Better2Know Avis 717

I spoke to Jamie.he was great always ready to help. I had stressed so much about a possible diagnosis and he was so caring and supportive. He actually cared which is more than I can say for any of the NHS staff I had to deal with. Really just an awesome guy that help me deal with my stress and anxiousness!!! Thank you Jamie

I spoke to Thembi who was very pleasant to speak with. I was happy with how knowledgeable she was as she answered all the questions that I had.

I'm writing again as my review was "banned" and I noticed other people reporting the same. If you notice the most recent reviews that they didn't get the chance to remove yet, aren't great.

Test is advertised as 1-2 days, after reaching out I was advised 3-5 working days. 13 days later, my test never arrived and the person that was there "to answer all my questions" stopped replying once I asked for a refund. Meanwhile I have already received and done the test with another provider.
They literally just took my money and it was a massive headache to get it back.

I do not recommend using this company.

Excellent service received from agent. I would definitely recommend this company if you are not sure what to book. It’s quick, easy and the agent I spoke with made me feel comfortable and confident in what I’m booking. Many thanks Paul Summers.

Louise made a huge difference overall, providing timely responses and relevant information when available, raising the bar in customer service. Kudos to you!

For the test itself, being an early detection test I would expect faster turnaround times.

I have just used this service for a screening test and was extremely happy with the service that I received.
The testing process was easy, the results quick, and queries answered quickly.

Spoke to a woman can't remember her name but I think she was a manager but her knowledge was extensive and so confident I had confidence in her.

OMGwhat a relief to be treated with understanding and kindness, thankfully all negative.

Happy days

I had never used a service like this before but after suffering with symptoms for longer than I can remember and getting no where waiting for GP referrals, I was recommended Better2know by a friend. I found the booking fairly easy and my results came back within a few days of posting my sample to them.

Thank you.

I had such a good experience with this company. Needed to get myself and my girlfriend tested but wasn’t sure which tests would be best for me to purchase so I rang and spoke to a lovely gentleman called Dalen who had a lengthy chat with me about all my symptoms and advised me which was best for me. He was very patient and courteous and I can’t speak highly enough of him. I have worked in a contact centre for over 5 years myself and he is the perfect example of what a phone agent should be and how they should do their job, a real credit to the company. He also advised me then to ring back the following day to discuss my girlfriend’s symptoms with another lady called Margaret who was equally as lovely and helpful and I couldn’t speak highly enough of her either. Two absolute lovely people who made this negative experience that but easier to deal with. Very informative. Ordered the home testing kits they advised anyway so hopefully they arrive and it all goes smooth.

Thanks
Andrew

Such a quick response on the test just before I had to catch a flight

Thanks for the travel cert. All plans went perfect.

Good advice and made me feel safe when I visited the clinic. Would recommend this service

Thank you, professional service, very helpful

I was traveling abroad and needed to get some consultation in order to see if I really need a test to be done. I spoke with Eniel from Malaga on the Spanish team and he was very helpful in getting me all the information I needed. It gave me a piece of mind when I spoke to him. Great team and I highly recommend it.

La atención por parte de Manuel ha sido excelente. Muy atento y amable y con mucha empatía. Totalmente recomendable.

From start to finish: very professional, fast, and the whole process was easy!

Awful, they are a SCAM. Refused to refund me 175 euro after they were unable to provide me with a response to the swab due to "the samples not reaching the laboratory in good conditions". Do not ever give them any of your money as you won't get it back even if they are unable to provide with the service due to them being completely incompetent. ROBBERS

I needed to get tested however, I did not have the courage to go to an STI clinic. Luckily, there is an option for Everywhere service. The nurse who dealt with my case was Laura she took my samples and kept me calm throughout the process. I am highly appreciative of the support and care Laura has given me throughout. When a few of my blood samples could not be tested (I have no visible veins) Margaret was quick to arrange an instant test at no extra costs. I am very impressed with customer service and cannot thank Laura and Margaret enough. I would definitely recommend to anyone who wants to get tested but does not want to visit a clinic.

My experience of Better2know cannot ve classed less that excellent from my initial interaction until receiving my results. At all stages I was guided by friendly and informed staff. All my concerns were addressed within minutes. Very supportive and professional. If you ever need to have STI testing done I would definitely recommend them everytime