Better2Know Avis 717

Timely - received results with the exact timeframe given. I required a quick turnaround and had not used the company before. Would highly recommend based on this experience. The tests were easy to use too

Swabs taken nearly 1 month ago. I was told 2-10 working days for processing. 19 working days later and several prior requests for an update which they could not provide, I request a refund. Suddenly they have my results! I am continuing to press for a refund as I have had to seek additional testing in the interim.

Zero stars. Do not trust this company at ALL!!!! Go to your doctor, clinic, public health, ER, or local testing services if you are concerned.
! DO NOT TRUST! ITS A SCAM!. I REPEAT DO NOT TRUST!
I used this testing out of extreme fear and wanted results quickly. I thought I was exposed to a disease through my healthcare job and initially thought my client had HIV. Turns out my patient didn’t have HIV, meaning, I’ve never ever been exposed to HIV and they gave me a positive result?. Have only been with one partner all my life with no history of any sexually transmitted diseases from my partner and I. Cost way too much money and feeds off of fears! Please avoid at all cost! AVOID!!!! WARNING!!

Update: Better2know wrongfully diagnosed me with a false positive most likely to get me paying for more services. After being properly tested with a healthcare provider I am 100% negative three months following the testing with better2know. In the terms and conditions they claim it’s on the individual to be responsible and maintain accuracy of the test (so what am I suppose to take my own blood or something >:/ ??) and claim they are not 100% accurate. At least with a proper licensed/ government accredited healthcare provider you will get accurate results, this business is a sham.

Very helpful staff and very fast results.

Absolutely avoid this company. This type of blood test is not accurate. They returned twice saying the sample wasn’t good enough and then want to charge me extra for more samples. A complete scam. Don’t waste your money.

Avoid. I am writing this one month after paying almost £300 for two tests, supposedly done quickly. I have been given wrong information, no information, partial information. this is to protect my partner who has a low immunity and avoid her getting cancer, (i.e. life protection issue) which better2know are fully aware of, but they still mess it all around. one month later i am having conversations where they admit to having forgotten to send out the right sample kits. i have offerred to just go and get it sorted out properly, at one of their clinic, but they say they won't transfer the payment i have made despite their mess ups eg forgetting to send tests.

It is like a fraud and blackmailing company! Do not trust them at all! I am following up but I doubt their certificate is real!

From booking the test to receiving the results I cannot fault a thing. I have had a couple of queries and Louise from customer services has been very responsive. Thanks all

Excellent service from Louise Wright. Prompt responses and delivery extremely quick. Great value for money as well.

The customer service was amazing great fast service

In Ireland, SH:24 offers a faster service. Complete waste of time paying over the odds (or even at all) for a test that takes longer than one that is freely available and more efficient. Avoid avoid avoid!

I ordered the "Peace of Mind" STI test and was set up quickly with a local lab. One month after testing and still no results or refund despite contacting and discussion the situation with their customer service. At this point I could have had 3-4 new tests with results. Beginning to believe that I will neither see my results nor my money. Trash service - look elsewhere.

Fantastic service, Louise was extremely responsive and helpful. I needed my test for fertility preservation treatment and Louise answered all of my queries, and went above and beyond to get my results to me.

I would strongly recommend avoiding better2know for various reasons.

Firstly, there was a considerable delay in receiving my results, which I completely understand is necessary for accuracy. However, the lack of communication about the progress created significant anxiety, where I had to call/email to chase and question where my results were. When you do end up speaking to someone, they lack knowledge and are very rude over the phone.

For instance, when I finally received my results, I was simply told, "We don't know, consult your GP." This left me questioning the value of the service and the substantial cost involved. They seemed to offer minimal guidance and charged a significant fee for multiple "I don't know" responses.

To make matters worse, when I finally received my results, they were inaccurate. They stated that I was positive when I wasn't. Their explanation was, "Sorry, there was a misinterpretation of the results." Such errors are unacceptable for the price you pay for the service, and regardless this can lead to significant stress and anxiety.

The subpar quality of customer service, delayed responses, and the recurring lack of knowledge among their staff do not justify the high price they charge. I strongly advise against using this service.

I did bring these concerns to the customer service team's attention before posting this review, hoping to get compensation on the service I received. While they acknowledged the issues and offered apologies, they failed to take any accountability for the problems.

Despite a potentially longer wait for the NHS, I would steer clear of using the Better2know service. Despite their claim of being quick, their knowledge in handling such sensitive matters is severely lacking.

Cancelled my appointment but spoke with customer service agent who told me this was fine and I could get a refund. Now they are telling me I am not entitled to a refund even though I would not have cancelled if I was not entitled to a refund. Out of pocket €385 which is just devastating when the pharmacy didn't even incur any expenses (I spoke with them and they filled the slot I missed)

Better2know do performed an amazing testing service when I needed it. And Louise Wright always respond my question quickly. I really appreciate.

I was helped through the process all the way, finding friendly and helpful people who explained everything I needed to know :-)

Great customer service. Speedy results.

Elizabeth was just not an agent to take booking info but kind and caring also. She took interest to listern to my concerns and advised me accordingly. She answered all my question and went out of her way to encourage me with the stress and anxiety that i was experiencing.
Elizabeth, you simply awesome and I would recomend you to anyone needing support if i could. You really cared about me and my well being. God bless you...
B2K should have more people like Elizabeth. I cant thank you enough for your service, you went above and beyond for me.

Their website says they do a 10min rapid test. The site says £145. You have to phone up if you want it that day. They make you pay over the phone, then after they take the money say it is non-refundable and not a rapid test but you'll get results by 9am the next day guaranteed. Also if you want a rapid test it is £185 but this isn't mentioned on the website. You go to the clinic and they do a different test to the one you clicked on the website and asked for and they tell you it will take over 5 working days for results. The test is different to the one you ordered,they have your name and date of birth wrong and you have the test and have to discuss very personal details in the same room as other patients.

You phone up and they say they can't help, you have to email Louise Wright. You do. You speak to the manager the next day who says their website is not misleading and they don't know why someone would promise results by 9am the next day and you can't get a full refund due to admin fees. They say they don't record their calls due to privacy so 'you don't have any evidence to back up your claim that the worker said this' so there is nothing you can do about it. They are completely unsympathetic and unwilling to help. You don't get email Confirmation or anything. They say they can't tell you how much of a refund you might get and pressure you to just accept the the test results will be a week later. For £145. They say the blood rapid test is actually £195 even though it is not quoted as that price on their website and try and make you pay an extra £50 to get it. It also doesn't actually test if you have the condition, just if you have symptoms of it, which is not stated. When you say the website didn't show any of these prices and how it was misleading and you offer to send screenshots they refuse to look at them and just say they know how the website works.

You phone later to get a refund but the manager isn't there and no one else can help. You raise complaints but the agents never raise them, just say they will. You phone each day and email and say you are disabled. Each time it has to be the manager you have to talk to and she is busy. Eventually you get a response to your email saying they are sorry you feel misled, but you weren't and there will be no refund or help and it will not be possible to challenge or escalate this. You reply quoting their terms and conditions where it says you could get a refund and they are meant to have emailed you etc. You get a reply saying they can send it to managers.

Eventually they agree to a refund but no compensation, no apology or awareness that they need to fix this so it doesn't happen to anyone else. They are not transparent, no complaints policy or accountability. They are essentially scamming you by misleading you and hav no way of being held accountable. They are also trying hard to take this review down by claiming it is not based on a real experience despite knowing it is and I've provided proof of that. So watch out, you may find them trying to take negative reviews down.