Big Sandy Superstore Avis 

I bought a sectional at the Big Sandy Store in Parkersburg, WV.
The sales representative Waynette Main was super nice, very professional, helpful and more importantly to me not pushy. I was given time to look and then when I had questions she was there to help and knew the answers and was honest.
I would definitely seek her out if I needed another item from them.
The delivery process was organized, and I felt up to date the whole way through.
The delivery guys were polite and were very cautious with my couch and the items in my house.
Thank you to Big Sandy for a great experience. And so far, I love my couch!
Thank you,
Marsha and Brad Croasmun

Wonderful store to shop and sales are very knowable of the products they sale. But Customer Service lacks communication with product manufacturers. I purchased a sectional for the living room, and it was delivered without one of the five seat cushions. Customer service placed an order with the manufacturer that same day and said I should hear back that afternoon or the next day. Three days later I called Customer Service, and they hadn't heard anything yet. Fourth day I go to the store and Customer Service says same thing. I ask them to contact the manufacturer and they send an email. A good Customer Service rep would have phoned and spoke directly with them. I asked if I could take a cushion from their show floor, and they refused. Poor customer service kills my desire to shop here anymore.

If I could give neg stars I would! Bought an upright freezer it worked for 2 1/2 weeks then called and they said they had to send out technician. Technician told me not to put anything in it even after he fixes it cause it will go bad again. So now I have a broken freezer waiting for parts. Their return policy is 3 days wth it takes 24 hrs til you can set anything in it.

I am a customer who recently purchased a new living room set of furniture from the Dublin store. The product initially delivered was damaged (torn fabric) and was scheduled for removal and replacement after a text and email battle with someone named Jenny in the delivery department who accusing my wife of lying about what she said to the deliver contractor. The replacement piece was also delivered damaged (legs were broken) but not identified for approximately a week and a half.

I have called twice over the last 2 weeks and was promised both times that I would receive a call back from a manager. Neither of my calls were returned.
This is poor customer service and even worse product representation.

When I called for a third time, I did eventually speak with the Furniture Manager. I asked for the damaged section to be replaced but the Furniture Manager is not empowered to make that decision at his level and insisted that the only option was to have someone come and repair the damaged piece and left me with no other choice than to contact the corporate office.

The Furniture Manager was instructed to tell me that they would charge my a 30% restocking charge (to to retrieve the broken furniture) if I chose to return it. That is very much in contrast to what my credit card representative explained to me.

The simple and right thing to do is replace the broken piece of furniture that they delivered to my home. We like the furniture very much we simply want what we paid for. If I Big Sandy sold you something represented as new but delivered a broken product that needed to be repaired I believe most people would feel cheated. I don't think that is the what the leadership intended to be associated with their brand.

DONT SHOP AT BIG SANDYS IN HUBER HEIGHTS OHIO. Did a special meaning it had to be made at Ashley’s furniture once it was ordered. Not available otherwise ordered a chocolate leather sectional waited 8weeks to receive it! Got rid of current furniture rented a truck. Furniture was delivered it was half white half chocolate sectional! Had the delivery guys take it back go to store they tell me oh mistakes happen how do you mess up and put in for two different colors for a sectional! Then they say we can reorder it and it will take another 8 weeks! Did not apologize did not offer a discount! Told me I could go ahead and complain to corporate see if they will offer me a discount! Corporate said sorry you will have to to reorder and we can’t give you a discount that’s up to the store! I canceled the order and now have to wait 10 days for a check refund never again ! They are rude disrespectful and have no sense! DONT ORDER FROM HERE!!!!!!!!!!!!

We bought our furniture in the second week of July at Big Sandy’s Huber Heights Ohio.
Two pillows had to be ordered cause the ones on our swivel rocker wasn’t in stock at the store or warehouse.
We are still getting emails from the Lady that sold us our furniture and her email says (Hi y'all... Rebecca here.. just wanted to update on the Pillows... still waiting for them to come in stock. As soon as I get word.. I'll let you know.)
That was 08/19/22

They incorrectly hooked my stove up without grounding it, causing all the appliances to shock us when we touched them. This could of caused a fire or serious injury. I would never buy from this store again.

I love my mattress. I got a Tempurpedic Lux Breeze and its the best mattress ever!!!

I bought a sofa from Big Sandy with a damage insurance coverage--costing me $250. When I discovered that a magic marker stain was there, I took the cushion to the store I bought it at. I was provided a phone number to remove the stain. The first person I talked with told me it was not covered and that the store personnel did not understand what their department does. He was also quite rude. DONT EVER INVEST IN THEIR DAMAGE POLICY. IT IS A RIP-OFF.

Installation and customer service is a joke! Our dishwasher was not draining properly and come to find out, their installation crew just jammed the hoses up against the wall and the drain hose broke. We were able to run a few cycles but standing water was left. I had cleaned out what I could and we have not used it since. So we called and reported this about five times and sent them photos of the problem…no call back the first time, they sent a Samsung rep out the second time (wrong person), third time, sent another Samsung rep out (wrong person again), fourth time…fifth time sent a crew here that clearly stated, “I don’t know why we are here”. They came in and took a look at the dishwasher and while doing so, had the dishwasher was leaking water all over because they had it tipped. I said put the dishwasher in a lever position so it doesn’t soak my floor. SMH! Well, with water everywhere, I said, enough of this. They said they were not taking apart my dishwasher to replace the hose and that I would need a new dishwasher. How did we get to this point!!! If they would have listened to our initial problem, we wouldn’t be six months down the road without a dishwasher.
Also, when they installed our microwave, they had the fan blowing in the wrong direction and ventilation was not working as it should. They mounted the bracket to drywall (luckily we had our cabinets replaced and cabinet guy showed me the problem). It’s a miracle it did not fall!
So disappointed with BIg Sandy and their poor service, and (from my experience) incompetent staff (not saying all but those in my experience).

Great talk but poor quality furniture purchased a table and 6 chairs was soppose to be a maple table made by amish very very durable almost undestructable sopposly only had it about 2 weeks and already see paint peeling off chairs and these werid little sink holes started appearing called they said a tech had to come out waited almost 2 weeks for a tech to come out he said they will get ahold of me the same day to discuss the issue and nothing getting really tired of seeing a 3000 dollar table that wasn't even worth 100 should have just shopped off Facebook marketplace and got a used one it would of proablly been better quality

Ordered an appliance and it told me shipping was $20. Accepted shipping. They cancelled the order and told me they didn't have the item AND that I was outside of their area... This wasn't local delivery .. this was literally, on their site, home delivery anywhere. If you want to be a national e-commerce company, ship everywhere and have a website that has better code than the 3 year old developers you have with one shipping option.

You can bet I went to the site and the appliance is still up! All boils down to them picking the sales they want to make and knowing they would loose too much money. OK to do this for price errors, not OK to do this for normal business.

If I could give them a zero I would… DEFINITELY WOULD NOT RECOMMEND PURCHASING FROM THIS BUSINESS. I attempted to give them the benefit of doubt, but that’s a negative. Purchased a house full of items with warranties because the sales person at the time was very patient and explained everything clear. Issue one - reached out to big sandy about an issue with my dryer I purchased a warranty for and no one answered the phone and was forced to drive to the store to put in thr request. Was told that someone would contact me to schedule an appointment. No one ever contacted me. After about the third or forth attempt I gave up…. Second issue - tried to setup to get my furniture re-stuffed as we had purchased warranties to cover EVERYTHING, now being told that the most expensive item was not covered… and the salesman that sold us the items is no longer with the company…. They sale you a bail of goods and then NEVER GIVE YOU WHAT YOU WERE SOLD ON. The sales manager was more concerned about getting her point across and ignored the fact that I said I would get off the phone multiple times… she was so sure her staff didn’t make a mistake that they just lost a valuable customer… DO NOT PURCHASE FROM HERE. As the sales manager reminded me that when they delivered the items there was a pieces of furniture that they forgot and had to reorder it and deliver it by its self… only had that one issue with the items we purchased and realized/thought the warranty was up and was only trying to use it before it was gone… CUSTOMER SERVICE SUCKS, after you spend your money in this location!!!

Product is fine and looks good. Problem is Big Sandy delivery and accounting. We originally ordered a 3 piece kitchen set for $4874.44. Soon after, we realized that it was too big dimension wise to fit our kitchen, so we worked with our salesman Taylor Miller to find a set that would fit. We were able to find one and the new cost was less than we spent on the first set. We were told that we would get a refund to our credit card for the difference. That was on 11/08/2021, we still haven't received it. I have asked twice where it is and can't seem to get an answer.

Additionally our second order was split up, so far it will be three different deliveries. The last delivery we were told that the last two pieces were in stock and we scheduled the delivery. When the delivery came, they only had one of the two pieces. I called my salesman to see was was going on. He said that when the piece (Range Hood) came in, he allocated it to my order, but when he checked Big Sandy system, someone had unallocated it from my order and allocated it to a commercial account order. Still waiting for my matching range hood.

They also charged me to install no tipping hardware but never installed it.

Is there anybody at Big Sandy that a customer can contact to resolve issues like this? The salesman won't return calls.
Don't think I will buy from Big Sandy again

10 minutes agoNEW

Bought a delivered top of line electrolux washer and dryer and asked it not be set up as I'd be moving soon...they had one guy in truck tearing open boxes and putting on base risers before I knew what was happening. I said I needed them boxed...they said it is supposed to be unboxed. They scratched the units and screwed hoses in wrong stripping the supply recepticle. They did replace the unit or units I can't remember it's been so long. Upon bringing replacements same thing...they unboxed despite again my asking they not unbox the units. The base had scratches and I asked they send me touch up paint. We played phone tag forever and they never delivered paint. I have units in my forever home now that have NEVER BEEN ABLE TO BE USED as they reversed doors and never put in all bolts/screws. . It's a been a year and the doors were never right preventing use. Big Sandy's as a store and selling is great...the delivery is absolutely horrible. I WISH I HAD SHOPPED ELSEWHERE. They just built a store within a few miles from my home and I'm hoping my neighbors don't need delivery of anything. I don't even know how to get the screws for doors...and the hoses are not all braided?? Hello the weakest point is the max durability of anything. * You need better installers (and delivery people need to respect a buyer's wishes to leave items in shipping boxes).

If there was a zero, I’d mark that for my rating. Most terrible experience I’ve ever had with any store I have patronized. Poor management. No customer service. The right hand does not know what the left hand is doing, nor do they care. They have poor communication with the customer, If any. It’s almost 2 years since I purchased a queen-sized mattress from this store. The first mattress sank leaving a gaping hole in the center of it. I’m under 140 pounds. After complaining about it and the back pain it caused me, it took several weeks just to get someone to come out and measure the swail, as this is common practice to determine if the size or depth of the swail warrants a replacement. My mattress was considered “defective”, so they shipped a 2nd one of the identical mattress size and model. They assured me this never happens, and this one will be terrific. After a few weeks, this 2nd mattress demonstrated a swail, but this time, my back pain was worse, and the swail seemed worse than the first mattress. Now I’m going on a year, and I’ve been under stress calling, being transferred back and forth between departments, service personnel, talking with several different people at the store and the headquarters, with little help. Finally, a different man was sent out to measure the swail on this 2nd mattress. He told me that my mattress was defective as one entire side of the mattress was breaking down and collapsing. I then questioned if my mattresses were both defective or used. How could this happen? Many weeks went by without hearing from anyone. Finally, I received a call saying my new (3rd) mattress that I ordered had arrived and they wanted to set up a delivery date and time. But I had not ordered a mattress. So I called to ask what had happened. I was NOT going to get that same model as the other 2! They said they ordered it despite my frustrations and awful experiences. I assured them I wanted to make sure the next one was not the same model. No way would I have ordered the same one. They told me I could order a different model, but I’d have to pay more money!!! Why would I put out more money especially after what they put me through, and it’s almost been 2 years!!! This place is shady. Perhaps selling used or irregular furniture and appliances.

f I could give this store a negative star, I would do it. My experience has been going on for over a year now, with no resolution til this date. Customer service throws their hands up and says there is nothing they can do. Don't bother calling corporate, they don't return calls either. To make a VERY LONG STORY short(it has been over a year remember), we ordered both a dishwasher and refrigerator that I believe(again it's been more than a year) was over 5k around Labor Day last year. Yes it was during the pandemic and we were more than willing to wait. HOWEVER, when the fridge was delivered, it was damaged. To get a faster response, we just asked for a door replacement, b/c an entire new fridge would take longer to receive. Well after 3 months, no word on our replacement. I called, spoke to a manager, who verified it was still on order. During the next 2-3 months, I again heard nothing. After loosing it with the manager over this issue, they promptly sent me a text that my parts were ready for install!! Umm, no. You will not put a new manufactured door on my brand new 1 yr old fridge. At this point, I want a full exchange. I'm still listening to crickets. At this point, come get this damn fridge, give me my money back and I will shop elsewhere. This is NOT a pandemic issue. This is a corporation issue. Do not shop here, b/c if you experience a problem, they will not make it right.

Bought a new couch ,it started falling apart 30 days later called them out and they would not stand behind there product ,Im 56 and have no pets ,they are not honest.Do not trust them the BBB is funded by buiness so they side with the rich stores

Purchased a new high end front load washer and dryer along with a $300 service plan. Washer shows up with mold in the dispenser tray. I should have refused it then and there but delivery guy assured me it was from factory testing. (sure).

Washer shook entire house even with a small load. Finally, less than a year after purchase it basiclly exploded.

We called to get it services.... 13 days to get a tech here. What choice did we have but to wait 13 days. I took the washer apart myself in hopes of finding the issue so I could inform them what parts to bring. Sure enough the springs and shocks busted so I called them and told them what they need to bring.

Service tech shows up... yup you need springs and shocks. Got to order them, will be 7-10 days.

So... 23 days later we might have a working washer. Their customer services is completely rude and unempathetic to the fact you spent a crap ton of money with them for a defective product and also spent an additional crap ton of money for their lousy service.

Walk away folks...

bought a 70 inch tv online . well, they called said they
didnt have the one i ordered so talked me into accepting one one floor with 10 percent off . ordered it in may dodnt receive it until july and when we put it on wall it never came on . so now repair man has came out needs panel we never watched this tv and already receive a bill. i have been shopping with big sandy for over 20 years they use to put customers first. beware they talk a good talk until you buy it. make sure you have insurance . im looking into finding another store to shop with hey walmart always treats me good should have bought it there.
dont want anyone one else go though what i have and still going through. still have no working tv on my wall. big sandy superstore thinks about the green and not there customers.