Bensons For Beds - Wigan21 Avis 

We got he mattress on the 15th May 2025.and it was a problem right from the start. It is huge and so heavy we really struggle to move it. It made the bed so high my wife had difficulty getting onto to it. When we raised this issue we were told they wanted 10% of the value (£598.99) and another £50 on top. we decided to try and soldier on. But despite being on a few months old this bed sags so badly it looks more like 10yrs old. All the initial firmness has gone and it now not comfortable at all. Bensons made no effort to deviate from their policy of a replacement costing another £100 on top of any replacement mattress cost. We are both pensioners and I'm classed as disabled but now we have had enough. We will have to get another mattress BUT NEVER AGAIN FROM BENSONS. I wouldn't recommend their products to a doss house.

We called in to Bensons for Beds as we have purchased good quality beds and mattresses from them over a number of years. Carol greeted us when we entered the shop, we told her what we were looking for and she showed us a range of beds that were suitable to the specifications that we had given her. She strongly recommended the Tempur Pro Supercool mattress as the one that closely matched our specifications and explained in detail about the features of the mattress and also demonstrated the removable mattress cover for washing. After trying out various mattresses we decided on the mattress recommended by Carol as it was the best amongst the ones that we tried.

The rest of the order process was very easy, she walked us through the invoice and explained the process of bed delivery, property details to determine access and also for the location of the bed, assembly, removal and recycling of the existing bed etc. and gave us her contact details for any further queries that we might have.

It was a very pleasant experience dealing with Carol, we came away feeling very happy with our purchase. This kind of purchase happens only once in a decade or so, thank you Carol for making our purchase experience so enjoyable!

very friendly staff, top notch service all -round walked round with us and helped us pick are perfect bed and mattress.
the staff at the wigan branch are excellent.

Carol was very helpful in helping us pick the best deal for a bed for our new home

Carol and debbie were excellent, very polite ,helpfull, and friendly, no troulble at all showing me round everything, credit to both of them , they should be on more money

New bed delivered taken old one an assembled too!👍👍💯💯

I knew what I wanted as had looked around during a previous boat. Sales assistant came straight over to me

Very helpful and pleasant staff. Good value for money

Debbie was excellent. No hard sell and complete pressure free, allowing us to choose what we wanted.

Good advice, in regards to the extras and help with the delivery

The whole process was easy.
Very helpful lady called Debbie looked after us. Helping check level of firmness, showing mattresses within our price range.

Excellent customer service from the lady who guided me and my partner, from what style of bed we wanted, right through to the payment in full.
Wigan robin park branch, great effort!!!

Carol was extremely helpful and friendly took her time to ensure we got what we wanted

We felt that Carol and Ian were both very good sales people made us both at ease and the service was excellent

The advice and help we received from Ian was very useful. He had time to help us at the Wigan store.

Really bad service! Ordered in December and still no beds. The date was moved 5 times! was told they where in a shipping container in Malaysia (brilliant) we turned to the store where we bought them from for help. They said they would look for alternatives that could be delivered asap promised callbacks, they never called back it was always us chasing. Overall terrible service from both customer service and the store at Wigan.

Absolutely terrible service

I ordered 2 beds and mattresses on December the 27th and still have not received them. We are now on our 5th delay message and I called wigan store with the hope to trust that they would help me and 2 weeks on I still don’t have any help in getting this sorted. No one returned my calls when promised and sounded like they were just glad to see the back of me when I cancelled! I am beyond disappointed and bensons have lost a lot of money from me as I was looking for all new bedroom furniture once the beds were in! Terrible service

The staff was great no pushy sales I hate it when people follow you round trying to get a sale .we was allowed to look freely then when we asked for advice the staff was brilliant. Debbie was really helpful and knowledgeable