Bensons For Beds - Swansea707 Avis 

Helpful advice from shop staff helped us quickly find the right product for us

Was lovely person with red hair forgot her name again sorry she was amazing

Helpful staff happy to make sure we left the shop satisfied……

Good service. Well helped by by the staff member in the store

The young lady that served me was very helpful and extreemly personable. The only disappointment was that the bed I wanted had a huge discount for be taken away that day , i asked the size and it was a king size and not a double size that I needed.

Patient and helpful sales team, plus the store was full of options to choose from. It would probably help to reduce the time in the shop if we've clarified the available budget at the start. Overall happy so far, just let's see once the mattress is delivered how good it is to sleep on.

Great experience from Bensons in the Swansea branch Sarah and elisha were Amazing would recommend you visit this branch
Nothing was too much trouble for them they went the extra mile for my son well done girls.

This was a really smooth operation executed well no issues.
Communication during delivery was great!

All the staff in the Swansea branch were very helpful, polite and friendly. Sara’s knowledge of the products she sells really helped us in deciding which bed is right for us and resulted in a purchase. The same cannot be said of the staff in the Llanelli branch. Not only did they not acknowledge us, but did not offer to help. They preferred to sit down at the desk and talk and drink amongst themselves. Won’t be visiting that branch again.

Bethan was extremely helpful and took time to explain and give options

Listen to my choices and delivery.They did not try to sell me something I didn't want

Pleasant and knowledgeable staff. No pushy sales talk just information when asked. Plenty of time to browse on our own to try the different beds and mattresses.

Quick and effecient transaction. Pleasant sales advisor, no pressure.

The lady who served had excellent knowledge and was very helpful and friendly.

Excellent service from the staff at Benson's for Beds in Swansea. The bed arrived within the alloted time frame on the day specified for delivery and the delivery men were great, very polite and helpful. Very pleased with the bed once assembled and would recommend and use Benson's for beds in the future.

Excellent service. Mum bought a bed in December arrived this week. I was so impressed I returned to store yesterday and purchased the same bed for myself. Sarah couldn't have been more helpful

Part 2: following my initial feedback, I have changed my rating to 1 star. Despite several reminder emails and texts, voice mail message today left stating mattress would not be delivered as it was put of stock. This was 3 hours prior to the delivery. Already this morning, my bed was taken away, having seen no weather concerns, or correspondence to advise there was no stock! Surely this was known prior to 3 hours before delivery. Called Customer Services and had to speak to 3 different people. Have to wait for up to 3 days for an update on when I may get a delivery. Very unsatisfactory service. Had I been told within 24 hours, I would not be in this position. I have wasted an annual leave day off work and have nowhere to sleep for who knows how long. I asked if the other items could at least be delivered as per schedule and told this was not the case as although the distribution operation said they would not deliver base without the mattress. Despite the staff at Bensons empathising with my situation, I still have no bed. They have offered me a airbed tomorrow and hope the delivery will arrive next week. I’m not hopeful and just wish had chosen another company. I have already been waiting 6 weeks yet the money was taken from my account the same day.

I bought a bed in the sale over the phone after getting a quotation in store. I received exceptional service.

So quick and easy to order my mattress, and offered interest free credit, which again was a very quick and easy process. I have bought 3 beds from Bensons over the years and have always had great service!