Big Sandy Superstore Avis 

Last year the ice maker went out in my refrigerator. It took them four trips and around five weeks to get it fixed. This year my ice maker went out again. July first he installed a new one. It was freezing the water now but wouldn’t dump. He came back a week later and looked at it and said I needed a new compressor. He installed the new compressor on July 20th. Went into th fridge on the 22nd and it was warm. All of the cheese was moldy and it smelled bad. We lost everything in the fridge and freezer. Around $400 to $500 worth of food. A different tech came out today July 26th and as soon as he took the back cover off he saw the problem. The tech that installed the compressor never soldered the joints. That means he never did the pressure test or vacuum test that is normally done after a compressor install. Waiting to hear back from Donna a manager at corporate to see if they are going to reimburse me for their incompetence. I don’t have a good feeling about that either.

Our salesman Rob in Parkersburg went above and beyond to help us with a new stackable washer & dryer purchase. When a company has hard working men and women like this it’s easy to do business with them on a regular basis. This is the second major appliance purchase at this store and Lord willing it won’t be our last. Blessings, randy

After my initial positive review of this store, I recant...We ordered around $3500 in bedroom furniture to be delivered in about a month. The Sales Rep checked while we were still there and assured us that it was available. Over a week later they contacted us to tell us it wasn't available. Totally unacceptable way to do business. We bought from a small local reputable business and bought a very similar and better quality furniture group and it was delivered the next day. This place should be called "Big Shadys". Lesson learned

Shady company do not do business with these people .

worst charleston wv store ever. does not honor purchased extended warrenty on appliances. manager and co manager added $150.00 to layawayed even exchange when merchandised was payed off in full. ( i witness the manager add $150,00 dollar extra to an african americans paid layaway also told (will give name and phone number) the man his item was not in yet but i have a simlar for $150.00 more african american person was just as upset as i was. man shared he had been sent to an out of town big sandy location and item was not there either. ) frigidaire refrigerator freezer wall cracked in half. i was offered duct tape for repairs by big sandy . refrigerator was under warranty. i was told model not at chas. store so I was offered to purchase differ t frigidaire for a little more money which I did and layawayed paid monthly when I went to make my last payment and schedule delivery that is when the store manager and co manager added the $150.00 more to purchase. may the Lord repay them both according to their deed. 2 Timothy 4:14-18 NT (kjv)

My 8 month old refrigerator iced up and quit working. I lost a lot of food. Serviceman came and said he would order part and it would be 3 to 5 days, now it is 3 weeks. Called to ask for new refrigerator and lady hung up on me! Terrible service!

After reviewing a sale email we drove to Gaylord to look at a mattress.
We were not pleased when we got there and they did not have the mattress.they advertised in the email. We were told they don’t carry everything in the email and the sales person was not helpful at all.
We ended up going elsewhere and found a mattress.

I purchased about $3,000 worth of furniture and other items from Big Sandy. Everything went fine until my son was dissatisfied with his pillow purchase. He wanted to exchange it for a lower profile pillow. It was a Purple brand pillow. Purple has a 100 day guarantee on their pillows and mattresses. We purchased it at Big Sandy instead of directly through Purple because the sales person led us to believe that we would have the same guarantee with the convenience of taking it home with us the same day. Totally wrong. Big Sandy refused to honor the Purple guarantee we were stuck with the pillow. I have four more rooms to furnish - I won’t be shopping there for any of it.

My daughter bought 2 steel flex couches, and 2 recliners in november 2020, and this is mid april 2021.. she recceived the couches , although one had mechanical issues and had to be repaired.. she has yet to receive the recliners...they promise every 2 weeks they will be delivered but they continue to put her off and promise again..this is unacceptable.. I know there was a virus and that created a problem..I have a friend that had same problem before COVID 19 and they put her off until finally saying furniture was discontinued..
evidentally this is a common practice with this company..

Placed an online order for a baby furniture set with a charge for assembly. Two months later, when I called for an update on the 4-6 weeks for delivery, I was told the set was discontinued.
Emily at the Wheelersburg, Ohio distribution center was very helpful emailing me options to choose from. We needed the set to be “assembled” on site and I was told it would be. That that’s what White Glove PREMIUM delivery meant.
Three (3) months later they can deliver everything Except the dresser. Note: the baby is now due in two weeks!!!
Upon arrival they inform me they don’t assemble. Management’s response was “the web discloses assembly required”.
Worst customer service ever! They should stand by their associates promises. Worst $2G I’ve ever spent.

Bought a washer and dryer at the Teays Valley location from Tonya Mcqueen. She was so helpful and knows her stuff! I absolutely love them!!! Thank you Tonya for all your help!

Purchased a washer from Tonya McQueen at Big Sandy in Hurricane WV , Tonya was very helpful and knowledgeable.Will return again!

I should of known buying anything from this store was a mistake! Walked around the whole store for a hour and not once did anyone greet me or ask if I needed help! However found a sectional I really liked decide to purchase it was told it would in on Tuesday at a different location to pick up so I rented a truck and went to pick up at designated time got there only only had half the couch when I told the guy working at the customer pick up he looked at me and sadly very rudely well that’s not my problem! So I went back inside the store and spoke to the lady who really could careless about the issue and the guys rude mouth and she said will get it to you Friday maybe Saturday..Very rude people and not helpful! I will never purchase from them again!

Absolutely the worst company we have ever dealt with. Just finished building a home and prior to the build being completed, we purchased an appliance package with them in excess of $8000. The delivery and installation was a nightmare. There were so many issues, I don’t even know where to start. Rude, incompetent and unprofessional delivery and installation crews. Management and sales is about the same. They left hundreds of dollars in damage to our new home with a botched installation.
DO NOT PURCHASE APPLIANCES FROM THIS STORE

Purchased a power reclining sectional which broke in 11 days. Called Big Sandy's for a repair it took 2 weeks for service to get here. Repair man knew it was a bad switch before he got here, but had no switch in his vehicle. Received a text from Big Sandy's repair it would be 6weeks to get switch, then they would schedule an appointment. So after having my sectional for 3 months I get to recline for 11 days. Called manufacturer, they sent a new switch that same day! BIG SANDY"S SERVICE DEPARTMENT SUCKS!!!!!!!!!!

You might as well buy online because things aren’t assembled like furniture used to be in furniture stores! And if you break the it trying to assemble it, you buy it!!! Two end tables took my husband, who is very handy, two hours to assemble after paying 1000. For 2 end tables and a coffee table. Just buy online and assemble yourself and save money!

I bought a refrigerator, 1 month
ago, had to install it myself, even though Greg said it would be installed, had one of the door screws, plastic, missing and now it seems like, I don't know how to explain it, they have no clue and no compassion, to fix it. I would consider carefully about shopping here.

We bought two recliners in February of 2019. Within a few months both chairs were broken. On one chair the spring for the recliner snapped, on the same chair the “leather” was worn out. The other chair the arm rest completely broke off. We purchased a three year extended warranty on both chairs. So of course I call to get them fixed. We were allowed one rip protection why only 1 when we bought two chairs doesn’t make sense to me. But anyway they came out to “fix the chairs” two days later the arm rest broke again and that was in october I am still waiting as of January 2 2021 for them to come back and fix it. Don’t waste your time. Their products are junk and the warranty is a joke. Everything they did to “fix” these chairs I could’ve done myself!! Do yourself a favor and go to value city atleast their warranty and quality is better!!

Item advertised on there website in electronics clearly states “item ships free to your door”. After adding to cart there is no free shipping option. The cost is $99 to ship. Customer service is absolutely terrible with this company.

DO NOT waste your money and time with big sandy superstore! First problem... We kept telling the salesman over and over what color loveseat and chair we wanted, both the same color brown, but the chair was green and loveseat was brown. Second problem... We drove 40 minutes to pick up the chair and that was when we found out it was green after we brought it home and started to unpack it. I’ve talked to several people at the store without any satisfaction and my opinion is that all they care about is the sale and nothing else. They have Terrible customer service and I don’t think Big Sandy’s is going to be in business very long.