Bensons For Beds - Staples Corner537 Avis 

Always a great experience

THE SALS FORCE ARE VERY PROFESSIONAL AND
KNOWLEDGABLE.

The sales person was fabulous - very patient and helped me to choose a suitable bed. It was a pleasure to deal with him.

bensons for beds are a complete shambles they sent text messages on two different occasions telling my bed was on its way and nothing showed up having pull my house apart twice to receive the delivery.
Do not order a bed from them unlees you want to be let down a lot of hassle to go with it they are a bag of s h i t e....W.a.n.k.e.r.s

Cancelled my delivery with 4 hours notice and I have to wait another 4 weeks.

Sanjay was very helpful and knowledgeable. Really helpful when we were planning our purchase.

The teams for Bensons beds in Staples Corner work very helpful the reason I gave two stars on the day of delivery of my bed got a phone call saying my headboard would not be delivered due to supplier problems and I would have to wait a whole month no suggestion of what they could offer me as compensation I had to ring them to find out what was going on a week later this is not good customer service very annoyed even once I email them the response was not great neither from customer services very poor

Managed to find a bed that feels suitable

Very helpful and knowledgeable assistant. No hard sell.

Knowledgeable staff - purchased immediately as a result

Bed arrived as scheduled.
However the headboard was wrong. They had made a completely different one to the base.
I went into the store as I refused the headboard delivery.
They did order the correct one but I had to wait 4 weeks which I wasn’t happy about. They could have pushed my order forward considering it was their mistake.
What I find really difficult is when they made the order you would think when it goes to the factory they would look at it before they begin and say oh this headboard isn't the same as the base. Then follow up with the sales team.
But that’s just common sense.
Anyway the new headboard arrived and it looks great. Delivery team were great. I like the fact they unpacked it before they enter the house and they removed there shoes.
Shame about the manager in the store in Brent Cross who wasn’t that great and didn’t offer me anything for the inconvenience. They could have given me a couple of pillows. But nothing. Disappointed.

The staff member Sanjay was a great help. Helped us with everything. Great customer service.

I ordered a Slumberland Air 6.0 memory double mattress from the Brent Cross Staple Corner Bensons for Beds at £749 on 18 Aug. Their staff at the shop said original price was £799 and the sale would ended on 20 Aug and price would return to original, that's why I ordered at once.

But I found out that right after the £50 off sale, the price reduced further to £639.99. I am so shocked and felt like cheated by their retail staff.

I sent an email to their customer service on 23 Aug and asked for a refund of the difference. They replied after 10 days, instead of 4 days they mentioned in the auto reply. More ridiculous is, they asked me to provide proof of the lower price after my purchase. How on earth should a company ask it's customer to proof the price of its product? Shouldn't you have a record of your price promotion？ I told them I didn't have one but they should have. They just replied saying that they couldn't proceed because I don't have a proof of the promotional price of their own product!

It's totally non-sense and I don't see any point

Great advice and sales experience

One of the your member of staff his name Sanjay kashyap very help full and help me to choose good mattress and give me good deal.
I personally give him 10 star
Very good service and good experience 👍👍
🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Great service.
Excellent customer service.

I would like to speak to a senior complaints manager due to the dreadful experience I had trying to buy a simple mattress for my son's new flat.
(I don't expect that they'll bother to call me, but I feel I should ask).

Thanks Jaz for sharing new mattress handling skills (very detail!) and instructions on choosing a right mattress, very patience, friendly and helpful team Jaz & Tyron. Have my new mattress almost a month and got improvement on sleep quality :)

Sanjay understood exactly what I was looking for and cannot be praised enough for his customer service skills and knowledge in this industry. So thank you!