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Réponse de BikePark Wales

13 août 2026

Thanks Lee 🙌
Sunshine, great riding and all the facilities you need sounds like a pretty good day to us ☀️

We're delighted you enjoyed your visit and we hope to welcome you back again soon.
The BPW Team 🤘

Réponse de BikePark Wales

13 août 2026

Thanks for the brilliant review 🙌
We love the honesty here 😅

Riding up certainly gives you a whole new appreciation for the uplift service! 👊

Don't worry too much about slowing your son down. One of the great things about BPW is that riders of different abilities can all enjoy themselves, and before long you might surprise yourself with how quickly your confidence progresses.

We'll make sure we're ready for you both when you come back for the full-day experience.

Looking forward to welcoming you back soon.
The BPW Team 🤘

Réponse de BikePark Wales

13 août 2026

Nicola, thanks for the fantastic review 🙌

It's great to hear riders aged 12, 14 and 50 all enjoyed the day together 👊

We're really pleased the booking process, hire equipment, uplift service and team all helped make the day run smoothly.

Helping riders build confidence and progress is one of the best parts of what we do, so it's lovely to hear that came across during your visit.

Hope to see you all back again soon.
The BPW Team 🤘

Réponse de BikePark Wales

13 août 2026

Thanks Tobias 🙌
We're delighted you enjoyed the uplift service and found the team friendly and welcoming.

Thanks for taking the time to leave a review and we hope to see you back for more laps soon.
The BPW Team 🤘

Réponse de BikePark Wales

13 août 2026

Thank you for the fantastic review 🙌

We're delighted to hear you enjoyed the hire bikes, uplift service and trails 👊

Thanks for the kind words about the team and facilities. We look forward to welcoming you back again soon.
The BPW Team 🤘

Réponse de BikePark Wales

13 août 2026

Jeroen, thank you for the wonderful review 🙌

We're delighted to hear the whole experience hit the mark, from the hire bikes and equipment through to the workshop team, uplift service and trails.

Getting your son's puncture repaired quickly and keeping everyone riding is exactly what we aim for, so it's great to hear the team helped save the day.

Thanks for the kind words and we'll look forward to welcoming you back to BPW again soon.
The BPW Team 🤘

Réponse de BikePark Wales

10 août 2026

Matt, what a brilliant review 🙌

We're delighted to hear your first BPW visit was such a success and that the whole group had such a great time 👊

It's great to hear the hire team got everything dialled in properly too. A Rail 9.8 with Zebs and Mavens is certainly a nice way to experience the mountain 😎

Starting on Kermit and progressing through the blues is exactly what we'd recommend for a first visit, and we're glad the E-Bike climbs helped add to the experience too.

Thanks for the kind words and we can't wait to welcome you all back.
The BPW Team 🤘

Réponse de BikePark Wales

10 août 2026

James, this sounds like just about the perfect BPW day 🙌☀️

Seven riders, dry trails, sunshine, good food and plenty of uplift laps... it's hard to beat that combination 👊😎

We're especially pleased to hear the uplift helped keep the group together throughout the day, even when you weren't all catching the same bus.

Thanks for the fantastic review and hopefully we'll see all seven of you back again soon.
The BPW Team 🤘

Réponse de BikePark Wales

10 août 2026

Thanks for the great review 🙌

We're delighted to hear you both got so much out of your coaching session with Griff 👊

One of Griff's biggest strengths is tailoring the coaching to the riders in front of him, so it's fantastic to hear you both progressed and still had plenty of fun along the way.

Even better, you then had the afternoon to put all those new skills straight into practice 😎

We'll be sure to pass your feedback on to Griff. Thanks again and hopefully we'll see you back for more coaching and laps soon.
The BPW Team 🤘

Réponse de BikePark Wales

10 août 2026

Simon, thanks for the awesome review 🙌

We're really pleased you enjoyed the uplift, trails and café, and it's great to hear the trail network never felt crowded despite visiting during a busy period 👊

Managing rider numbers and uplift capacity is a huge part of ensuring everyone has the best possible experience, so it's fantastic to hear that was reflected in your day.

Thanks for the recommendation and we'll look forward to welcoming you back again soon.
The BPW Team 🤘

Réponse de BikePark Wales

10 août 2026

Steve, thanks for the detailed review 🙌

We're delighted you enjoyed the trails, uplift service and facilities 👊

It's also great to hear our First Aid team were able to help when one of your group needed assistance. We'll be sure to pass on your kind words.

Thanks for the feedback regarding the burgers too. We always appreciate constructive comments and we'll make sure this is shared with the café team.

And you're absolutely right about the grading. We work hard to ensure riders understand what lies ahead, which is why we encourage everyone to take notice of the grading system and skill features before dropping into a trail.

Thanks again and we hope to see you back on the hill soon.
The BPW Team 🤘

Réponse de BikePark Wales

10 août 2026

Tom, thanks for the fantastic review 🙌

We're really pleased you enjoyed the facilities, café and wide variety of trails 👊

Providing progression and enjoyment for riders of all abilities has always been at the heart of BPW, so it's great to hear that came across during your visit.

Thanks for the support and we hope to welcome you back again soon.
The BPW Team 🤘

Réponse de BikePark Wales

9 août 2026

Cody, now that's what we like to hear 🙌

10 runs, perfect weather and fast-moving queues sounds like a recipe for a cracking day on the hill 👊😎

We're delighted the team, facilities, food and shops all helped make the day a great one.

Thanks for the awesome review and we'll see you back for more laps soon.
The BPW Team 🤘

Réponse de BikePark Wales

9 août 2026

Pat, thanks for the fantastic review 🙌

We're really pleased to hear you had another great visit with us 👊

The campervan suggestion is one we hear from time to time and we can certainly understand the appeal of waking up right next to the trails. This is on our radar for future plans, we're just not there yet.

In the meantime, we're fortunate to have some great local campsites and accommodation providers nearby, but we'll pass your feedback on.

Thanks again and we'll look forward to welcoming you back soon.
The BPW Team 🤘

Réponse de BikePark Wales

9 août 2026

Hi James,
We're sorry to hear your first visit didn't go as planned.

Having looked into the situation, there appears to have been a misunderstanding regarding the repair. When your wheel was brought into the workshop, the team understood that you were going away to explore alternative options, such as sourcing parts externally or arranging a bike hire, rather than immediately proceeding with the repair.

As a result, with a workshop schedule already containing pre-booked jobs alongside the emergency repairs that come through during the day, your wheel remained untouched while the team awaited confirmation of how you wished to proceed. Unfortunately, until we knew whether you wanted to hire a bike or go ahead with the repair, we couldn't allocate workshop time to the job.

We completely appreciate how frustrating this must have been, particularly after making a 200-mile journey and looking forward to a day's riding. However, this wasn't a case of the workshop refusing to help or deliberately leaving the repair unattended. Rather, there was a breakdown in communication about the intended next steps.

We're pleased the team were able to offer a spoke replacement, and we're sorry we didn't have the specific derailleur you required in stock. As you'll appreciate, it's not possible for any workshop to carry every derailleur model and specification.

We understand why the experience left you disappointed, especially as it impacted valuable riding time on your first visit. We'll certainly take this feedback on board as clearer communication could have helped avoid the misunderstanding altogether.

We hope your son was able to get back riding and experience some of what BPW has to offer despite the setback.
The BPW Team 🤘

Réponse de BikePark Wales

9 août 2026

Gav, thanks for the great review and the constructive feedback 🙌

We're delighted to hear you enjoyed the trails, food and atmosphere. Keeping the trails running well through busy periods and summer conditions is no small task, so the trail crew will appreciate the shout-out 👊

You do raise a fair point regarding hydration. During the recent warm weather, we've received similar feedback from several riders about larger water options and hydration facilities around the site .

Just to clarify, the water and soft drinks we sell come in standard 330ml cans, which are widely recyclable. One of the reasons we don't sell plastic bottles is that we're conscious of the environmental impact they can have. Unfortunately, plastic bottles are more likely to be discarded carelessly around the mountain, where they can become litter and cause harm to the environment.

For riders looking to stay hydrated throughout the day, we do sell reusable water bottles in the shop, and these can be filled up as often as you like, completely free of charge, at our hydration station 👍

Rider welfare is incredibly important to us, especially during hot conditions, and we'll continue looking at ways to improve hydration options across the site.

Thanks again for taking the time to leave such balanced feedback, and we're pleased you had a fantastic day overall.
The BPW Team 🤘

Réponse de BikePark Wales

8 août 2026

Hi Wendy,
Thanks for taking the time to leave a review and for the balanced feedback 👊

Firstly, we're delighted to hear you and your son still had a great visit, and a huge congratulations to him on ticking off Vanta. That's no small achievement!

We're sorry to hear the uplift experience wasn't what you've come to expect from previous visits. As you've noted, this isn't typically the norm. Whilst we always aim to have the full uplift fleet operating, the environment our vehicles work in is particularly demanding and, from time to time, mechanical issues do occur. When they do, we have to take vehicles off the road until they're either repaired or replaced, which can unfortunately impact uplift capacity for a period of time.

Whilst we'd love to operate with zero interruptions, keeping vehicles safe and reliable has to take priority, even if that occasionally means slightly longer waits while we resolve an issue.

Thanks also for the feedback on trail features and berm sizes. The trail crew are always looking at ways to evolve and improve the network, so we'll pass your comments on to them 👍

We're really pleased to hear the team, food and overall atmosphere still hit the mark, and we hope to see you both back on the hill again soon.
The BPW Team 🤘

Réponse de BikePark Wales

8 août 2026

Mark, thanks for the fantastic review 🙌
"Not our first visit, certainly not our last" is exactly what we love to hear 👊

We're delighted you had another brilliant couple of days with us and couldn't really fault the experience.

Thanks for your continued support and we'll look forward to welcoming you back again soon.
The BPW Team 🤘

Réponse de BikePark Wales

8 août 2026

Karl, thanks for the awesome review 🙌
It's fantastic to hear you're still enjoying BPW after many visits 👊

We're sorry one of your group needed the attention of our medical team, but we're really pleased to hear they were looked after so well. We'll make sure the medic receives your kind feedback.

Thanks for the recommendation and we'll see you back on the hill soon.
The BPW Team 🤘

Réponse de BikePark Wales

8 août 2026

Jason, thank you for the lovely review 🙌

We're delighted everything from the organisation to the atmosphere hit the mark for you.

Thanks for the kind words and we look forward to welcoming you back again soon.
The BPW Team 🤘