivery schedule.
2 mai 2026
Réponse de Bensons For Beds - Rayleigh543
We're happy to hear that your delivery was on time and the team was fabulous setting up the beds. We appreciate you acknowledging the delivery updates.
Team Bensons
Very helpful staff in the shop
Very helpful staff in the shop, good service. Re delivery again good service, polite fellas, on time. Delivered and removed furniture would use again
21 avril 2026
Réponse de Bensons For Beds - Rayleigh543
Thank you for your lovely feedback! We’re delighted to hear our shop staff were helpful and knowledgeable, and that delivery went smoothly with our polite team arriving on time and taking care of removal too. We really appreciate your recommendation and look forward to helping you again!
Delivery on time two guys very polite…
Delivery on time two guys very polite and helpful one problem was the bed was marked by the dispatch department on the front edge was a bit grubby the del guy did take a picture and said I would be hearing from the co but not as yet
26 avril 2026
Réponse de Bensons For Beds - Rayleigh543
Thank you for your feedback. 😊 We’re glad the delivery was on time and that our team were polite and helpful. We’re sorry to hear about the mark on the bed—thank you for your patience, we have contacted you today to get this resolved,
Megan | Customer Care Specialist
Great advise from Vicky at the Rayleigh…
Great advise from Vicky at the Rayleigh store, helped me select the right mattress and bed, kept updated with my order and good communication throughout, 2 man delivery was prompt and friendly. Really good service all round d
26 avril 2026
Réponse de Bensons For Beds - Rayleigh543
Thank you! 😊 We’re delighted Vicky and the Rayleigh team helped you find the perfect bed, kept you well informed, and that delivery was prompt and friendly. Great service all round—enjoy your new bed,
Megan | Customer Care Specialist✨
Very informative sales lady
20 avril 2026
Réponse de Bensons For Beds - Rayleigh543
Thank you for your feedback! We’re pleased you found our sales advisor informative.
Your satisfaction means the world to us,
Megan | Customer Care Specialist✨
Excellent Service
Attentive shop assistant, indicative timescales met, turned up on time.
16 avril 2026
Réponse de Bensons For Beds - Rayleigh543
Thanks for choosing us—delighted everything went smoothly!
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Delivery Charge
I cannot comment on the product as we have not taken delivery. However, I can say the reason for 3 stars is because of the delivery charge. Firstly we were not told, secondly £69, when we spent well in excess of £2000……really!!!!!
30 mars 2026
Réponse de Bensons For Beds - Rayleigh543
We appreciate you bringing the delivery charge to our attention. We will review our communication process regarding delivery fees to ensure clarity for our customers. Thank you for your feedback.
Great customer services
Great customer services , both in the shop and during delivery of our new bed.
23 mars 2026
Réponse de Bensons For Beds - Rayleigh543
Thank you for the great feedback! 😊 We’re delighted to hear you received excellent customer service both in store and from our delivery team. Enjoy your new bed,
Megan | Customer Care Specialist✨
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