The process of selecting and purchasing the mattress was easy and hassle free. Matthew was very attentive and informative but we did not feel pressured and were given plenty of time alone to try the... Voir plus
Établissement
Changer d'établissementUnit 1a Sundorne Retail Park, SY1 4YA Shrewsbury, Shropshire, GB
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Lisez les avis des autres
The sales consultant in the shop clearly knew his stuff and quickly and confidently steered us towards the right mattress for us. We agreed a delivery date and everything arrived on time. Communicatio... Voir plus
L'entreprise a répondu
Very satisfied. Bed came two weeks earlier than expected. Delivery was a bit rushed but ok for me. Other customers may require instruction on mattress turning and adjusting slates but I already knew t... Voir plus
L'entreprise a répondu
Fantastic customer service from the store in Shrewsbury. Reuben was absolutely brilliant. Very knowledgable and kind. Awaiting my bed! :D
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Shrewsbury557
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, Royaume-Uni
- 1743461737
4,7
Excellent
377 avis
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The pillows we wanted were out of stock…
The pillows we wanted were out of stock at the branch we visited. The Manager arranged for them to be transferred from a nearby store, delivered to the Asst.Manager who then delivered them to our local store where we collected them. We thought this was excellent service!!
11 mai 2026
Réponse de Bensons For Beds - Shrewsbury557
We're so glad we could arrange for your pillows to be transferred and delivered to your local store. We appreciate you sharing this excellent service experience!
Team Bensons - Jess
Debbie in Shrewsbury store was really…
Debbie in Shrewsbury store was really polite, knowledgeable and not pushy at all. She recommended certain beds to us and helpful. Thank you
7 mai 2026
Réponse de Bensons For Beds - Shrewsbury557
That’s lovely to hear! 😊 Debbie sounds fantastic—polite, knowledgeable, and no pressure at all. Thanks so much for sharing✨
Store manager Debbie was very helpful…
Store manager Debbie was very helpful and attentive.
2 mai 2026
Réponse de Bensons For Beds - Shrewsbury557
That’s lovely to hear! 😊 Debbie will be so pleased—thanks for the kind words✨
Debbie at the Shrewsbury branch is…
Debbie at the Shrewsbury branch is absolutely brilliant. She knows her beds for sure and she understood exactly what we wanted and what was best for us as I am a bit of a problem sleeper. I would highly recommend spending some time here looking at the different options - of which there are many. Looking forward to our massive bed delivery!
5 mai 2026
Réponse de Bensons For Beds - Shrewsbury557
We're delighted to hear that you had such a positive experience at our Shrewsbury branch. It's great to know that our team member understood your needs and helped you find the perfect bed. We appreciate your recommendation and hope you enjoy your new bed!
Team Bensons
Réponse de Bensons For Beds - Shrewsbury557
Thank you! We’re really pleased everything went smoothly from start to finish 😊
Very good and professional service
Great in store experience- delivery on time with helpful and efficient delivery operatives. Good communications throughout. Can't comment on mattress yet as it's part of a bedroom renovation project
26 avril 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you! 😊 We’re glad you enjoyed a great in‑store experience, on‑time delivery, and helpful, efficient delivery operatives. We hope the mattress is just as impressive once your renovation is complete,
Megan | Customer Care Specialist🛏️
Great service
21 avril 2026
Réponse de Bensons For Beds - Shrewsbury557
Thanks for the kind words! We’re delighted you were happy with the service ⭐
Sleep well and sweet dreams!
Megan | Customer Care Specialist💤
Great experience in shop
Great experience in shop . No pressure sales all done quickly and smoothly.
18 avril 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your feedback. We’re pleased to hear that you had a great in‑store experience and that the process was quick, smooth, and pressure‑free.
Thank you for your positive review – Lauryn at Customer Care 💜
Hip Hop Bed
Visited Shrewsbury Bensons, met by Richard who was lovely, informative and helpful. We already knew what we wanted, so he completed the order swiftly. Prompt delivery. The bed itself (Hip Hop Double) was fairly easy to put together (the £80 build charge was a bit steep). It looks good & comfy (mattress purchased elsewhere). Received a call 2 days prior to confirm delivery time. The 2 chaps were friendly & helpful, my only feedback would be for the delivery drivers to be mindful of the time (0730am) when driving into & parking in a quiet close wirh the radio/music blaring. Otherwise very straightforward & would happily shop from Bensons again.
18 avril 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for taking the time to share such detailed feedback. We’re delighted to hear that Richard at our Shrewsbury store was informative, helpful, and efficient in completing your order, and that delivery was prompt and straightforward. It’s great to know you’re pleased with the look and comfort of your Hip Hop bed and found it relatively easy to assemble.
We also appreciate your constructive comments regarding the assembly charge and the early‑morning delivery noise.
Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Shrewsbury557
So pleased to hear that — thanks for the great feedback!
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Good experience spoilt by delivery
We bought a sofa bed in your Shrewsbury store. We really like it, just what we wanted and at a good price. Service was helpful, no problem. Unfortunately, we weren't as happy with delivery. The bed arrived on the agreed date, 1st April, and the delivery men carried it upstairs. However, when I asked if they would take it out of the packaging, they refused, saying it wasn't their job. Now this may have been true, but bearing in mind that I am in my 70s and was on my own, I would have thought that a spirit of helpfulness might apply. To add insult to injury, they handed me a card which stated that I'd receive an online survey form in the next few days (I haven't) and told me to be sure to mark delivery 9 or 10 out of 10! When my husband, who is 80 this year, got home, despite being pretty fit for our age, we did struggle to remove the packaging and set up the heavy sofa. We expected the hefty deliverycharge of £49 to include, at the very least, removing the item from its packaging. This has affected our opinion of Bensons.
1 avril 2026
Avis spontané
Réponse de Bensons For Beds - Shrewsbury557
Thank you for taking the time to share your experience. We’re pleased to hear you’re happy with your sofa bed and the service in our Shrewsbury store. We’re very sorry to learn about your delivery experience and understand how disappointing this must have been, especially given the delivery charge. Your feedback is important to us and will be shared with the delivery team to help improve our service going forward,
Megan | Customer Care Specialist
Great service
. Kept informed everything step of the way. Delivered on time. Great service, would definitely recommend.
12 avril 2026
Réponse de Bensons For Beds - Shrewsbury557
We're happy to hear that you were kept informed and that your order arrived on time! We appreciate your recommendation and are grateful for your feedback.
Team Bensons
customer service was attentive but not…
customer service was attentive but not intusive. Delivery staff were respectful, helpful and skilled.
4 avril 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you so much for your kind feedback. We’re really pleased to hear our customer service was attentive without being intrusive, and that our delivery team were respectful, helpful, and skilled.
Sleep well,
Megan | Customer Care Specialist💜
excellent service
Mattress delivered on time by Barry and Andy who were efficient and helpful, excellent service
30 mars 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your feedback! 😊 We’re delighted to hear your mattress was delivered on time and that Barry and Andy provided efficient and helpful service. We’ll be sure to pass on your kind words—excellent service is exactly what we aim for!
Sleep well,
Megan | Customer Care Specialist
Hassle free purchase…
There was no pressure at the Shrewsbury store, making a choice was a very pleasant experience. Any questions were helpfully and simply answered with a minimum of fuss.
The help and support given by Matthew and his colleagues was excellent.
23 mars 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for the lovely feedback Mr Jones! We’re so pleased you had a relaxed, pressure‑free experience at our Shrewsbury store. We’ll be sure to pass your kind words on to Matthew and the team,
Megan | Customer Care Specialist😊
Excellent service from every member of…
Excellent service from every member of staff, salesman in the shop, delivery people and customer support when we had a problem.
22 mars 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you so much for your wonderful feedback Hilary! We’re delighted to hear you received excellent service from every member of the team—from our salesperson in the shop to the delivery crew, and even our customer support when you needed help. We truly appreciate you taking the time to share your experience,
Megan at Customer Care! 😊✨
I bought a mattress and I got a mattress
I bought a mattress and I got a mattress, what more is there to say.
19 mars 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your review! We’re glad your mattress arrived as expected — simple and straightforward. If you ever need anything else, we’re here to help,
Megan at Customer Care
Staff helpful and friendly
Staff helpful and friendly. Bed is comfortable and cosy and brilliant
7 février 2026
Réponse de Bensons For Beds - Shrewsbury557
Rob & Ann,
We're happy to hear that our staff was helpful and friendly, and that you find your bed comfortable, cosy, and brilliant!
Team Bensons
Adam and vitalijus were friendly…
Adam and vitalijus were friendly courteous and professional
26 février 2026
Avis spontané
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your feedback! We’re delighted to hear that Adam and Vitalijus were friendly, courteous, and professional. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Good communication through out from…
Good communication through out from order to delivery
27 février 2026
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your feedback Michelle! We’re really pleased to hear communication was clear throughout, from placing your order right through to delivery. We truly appreciate you taking the time to share your experience,
Megan at Customer Care
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