The process of selecting and purchasing the mattress was easy and hassle free. Matthew was very attentive and informative but we did not feel pressured and were given plenty of time alone to try the... Voir plus
Établissement
Changer d'établissementUnit 1a Sundorne Retail Park, SY1 4YA Shrewsbury, Shropshire, GB
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The sales consultant in the shop clearly knew his stuff and quickly and confidently steered us towards the right mattress for us. We agreed a delivery date and everything arrived on time. Communicatio... Voir plus
L'entreprise a répondu
Very satisfied. Bed came two weeks earlier than expected. Delivery was a bit rushed but ok for me. Other customers may require instruction on mattress turning and adjusting slates but I already knew t... Voir plus
L'entreprise a répondu
Fantastic customer service from the store in Shrewsbury. Reuben was absolutely brilliant. Very knowledgable and kind. Awaiting my bed! :D
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Shrewsbury557
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, Royaume-Uni
- 1743461737
4,7
Excellent
377 avis
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Polite knowledgeable friendly staff
Polite knowledgeable friendly staff, with constant delivery updates, and punctual delivery.
23 février 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for the wonderful feedback Mr Cown! Great to hear our team were polite, knowledgeable and friendly, and that the delivery updates and timing were spot on. Really appreciate you taking the time to share, Megan at Customer Care😊
From the moment visiting shop to delivery 5*****
From the moment visiting shop , browsing , and helpful advice from sales rep Matthew ( which turns out he’s another Divine comedy fan of Father ted also ) who fine tuned our requirements and advised us on upgrading bed mattress for same price to another one reduced in sale as the one we had picked , the process of updating delivery date and time too the delivery straight to house and into bedroom location , taking out all the hard work :-) . We can’t Thankyou enough for the experience .
20 février 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you so much for this fantastic review Jonathan! We’re thrilled to hear your experience was smooth from browsing in store to delivery day. Matthew will be especially pleased to know his advice—and Father Ted chat!—helped you find the perfect mattress at the best price. Delighted the delivery team made everything easy too. We really appreciate your kind words
Megan at Customer Care😊
Bensons Beds Shrewsbury
We went to Bensons Beds Shrewsbury. Sales consultant Matthew was so helpful. He gave us all the information we needed. We were able to make the correct choice of mattress for our needs. The price was perfect and the delivery date was very quick. All round excellent service.
23 février 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your excellent review Mrs Shirra! 😊 We’re delighted to hear that your visit to our Shrewsbury store went so well. It’s wonderful that Matthew was so helpful and provided all the information you needed to choose the right mattress for your needs. We’re glad the price was just right and that your delivery date was nice and quick too. Thank you for the kind words — we’re thrilled you received excellent service all round,
Megan at Customer Care
New mattress
Very happy with are new mattress.
This is our second purchase from bensons for beds would highly recommend them staff not pushy, very knowledgeable about their products.
19 février 2026
Réponse de Bensons For Beds - Shrewsbury557
Really appreciate your lovely feedback Jan! Delighted you’re pleased with your second purchase and that our team offered helpful, pressure‑free guidance. Thanks for the recommendation,
Megan at Customer Care⭐
Not impressed
Sales team great, the assembly team has made the experience a nightmare. Considering we have paid over 2k for a bed frame and mattress just to have it delivered and assembled with no care or attention. The whole bed was scuffed and full of mud marks. Our house was not treated with care whatsoever. Not impressed in the slightest.
20 février 2026
Avis spontané
Réponse de Bensons For Beds - Shrewsbury557
Hello,
Thank you for taking the time to share your feedback with us. While we’re really pleased to hear that you had a positive experience with our sales team, we’re truly sorry that this was let down by the condition in which your bed was delivered and assembled. We’d really appreciate the opportunity to look into this further and put things right for you. We have contacted you today to discuss this further.
Thank you,
Megan at Bensons for Beds
Great service from start to finshed…
Great service from start to finshed thank you all
22 février 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your lovely feedback! We’re so glad to hear you received great service from start to finish. We really appreciate you taking the time to share your experience — It means the world,
Megan at Customer Care
Well managed from shop order to…
Well managed from shop order to delivery , clear and concise , arrived in time an well packaged , really happy with quality bed mattress :-)
20 février 2026
Avis spontané
Réponse de Bensons For Beds - Shrewsbury557
Thank you so much for your lovely review! We’re delighted everything was well managed from order to delivery. It’s great to hear your items arrived on time, well packaged, and that you’re really happy with the quality of your new bed and mattress. We truly appreciate your kind words,
Megan at Customer Care
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your positive feedback!
Very good but delivery was delayed by a…
Very good but delivery was delayed by a week
15 février 2026
Réponse de Bensons For Beds - Shrewsbury557
We appreciate your feedback and are sorry for the week-long delivery delay. We'll review our delivery process.
Stewart - Bensons Team
Bought a kingsize and a small double…
Bought a kingsize and a small double ottoman style bed . Both lovely quality and very comfortable. Delivery was excellent and the fitters were very courteous and tidy.
The only downside is the delivery costs. I was hoping to buy more furniture from Bensons but the delivery costs more than the buy one get one half price deal. The price goes up the more you buy . It put me off buying in the end
9 février 2026
Avis spontané
Réponse de Bensons For Beds - Shrewsbury557
We're happy to hear that you find the beds comfortable and appreciate the delivery and fitting service.
We acknowledge your feedback regarding the delivery costs and how they influenced your decision to purchase additional items. We'll certainly take this into consideration.
- Jessica at Team Bensons
Réponse de Bensons For Beds - Shrewsbury557
We're happy our delivery team provided excellent service! Thanks for your feedback; we appreciate it a lot.
Excellent service
Visited Bensons for Beds Shrewsbury to by a mattress. I was assisted by representative Sandra who asked me questions about my sleep position, where I felt pressure on my body during sleep and what type of mattress was I looking for. I was asked to test this out on the programmed bed. I was then introduced to the mattresses that would suit. A very friendly, efficient abd professional service. I did not feel rushed or pressurised.
21 novembre 2025
Réponse de Bensons For Beds - Shrewsbury557
We're happy to hear that you found our service friendly, efficient, and professional during your mattress purchase. We appreciate you mentioning the assistance you received and that you didn't feel rushed. Thank you for your positive feedback,
Megan at Customer Care
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Didn't feel pressured to buy/ make a decision and the staff found us the best deals/ offers. Lots of choice and options. Really impressed.
30 décembre 2025
Réponse de Bensons For Beds - Shrewsbury557
We're so glad to hear that you were impressed with our knowledgeable and friendly staff! It's great to know you felt comfortable and found the best deals with us. Thank you!
Fantastic
From walking into the shop and Matthew being brilliant, to the delivery men giving notice and being on time, I can’t fault the whole process. Excellent service and amazing prices. Thank you Bensons!
23 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Shrewsbury557
We're happy to hear about the excellent service you received, from the helpful assistance in our shop to the punctual delivery. Thank you for your positive feedback and for choosing us!
Experience in shop itself,as was…
Experience in shop itself,as was delivery service.However I felt the charge for delivery was very high;when if the mattress had been available in store I could have arrange collection myself.
24 janvier 2026
Réponse de Bensons For Beds - Shrewsbury557
We appreciate your feedback on both your in-store and delivery experiences. We're sorry to hear that you felt the delivery charge was higher than expected, especially considering your ability to collect the mattress yourself if it had been available in store.
I found the salesman knowledgeable and…
I found the salesman knowledgeable and friendly helpful.I would recommend Bensons for beds.
23 janvier 2026
Réponse de Bensons For Beds - Shrewsbury557
We're so happy to hear that you found our salesman knowledgeable, friendly, and helpful. We appreciate your recommendation of Bensons for Beds.
My experience purchasing a new mattress…
My experience purchasing a new mattress was seamless from start to finish. The associates within the store was knowledgeable and professional and the delivery was on time and carried out by courteous and professional staff
22 janvier 2026
Réponse de Bensons For Beds - Shrewsbury557
We're happy to hear that your mattress purchase was seamless! It's great to know that the associates were knowledgeable and the delivery was on time with courteous staff. Thank you for your positive feedback.
Réponse de Bensons For Beds - Shrewsbury557
Thanks so much Tim! Great products + great service + brilliant delivery = one very happy customer — just how we like it!
We’d love to serve you again in the future.
Megan at Customer Care
Excellent from show room to bedroom.
Excellent from show room to bedroom.
Really helpful and informative salesman in Shrewsbury branch.
Unlike NCF who are day light scammers!
Bensons are a great company who do what they say they will do.
12 novembre 2025
Réponse de Bensons For Beds - Shrewsbury557
Thank you so much for the fantastic review David! We’re delighted to hear your experience was excellent from showroom to bedroom, and that our Shrewsbury team were so helpful and informative. We’re proud to deliver on our promises and really appreciate you choosing us!
Come back and visit us anytime!
Megan at Customer Care
Excellent service from start to finish
Excellent service from start to finish. Easily-navigable website. Friendly, professional and knowledgeable staff. Mattresses available in the showroom to try before purchase. Short lead-in time. Superb mattress with the added bonus that it's made in the UK. Delivery date agreed in advance and courteous team delivered on time. Good after sales advice
I couldn't fault any part of the process. Very impressive. Well done Bensons!
29 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Shrewsbury557
We’re so glad your experience was excellent from start to finish – easy website, friendly expert advice, and a smooth delivery! Enjoy your UK-made mattress 💜 Thank you for your positive review - Lauryn at Customer Care
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