The process of selecting and purchasing the mattress was easy and hassle free. Matthew was very attentive and informative but we did not feel pressured and were given plenty of time alone to try the... Voir plus
Établissement
Changer d'établissementUnit 1a Sundorne Retail Park, SY1 4YA Shrewsbury, Shropshire, GB
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The sales consultant in the shop clearly knew his stuff and quickly and confidently steered us towards the right mattress for us. We agreed a delivery date and everything arrived on time. Communicatio... Voir plus
L'entreprise a répondu
Very satisfied. Bed came two weeks earlier than expected. Delivery was a bit rushed but ok for me. Other customers may require instruction on mattress turning and adjusting slates but I already knew t... Voir plus
L'entreprise a répondu
Fantastic customer service from the store in Shrewsbury. Reuben was absolutely brilliant. Very knowledgable and kind. Awaiting my bed! :D
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Shrewsbury557
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, Royaume-Uni
- 1743461737
4,7
Excellent
377 avis
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Hassle and stress free
The process of selecting and purchasing the mattress was easy and hassle free. Matthew was very attentive and informative but we did not feel pressured and were given plenty of time alone to try the different mattresses and make a choice. Matthew was on hand to answer any questions, gave good advice and was very friendly and helpful.
25 octobre 2026
Fantastic customer service from the…
Fantastic customer service from the store in Shrewsbury. Reuben was absolutely brilliant. Very knowledgable and kind. Awaiting my bed! :D
26 octobre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your wonderful feedback! We're thrilled to hear that our sales team and delivery drivers made your experience enjoyable. Your satisfaction is our priority, and we look forward to serving you again soon!
Great customer service
Great customer service, staff were really helpful and friendly had a family feel, didn’t try to talk me into buying anything other than what I wanted , really easy purchase the staff gave me all the options I had and explained everything so I could understand ,will definitely buy from them again
9 octobre 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your wonderful feedback! We're thrilled to hear that our team made your experience enjoyable and straightforward. Providing excellent service is our priority, and we look forward to welcoming you back for your next purchase!
Very satisfied
Very satisfied. Bed came two weeks earlier than expected. Delivery was a bit rushed but ok for me. Other customers may require instruction on mattress turning and adjusting slates but I already knew that information.
9 octobre 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your positive feedback Mr Evans! We're thrilled to hear your bed arrived early and that you're satisfied. We appreciate your understanding regarding the delivery. We'll make sure to provide clearer instructions for future customers. Enjoy your new bed,
Megan | Customer Care Specialist
All in all a good experience
The sales consultant in the shop clearly knew his stuff and quickly and confidently steered us towards the right mattress for us. We agreed a delivery date and everything arrived on time. Communication was very clear. Delivery was straightforward with two helpful delivery men. All in all a good experience. We bought a Staples bed and so far has been great
4 octobre 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your fantastic review! We're thrilled to hear that our sales consultant helped you find the perfect mattress and that your delivery experience was smooth. Your satisfaction is our priority, and we appreciate your support. Enjoy your new Staples bed!
We were treated with great service and…
We were treated with great service and advice by Matthew.
5 octobre 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your kind words! We're thrilled to hear that Matthew provided you with great service and advice. Our team is dedicated to ensuring a positive experience for all our customers. We look forward to serving you again soon!
The staff were very knowledgeable and…
The staff were very knowledgeable and helpful. The product was fully explained and I did not feel at all rushed
3 octobre 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your kind words! We're thrilled to hear that our staff provided you with the knowledge and support you needed. We strive to ensure every customer feels valued and informed. We appreciate your feedback and look forward to serving you again!
Sales were excellent and the delivery…
Sales were excellent and the delivery guys very good
27 septembre 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our sales team and delivery service. Your satisfaction is our top priority, and we look forward to serving you again soon!
it took so long to assemble the bed
it took so long to assemble the bed. The storage mechanism is not working properly,
The assembly team was struggling to assemble the wings of the bed.
20 septembre 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for bringing this to our attention. I’m sorry to hear that the bed took so long to assemble and that you have experienced issues with the storage mechanism. We have contacted you today to resolve this.
Thank you,
Megan | Customer Care Specialist
The guy in the shop (Irish guy from…
The guy in the shop (Irish guy from Shrewsbury store-I’ve forgotten his name sorry) was fab!Really helpful,but in no way pressurised/rushed.I felt he was very knowledgable,as i was completely clueless.
16 septembre 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your kind words! We're thrilled to hear that our team member provided you with helpful and pressure-free service. We strive to create a welcoming atmosphere for all our customers. We look forward to seeing you again soon!
We have been very happy with Benson for…
We have been very happy with Benson for beds
Excellent service and staff
17 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your wonderful feedback! We're thrilled to hear that you are happy with our service and staff at Benson for Beds. Your satisfaction is our top priority, and we look forward to serving you again in the future!
A comprehensive selection of mattresses…
A comprehensive selection of mattresses in the showroom with helpful staff. We were kept informed by the company on the assembly and despatch of the item.
Good deliverey team and some helpful care information from the company.
11 septembre 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your wonderful review! We're thrilled to hear you enjoyed our selection and found our staff helpful. Keeping you informed is a priority for us, and we're glad you appreciated the delivery and care information. We look forward to serving you again!
Excellent service
Found a great bed. Staff were extremely nice and helpful. All in all a very good experience. Highly recommend! Thank you.
18 août 2026
Réponse de Bensons For Beds - Shrewsbury557
Hi Mr Jones,
Thank you for your fantastic review! We're delighted to hear you found a great bed and had such a positive experience with our team. It's wonderful to know our staff were helpful and friendly throughout your visit. Enjoy your new bed, and thank you for the recommendation,
Megan | Customer Care Specialist😊
Got help deciding on a bed
Got help deciding on a bed, got a free mattress protector. Got told delivery date and how finance options work
3 septembre 2026
Réponse de Bensons For Beds - Shrewsbury557
We're so pleased to hear that you received excellent assistance in choosing your bed and that the delivery and finance options were clearly explained. Enjoy your new mattress!
Team Bensons
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your kind words! We're thrilled to hear that Debbie was able to assist you and answer all your questions. We pride ourselves on our customer service, and it's great to know we met your expectations. We look forward to serving you again!
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your kind words! We're thrilled to hear that our staff made you feel welcome. Providing a warm and friendly atmosphere is our top priority. We look forward to seeing you again soon!
Very helpful and accommodating and did…
Very helpful and accommodating and did us a nice deal, and was proven truthful afterwards on pricing, hopefully more business sson
26 août 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your kind words! We're thrilled to hear you had a positive experience with us. Our team always strives to provide great service and honest pricing. We look forward to serving you again soon!
A friendly and knowledgeable sales team…
A friendly and knowledgeable sales team made the purchasing decision easier.
They gave us the space and time to try out different beds and were happy to answer questions and discuss lots of options.
31 août 2026
Réponse de Bensons For Beds - Shrewsbury557
Hello,
Thank you for your wonderful feedback! 😊 We're delighted to hear that our friendly and knowledgeable team helped make your purchasing decision easier. Finding the right bed is an important choice, and we're pleased you felt comfortable taking the time to try different options, ask questions, and explore what worked best for you.
Providing helpful guidance without any pressure is exactly the experience we aim to deliver, so it's fantastic to know our team got it right. Thank you for choosing us, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist⭐
I love my new mattress it’s so…
I love my new mattress it’s so comfortable I would highly recommend it a mat proflex debating whether to purchase the bed base .the base I’ve got is a little bit high many thanks Phyllis
22 août 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your wonderful review, Phyllis! We're so pleased to hear how comfortable your new mattress is and that you would highly recommend it. We hope you enjoy many nights of restful sleep!
Team Bensons
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