Bestway Store UK Avis 

Replying to Bestway, we did contact you on the 15th July ‘26 even though our pool, pump and filter are still under warranty, (we only bought the pool on the 25th May ‘26) Bestway refused to rectify our situation! Leaving our 10 year old daughter with no pool to play in. Bestway are ok until you get a problem then they won’t help.

Thank you. :-)

Ordered my first paddle board it had everything I needed very good service from start to finish delivery excellent.

This is a really great product, super swimming pool, very cleverly designed and has been admired by all who swim in it. It was delivered carefully and promptly.

HOWEVER only four stars as the instructions are terrible, not only for pool erection but also for putting the filter system pump and pipes together. We had to make several attempts and only managed thanks to various people uploading their own instructions on you tube.
It is reasonably simple to erect but certainly not as simple as shown in your video!! One needs four strong people to do it, not a fingernail painted female and one man!!
Also the pump electric lead is far too short, in order for it to safely reach a power point it needs to be far longer. I have had to dig a trench in the ground in order to insert armoured cable safely underground from an outbuilding across the lawn to the pool pump. I feel you should make sure prospective buyers understand exactly what they need to do when purchasing an all weather pool!!

As I say, it is the most fabulous pool with all who have seen and swum in it, being incredibly impressed and many others I know now wanting to acquire one. We are so enjoying it and it’s easy to maintain.

PLEASE issue proper instructions for both pool erection AND piecing together the different types of filter system.
PLEASE extend the electric lead from pump and ensure buyers realise how to install safely and properly.

Used our pool twice and already has a puncture which we cannot locate so will have to be taken to the tip. We used it very carefully so this is disappointing. Impossible to locate the puncture. What a waste of money and resources.

Great little pool grandkids have had hours of fun

Easy to navigate website, good prices, high quality items with speedy delivery. Highly recommend!

Awful company to deal with. I ordered a pool costing around £3,000, and when it arrived, it wasn’t even properly secured to the pallet. The pool weighs approximately 300kg, yet they sent a one-man delivery. It fell off the pallet during delivery and was damaged. We also have photographic/video evidence of the delivery driver dropping it, so there is no dispute as to how at least some of the damage occurred.

When I opened the packaging to start setting it up, I took out two of the legs and immediately noticed they were scratched and looked as though they had already been used. On top of that, the metal pool itself had been damaged during delivery.

I contacted the company to arrange a return, but the customer service has been horrendous. They regularly take days to respond. Eventually, they arranged a collection date and told me someone would be in touch to confirm it. Nobody contacted me and nobody turned up.

Thankfully, because of the value of the purchase, I paid by credit card specifically for the additional protection. After getting nowhere with the company, I had no option but to raise a chargeback through my credit card provider.

The pool is still sitting at my property waiting for them to collect it.

For a product costing around £3,000, the way it was delivered, the condition it arrived in and the complete lack of effective customer service afterwards have been completely unacceptable.

No problems from purchase to delivery. Ideal for not only inflating the childrens paddling pool but many other things as well. Excellent price.

So far always happy with our purchases

The airbed I ordered weeks when I turn over in bed I’m not happy with it at all

I seen an offer online, but the code didn't work on checkout. I rang customer services who assured me that I should place the order and that they would refund the difference. They also emailed me to say the same thing, order the item and they would refund the difference . I ordered the item, and suddenly I didn't get a response, after chasing over the next few days, I finally had a response, the offer had expired, and they wouldn't be refunding me the difference. I could have had the same item a cheaper price elsewhere, but the offer would have made it slightly cheaper. Due to the reassurance that I would have the difference refunded, I purchased direct with them. Extremely disappointed, and now out of pocket, even though I was reassured on the phone and via email. Do not trust this company, they do not stick by their word, and will scam you out of your money.

Pool leaks. We have got in contact with the company about it and they haven’t helped at all. Just ignored us.

I would have given a 5, but the Delivery Service was a little bit over the place,considering I paid for express delivery,When the items I ordered did arrive, everything was exactly what I wanted,no problem with Bestway store, so well done.

Quick delivery, very good product, only thing is I seen a colour changing fountain that I thought was coming with the product but never, I’ve looked on Bestway site to try and purchase, it afterwards and can’t find it anywhere.

Am have trouble with filter & heater. These have happened since I tried to install heater pump. A pal of mine that does big pools on IOw installed water pump that came with a above ground package including circularly.
10 ft above ground pool. I then ordered a heat pump from you. Installed properly by same above. Hes obviously followed instructions been doing pools, for years, big ones not my little pool. Am awaiting a delivery of new filters from Amazon. Through you. As when I rang you I was told out of stock, I no it's been exceptional weather. But I am a bit peed off. Only had pool + filter pump for about 2 months. Then I ordered a heat pump through you, & it's never worked.i need this for therapy for my back & arthritis. I have done what I can ie vent, circularly pump etc. I know somet8itcan definitely be filter. But am still awaiting delivery from Amazon. They use Arvi rubbish. Am in pain & blomin fed-up. Regards. L. Keens Ryde IOW UK

Very poor customer service, delivery arrived damaged, no action has been taken as of yet.

Did not receive the item I ordered as it was lost in transit, the staff however were very helpful and quick to respond with possible solutions.