Excellent customer service salesman was very knowledgeable polite and no pressure sales tactics gave us time to try different Mattresses and explained the differences in there construction we settle... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4b Gallagher Shopping Park, WS10 9QY Wednesbury, West Midlands, GB
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Lisez les avis des autres
Fantastic service. Ask for Rob at Gallagher Retail Park he is the most genuine, non pushy, non judgemental, helpful sales person I have ever known. This was our third purchase from him and he al... Voir plus
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From first stepping into store to taking delivery, everything was great . I visited wedensbury store. Was given helpful pleasant professional help from Gaynor. The process of arranging delivery was al... Voir plus
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Very helpful staff by helping my elderly mom find the right rise & recline bed. It did take 6 weeks but it was explained to us before hand. There were issues on delivery delivery drivers couldn’t be... Voir plus
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À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Wednesbury606
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4b Gallagher Shopping Park, WS10 9QY, Wednesbury, West Midlands, Royaume-Uni
- 1215057671
4,7
Excellent
762 avis
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Great in store...poor after service
Great in store, used 'sleep machine' for mattress & pillow recommendations. Delivery was on time and done well.
However, pillows are unsuitable for us, but they won't do anything as 'we recommend but up to the customer to buy' and because we have opened packaging and used-how do you know how good they are til you use them? £130 for the pillows wasted.
3 avril 2026
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
We appreciate your feedback and are glad the in-store experience and delivery were positive. We're sorry the pillows aren't suitable. We'll review our recommendation process, as customer satisfaction is important to us.
Smooth and effortless
Smooth and effortless. I was having issues online and went in store where I was quickly assisted. The whole process took less than 10 mins and I was kept updated on my order until delivery received.
5 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Thank you! We’re so glad we could get everything sorted quickly in store and keep you updated right through to delivery 😊
We’re here whenever you need us — thanks for being a valued customer,
Megan | Customer Care Specialist✨
All was good from dealing with Bensons…
All was good from dealing with Bensons Beds sales person to information on delivery and it all went to plan with ease. Delivery people also was professional
28 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Thank you for the great feedback! 😊 We’re really pleased to hear everything went smoothly from the initial purchase to delivery, and that both our sales and delivery teams were professional. Enjoy your new bed,
Megan | Customer Care Specialist✨
Rob was a fantastic Salesman
Rob was a fantastic Salesman. He allowed me the space to browse without the hard sell but equally continued to showcase options without the hard sell.
Loved the choices of Beds and the price points.
Service was good too and am looking forward to my free gift of a mattress protector with my new bed.
26 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Thank you for such a great review! 😊 We’re thrilled to hear Rob struck the perfect balance — helpful without the hard sell — and that you loved the range and prices. It’s great to know the service hit the mark too. Enjoy your new bed and that free mattress protector,
Megan | Customer Care Specialist ✨
Bed order and delivery
Good customer service in store
Kept up to date with progress
Delivered on time unfortunately wrong parts delivered but quickly rectified
Not disappointed with the service second time I have used Benson for Beds
17 mars 2026
Réponse de Bensons For Beds - Wednesbury606
We appreciate your feedback and are happy you received good customer service and were kept updated. We are sorry the wrong parts were delivered, but glad it was quickly fixed.
Réponse de Bensons For Beds - Wednesbury606
So glad we could help with the purchase of your new mattress Mrs Tinkler! Enjoy your new mattress—always happy to make swaps smooth and fuss-free!
Sleep well,
Megan at Customer Care🛏️
Friendly and helpful assistance was…
Friendly and helpful assistance was given. The process of buying the bed and mattress we had selected was straight forward and the assistant was knowledgeable.
22 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Thanks for the lovely review Andrew! So glad you found our team friendly, helpful, and knowledgeable — and that buying your new bed was smooth and straightforward. Enjoy your comfy new bed,
Megan at Customer Care💜
From the moment we walked in to the…
From the moment we walked in to the store to the moment the order was delivered and assembled they have been wonderful, couldn’t recommend Bensons for beds enough.
20 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Thank you so much! From the moment you walked into the store to the delivery and assembly of your order, we’re thrilled to hear everything was wonderful. We truly appreciate your kind words and your recommendation — it means a lot to us,
Megan at Customer Care! 😊🛏️
We visited the Wednesbury branch and…
We visited the Wednesbury branch and found Niall very approachable and informative
19 mars 2026
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
Thank you so much Robert! We’re really glad to hear your visit to the Wednesbury branch was a positive one and that Niall was approachable and informative. We really appreciate your feedback,
Megan at Customer Care! 😊✨
Awful delivery service
The experience in the shop was great, and we placed the order that day. After agreeing to Finance and signing up, we then received emails that we had to pay the outstanding balance, or our order will be delayed - had to make an unnecessary phone call but all sorted. Then came the day of delivery and I had to take the mattress upstairs up with one of the delivery men (who was great) as the other refused and was trying to get me to sign a waiver which would make the guarantee null - mattress went up the stairs fine. From what was meant to be a day to look forward cause stressed.
16 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Thank you for taking the time to share your experience. We’re really pleased to hear that things started off so well in the shop and that placing your order felt straightforward. That’s exactly the experience we aim to give every customer.
Thank you for your patience while things were sorted, even though it turned what should have been an exciting day into a stressful one. We hope that now everything is in place, you can finally enjoy your new mattress and the comfort you deserve. If you ever need anything else, we’re here to look after you,
Megan at Customer Care
Good experience all round
Good experience all round, from help and advice in the store. To the delivery and installation I could not fault. Very professional and polite. Thank you Bensons
14 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Annemarie Rawlings,
We're happy to hear that you had a good experience all round! It's great to know that you were pleased with the help and advice in store, as well as the delivery and installation. Thank you for your feedback.
Team Bensons - Jessica
Love the wardrobe
Love the wardrobe, looks wonderful. Delivered on time, staff were very polite. Only gripe I have is having to find someone to assemble. Feel that you should supply with assembly!
12 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Kerry Steadman,
We're happy to hear that you love the wardrobe and the delivery service. We appreciate your feedback regarding assembly options, and we'll consider it for future improvements.
Team Bensons
The easy of purchasing and help with…
The easy of purchasing and help with the choice
Delivery bang on time
2 people for assembly worked efficiently and took away all the packaging
Just great
Thank you
13 juillet 2025
Réponse de Bensons For Beds - Wednesbury606
Mick Mills,
We're happy the purchase was easy and our help was useful. It's great the delivery was on time, the assembly was efficient, and the team removed all packaging. Thank you!
Team Bensons
Nial was very helpful in choosing the…
Nial was very helpful in choosing the right mattress and bed . He answered our questions well and gave information that we needed to make the right decision
10 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Great to hear Nial was so helpful! 😊 He gave you all the info you needed and answered your questions clearly — exactly what we aim for when helping you choose the right bed and mattress. Thanks for the lovely feedback,
Megan at Customer Care
Helpful and approachable
Helpful and approachable staff in store, on phone and when bed was delivered and put together. Friendly, not pushy. Professional. All communication was clear. Would recommend to others.
14 février 2026
Réponse de Bensons For Beds - Wednesbury606
Thank you so much for your lovely review! I’m really pleased to hear that you found our staff helpful and approachable both in store and over the phone, and that your delivery team were friendly, professional, and made the setup process easy. It’s great to know you never felt pushed and that all communication was clear throughout — that’s exactly the experience we strive to provide.
We truly appreciate your recommendation,
Megan at Customer Care
Great service, just wrong headboard delivered
Great service and polite courteous staff
Would have been a 5* if the correct headboard was delivered
Erin headboard delivered instead of Westminster
Spoke with customer support who said will get back in 48 hrs- still waiting after over 2 weeks
Customer service have got in touch and hopefully will receive correct one soon
Excellent customer service
Megan - you are a star 🌟
10 mars 2026
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
Thank you for your feedback, and I’m really sorry that the wrong headboard was delivered. Receiving the Erin instead of the Westminster is understandably frustrating, especially after experiencing polite and helpful service otherwise.
I also apologise for the delay — you should not have been waiting over two weeks for an update.
We have contacted you today to offer a replacement and to get this resolved as quickly as possible. If you need anything further in the meantime, we’re here to help,
Megan at Customer Care
Great selection of beds
Great selection of beds, bases and headboards at the Wednesbury branch far superior to the branch we visited previously. Kay was very informed of the product range and gave us good advice.
10 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Thank you for your lovely review! We’re so pleased you enjoyed the great selection at our Wednesbury branch. It’s wonderful to hear that Kay’s product knowledge and advice helped make your visit a positive one. We really appreciate your feedback,
Megan at Customer Care
Excellent service through from visit to…
Excellent service through from visit to showroom in Walsall, communication after ordering and delivery process.
8 mars 2026
Réponse de Bensons For Beds - Wednesbury606
Thank you so much for your lovely feedback! We're delighted to hear you received excellent service throughout your visit to our Walsall showroom, as well as clear communication and a smooth delivery process. – Megan at Customer Care
Poor Service / Missold / Poor Customer Service
If I could give this company 0 it would have been given. Ordered a bed from here and was missold the product by a colleague in the wednesbury store (Jordan) which was even discounted due to this huge error
On our order. Then waited until delivery date to inform us to measure the house space. To realise we had also not been notified of specific beds for our home space to avoid delivery day disappointment
Completely unacceptable service and staff have no empathy what so ever.
To make matters worse they then said it’s was 10% charge still due to their failure and possible excess charges due to their vague information on measuring.
Do not order from here as their own delivery drivers have confirmed this issue happens frequently and is so disappointing given then do little to do nothing to support you through the experience. No apology have been given or compensation.
This is still unresolved and even the delivery failure team (Wendy) was unapologetic and tried to blame us for not measuring when we did ! It’s that we were misled and not advised in store.
To rely on a silly link at the bottom of an email to measure is silly as your beds clearly do not adapt to homes. If we knew this we would not have wasted time measuring or ordering in the first place.
I will be making many aware of this because for first time buyers the treatment has been nothing short of disgusting.
27 février 2026
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
Hello Kaiya,
We appreciate you bringing this to our attention. We are sorry to hear about the issues you experienced with the bed order, the miscommunication, and the delivery process. We'll investigate these points to improve our service and prevent similar situations in the future. Thank you for your feedback,
Megan at Customer Care
Great place to buy a bed
Great place to buy a bed
Staff were very friendly and helpful.
Would definitely recommend to buy a bed.
4 février 2026
Réponse de Bensons For Beds - Wednesbury606
We're so glad to hear you had a great experience buying a bed and found our staff friendly and helpful. Thank you for recommending us,
Megan at Customer Care
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