Big O Tires Avis 

I went to Big O tires on 09/18/2021 to buy 4 new tires for my 1999 jeep Cherokee 4x4 6cil 4.0. 235/75R15 part # BGO14464. Front desk guy that was helping me came up to inform me that "I needed new shocks on the Rear and front of vehicle" that was determined by the test drive taken after tires were on. I agreed to the front shocks but NOT the rear shocks because I had already replaced them just only a few months prior. The jeep was finally done after a little over 2hrs. The total came to $1066.69.
They charged me for of course tires + LAB SHSHL (1) rear shock absorber {When I told them I had rear shocks already replaced} this was for one $126.58/ + MON32252 ,MNRO MTC PLUS SHCK(2) $124.95 =$249.90. the millage read 226,422 today the millage is 229922 The reason I am writing this review is because I had to replace the both Front shocks on this jeep because they were not doing what shocks are supposed to do. Yes Only 3 (three) thousand miles were put on this vehicle and 2 yrs passed but shocks are should last for more than that. I had to purchase another set of shocks and have them put on. I am very very disappointed with Big O tires. I realize time has passed, however, MY INVOICE READS[ minimum mileage warranty 3Y60 ] when I drive over the speed humps in my place It sounds and feels like I am hitting a concrete wall no kidding. I will not go to BIG O TIRES ever again and I will also let others know how I was taken by this company that allows people to operate like this. Could it be because..........You draw your own conclusion.

Big o in show low no longer has a diesel mechanic, so go at your own risk. After sitting for 45 minutes I was called up thinking my truck was ready and I found out they never did anything. Again show low Big o no longer has a diesel mechanic go at your own risk and the risk of your very expensive diesel.

I'm pretty disappointed to say the least. I understand these are busy companies but that's more the reason the get each order correct and to oblige a warranty when problems are faced

I originally asked to get 2 tired replaced...whn I check back I see they replaced all 4 tires for a small SUV "2002 lexus rx 350". In all my past experiences buying tires for th8s car they have never been over 80$ for a new tire... but some how I wound up paying close to 700$ for this full set that wasn't asked for.

After the tires were replaced my front passenger wheel is continually losing air. I worked with Logan last time...he says he can't see anything wrong so he won't replace it over warranty...clearly something is wrong if I need to keep a quarter stash in my car now for weekly air pumps. This was at the happy valley location...nothing but bad experiences.
Well waiting in the room I had to deal with other employees coming to the front complaining about "the customers lying" and creating problems...I'm no buisness expert but it seems more professional to keep the work drama in the back.
Logan always seems to have some underlying attitude and an ego that shows he values nobody but except for his take on things.
Clearly my tire needs to be replaced. But I now need to follow up at a time when I can work with someone who does know what he's doing...
I'm not saying Logan is unexperienced, I'm sure he's don't his for years...I'm saying he needs to take a step back and realize his position and that he chose to work there. Nothing personal.
When there's a need for a problem to be solved, especially under warranty it should be addressed immediately. And not disgarded off a "glance" .This now comes down to my safety on the road.
Driving with low air can be very dangerous and can result in a blow out or a fatal crash.

B,,, this place is by far the best tire shop in the business. Super great deals and the the staff is great , Mr. B is the guy that helped us out on our purchase for my tires . He's great and super friendly thank you so much B , Gerry and manuir, Jonny also we're great guys , , , ,

Extremely poor service can't keep appointment unable to do a simple oil change with tire rotation, very bad attitude

Store 4210 , on 75th and encanto all of the staff were super friendly and informative about my car . I would recommend this location for anyone who need the help from professionals. I had Braulio help me out and he was absolutely amazing with the way he explained thing about my car . Thanks again to B ,Garry , and Muneir

They suck. Bait and switch. Quoted price and changes after started working on it and pulled nail out of tire. Claimed they didn’t have tire they initially quoted and I signed off. Livermore big o tire.

Made an appointment for Saturday morning on Thursday, my car sat there until 3:00 and they called and said the rims I had brought them didn’t fit. I took everything home to find out that they did fit. Brought everything back down there and was told to come back in a week and they would look at it. Went else where. If I would have lichen to them I would have sent back rims at a substantial shipping cost and had to find other rims good thing I checked for myself

Went there for an oil change. 1/24/23 Under new management. They enter incorrect miles reporting to carfax on previous visit they entered 54,000. Only had 24,000 miles manager asked me if I drove my car backwards? Big O tells me we need new brake pads and rotors and car only has just over 25,000 estimate cost $1200.00 They just lost a long time customer. Big O lacks integrity. An hour wait for oil change. my previous oil change was $64.15 and today they charged $105.82 and they put a fake signature on the receipt. Never again. very bad management. The State if NV should investigate this fraudulent company and take immediate action to protect consumers.Richard Langer is a scam artist at 3625 S Fort Apache Rd, Las Vegas, NV 89147

My experience at Big O Tires, Timberline, Fort Collins CO has always been excellent. There is so much competition in this town that if they aren't excellent and outstanding and professional you just go to the competition! This shop has been GREAT. Mainly my visits are air check (after all new tires, which are great by the way) and the tech's are prompt and Very courteous. Often it is James Wilson who is at the counter and he, like the others, is very well mannered and an excellent tech too.

Just go to Sam's Club for your tires. If you MUST buy from them, then buy the absolute cheapest and lowest tread life guarantee tires, because the higher priced ones are exactly the same compound. Bought the 60K mile tires, and they did not even last to 30K, if you try file a claim on the warranty, they will do every possible technical denial they can to get out of it. Never Again.

I was to get a sale for tires buy 2 get 2 free. They charge me 352 for the tires another 535 for installation, warranties and taxes, for a total of $878 I decided to go with some who charge less for installation

Murfreesboro TN store. Repeat customer. Been here since 8am for simple basic oil change. They told me at 9 that I had "major oil leak" from o ring and oil pan gasket. Went from $55 oil change to $300+. It's now 11 and still no word. ..I'm in waiting room dying of hunger and thirst.

Had a tire that needed replacing under the Big O Replacement warranty for road hazards i purchased with the tires. After replacement they told me there was a $21 dollar fee for changing the tire and about $24 for the warranty for the new tire. First they did not notify me or explain the charges before replacement. Second their competitor Discount Tire only charges for the new warranty for tires they put on. i could have picked up the tire and paid less to have it changed at another tire place for less if that was the case,

I went to get an oil change and Nick was great he did everything right I was able to watch him and he explained everything as he was doing the job. Excellent service, I will definitely go back and ask specifically for Nick Hodges at Altoona store..He even checked me out up front.

Rude horrific reception person (gumpy old man) that really need a tuneup on his brain, as pizzing customer away is not a smart practice. For a simple tire change over, paying $37ea for the job is ok with me but he chooses to pizzz me off with an low level story trying to lecture peopel tires not being bought via their shop and zhits like that,t just BS... just get it done you Stupid! better than paying standard hourly wage to your colleague doing nothing (where as other places can get it done @ $25 without saying a word). Services like this nowaday deserve failure at the end (deem for closure, no wonder they have to move location). I will not go to this shop for any servicing nor would i recommand to anyone, infact I will warn people not to go there if not needed to.

Had to purchase 4 new tires on vacation in Missouri. They kept my tire key. I wrote them, and the corporate office. Was told the tire key would be mailed to me. As of 9/16/22 no tire key and this happened the end of July. WHERE IS MY TIRE KEY?

I live in Las Vegas, NV and went to get a flat changed since it was under warranty with them. They let me know a few other issues were apparent, namely my brake fluid needed to be flushed and two additional tires were “ticking time bombs” (I got the whole set 2 months prior, they did not cover labor costs or renew the warranty for free). I agreed and got the brake fluid flushed, the oil changed, and 3 of my 4 tires swapped. They gave it back to me with the ABS, Brake, and Stability Control lights on. When I brought it back to them, they told me the brakes were fine and they just needed to reprogram the lights on the dash, but they didn’t have the tool. I went to the location they specified would have the tool, and they didn’t have the tool. They called around to nearby locations and none of them had the tool. They sent me to O’Reilly’s to get the tool to pull the codes and didn’t know how to fix it when I brought the codes back. They never fixed it, told us they were going to hope a 24 hour cycle fixed it, and they told us to come back tomorrow. They also specified that my ABS was not working now. I’ve gone back every day for 3 days now. When I asked them if they would fix it if it turns out there was an issue with the ABS now, they said they couldn’t tell me for sure. I will never come back after this issue is fixed, if they ever actually fix it.

BigOTires almost cost me my life. After had work done on my car the left wheel collapsed due to missing bolt in left front strut. Brought to new mechanic to get it rechecked for safety reasons, mechanic found that due to the initial damage the ball joint has come loose. I have now been in danger for my life 2 times.

BigOTires is unwilling to make things right unless I use their service department. They’ve now have put in danger twice the last place I’ll have my car fixed!

I wish I could post pictures, they tell the full story.

Beware!

DO NOT TRUST BIG O LOCATION AT POTOMAC AND ARAPAHOE.

Went to put an engine in and was discussing with technician who was my point person. Was told 1500 and that it was cleared with Joe (manager?). Joe then turns around & says almost $2500.

Manager was obnoxious about it. franchisee to paraphrase said Too bad we aren't doing anything.

Now need to start over looking for install shop & transport vehicle, engine, & parts elsewhere (at my expense of course) & I am sure additional delays for timing.