BHW Solicitors Avis 

The firm was instructed to register a restriction on a residential property urgently three months ago. But over two months later, it was still pending. We had to move our instruction to another firm to avoid further detrimental delay. BHW failed to send back all the documents causing us further inconvenience, stress and detriment.
Don't touch the firm even with a 10 meter barge pole.

I foolishly used BHW on recommendation of estate agent. They could not answer the simplest of questions - for example whose ID they needed when I was selling with a Power of Attorney. They insisted on me posting original documents (when certified copies should suffice). And when they could no longer act, because they don’t have a probate department, and they couldn’t answer questions about who their client now was, they charged me outrageously high abortive costs, and hounded me for payment whilst I was trying to arrange my father’s funeral. I really thought this sort of High Street Hideousness had stopped. The type of firm which gives the profession a bad name.

I recently used them for conveyancing and when the market took a downturn we ceased looking to sell. They tried to charge abortive costs and when challenged and threatened with the Ombudsman refunded monies paid. I invoked their complaints procedure, which was handled by a Partner who did not listen to the complaint and kept repeatedly referring to their abortive costs policy (a bit "Computer says no"). Their complaints procedure is flawed as once the Partner has made their decision and this has been rejected they can then review their own decision! Interestingly, at no point did anyone pick the phone up to speak to me to discuss why I was unhappy with their services - this speaks volumes. Next stop is the Ombudsman