Biking Direct Avis 28

Ordered a LS2 helmet, a GALDAM 2, with stars on it. Received a LS2, a Fury. Not the one I ordered. Was told the one I wanted was discontinued. Despite still showing as being in stock. Some BS story about the P/N being the same. Told to return it or keep it. No real apology or tenner knocked off. Won't be using them again.

Awful service.

Bought a new fantic bike in 2025. Delivery was slow and unreliable, but I accepted the excuses at the time, hoping it was a one off.

Had an indicator failure on the bike less than 12 months later and only 400 miles on the bike and given the fob off of 'can you show me the service history' to make a claim.

So, I reply with this is not relevant and get no reply, chase and again no reply. I explain in my email that the service history is irrelevant, but they couldnt care less.

Customer service is truly awful, if you can go somewhere else as Biking direct dont care once they have your money.

From the start where Jack and Simon gave me advice on what bike would suit my 22year son to keeping me updated, delivery and excellent customer service, this had been a positive experience and I have a son who is so happy with his Lexmoto R66+. Thank you

Very good experience with biking direct. They got me the latest model of the bike I enquired about which arrived well within the timeframe we discussed when I asked them to place the order for me.

Extremely happy with the bike, delivered today in perfect condition, fueled, taxed and ready to go. Many thanks Folks!

There would be no stars if it were possible. The customer service is appalling. They promise 3-day delivery if you pay £450, but it's day 19 and still no delivery. They keep promising delivery days. Still, then on the day it's supposed to be delivered, they change it. I have had to rearrange my holiday and work due to this. Still, they have no care for this at all; they fraudulently sent a handover to the finance company 5 days ago to release funds to themselves. The funds aren't supposed to be released until delivery. Try to get this dealt with, and they pass the buck, telling me the person who put this order through is on holiday and can't be dealt with by anyone else.

Registered and sent the wrong bike to me after nearly 2 months waiting for a pre-order.

They refunded my cost for sending logbook back to them, they also refunded my order, apologised and decided to cut ties.

I gave them the option to either order the correct bike or refund my order and i would leave a negative review. They treated this as a threat and was worried i would use the premise of a negative review to seek out other things in future; hence them cutting ties.

• Good communication

• Fast refund

• Poor handling of order

Took 20 days to be delivered
Bike came with several scratches & small hole in seat

I called them and apparently brand new bikes always come with scratches on. I was advised if I sent it back to them for replacement ild probably end up with one that’s a lot worse….

When buying something brand new for £2,099 it shouldn’t have scratches

Picked up my beautifully prepped Voge 900DSX today from Biking Direct. Jack and his staff have been excellent throughout the whole ordering/buying/riding-away process. An absolute pleasure to deal with.

Fantastic team at BikingDirect... Jacks amazing on the phone and the boys in the workshop too... Brilliant website easy to use and plenty of bikes and scooters to choose from...

Brilliant service overall. Jack was great and down to earth, bike was delivered timely and in perfect condition. Thanks for helping me get out on the roads guys 👍

I rarely find myself in a position to label a review as negative, yet my experience with them has been nothing short of disappointing. Despite ordering the bike on March 29th and receiving confirmation on the 30th, the subsequent days have been marked by a relentless pursuit from my end for updates, with little to no response from their side.

By April 4th, I was informed that the bike had passed its PDI tests and delivery was arranged. On the 5th, the log book arrived in the post. However, since then, there has been absolute silence. Despite assurances from "Jack" that the last day for delivery would be the 15th, there has been no sign of the bike.

Attempts to reach them through Facebook and email have yielded no results, and their phone number seems to be out of service. I sincerely hope that someone from BikingDirect reads this and takes action to deliver my bike as promised.

What adds to the frustration is seeing other reviews where individuals who ordered as late as April 4th have already received their bikes.

They were brilliant in terms of getting the bike sorted and were really efficient however when it had come to the delivery that was my main issue here! I asked that it was hurried if possible as I needed the bike to get places and they had informed me it wouldn’t be picked up until Tuesday as Easter Monday the courier wasn’t collecting (which is fine) however I received a message today to say that the bike will be getting picked up today!!! (Thursday). This is shocking as it should have been picked up Tuesday and then would have perhaps arrived today! The communication from Biking direct to myself once everything had been signed was poor and it was really a case of now we have the money good luck in my opinion with no additional help. I do hope nothing ever goes wrong with the bike upon receiving it as I’m unsure the company would even get back to me. Honest and non bias review - 3 stars as I still recognise the help given at the beginning of the process of finding my bike was good!

Recently bought a Lexmoto XDV 300 Scooter from Biking Direct. Team are very friendly, website is nice and clear, ordering and payment was easy too - very handy as I was buying long distance. They prepped the bike up read for exactly the date I needed, and the handover was well explained by two team members. Nice and easy just how it should be :)

Jack at Biking Direct has been amazing through my purchase of my bike and he has shown nothing but care and attention to my needs. Very professional and i hope Biking Direct see what a great guy they have. Thank you Jack

I popped into biking direct today and was met with excellent service. Very friendly and no pressure sales approach. I’m short legged so restricted on what I can get my leg over on and I was able to try several bike to see what suited me. Lots to think about, but well worth speaking to.

Bought my son his first road legal bike, a beautiful 50cc for his 16th birthday, Jack was very helpful on the phone, up to date information regarding delivery right to my door, Richard delivered on time, with up to date information on when he would arrive, talked my son through everything and made sure he was happy. Above and beyond, would definitely recommend to anyone.

Dealt with Jack at BikingDirect. Always helpful and was happy to help and answer all my questions.

Could not have asked for better service.

Highly recommend.

What can I say about Bikingdirect, other than they are outstanding! I had my heart set on a Lexmoto Apollo and although I live in the central belt, bikingdirect (in Elgin) were the only dealership who could source it for me. Their customer service throughout was phenomenal… even though it turned out my bike was too big for me!
I ended up having to call Jack and Simon the very next day after delivery and ask them to take it back! Although shocked, cause it was the bike I had wanted, they were so helpful throughout the process and were able to find me a suitable alternative. They even dealt with the finance company for me and kept me updated throughout the whole process. They probably hate the sound of my voice on the phone now, or maybe even the mere mention of my name, I caused them such a hassle, yet they never complained and offered a fantastic service.
Richard was equally great when it came to deliveries and uplift of the bike.
I must admit, that although there is a huge distance to cover, which incurs quite a delivery fee, I would never take my business to a dealership closer to me, as this has been an amazing experience. Sorry guys, but you will see me again when I decide to upgrade to a lambretta 😃
Great company with phenomenal staff and customer service.
Thank you so much guys

I placed an order and it arrived two days later than stated on delivery time. Once the parcel arrived item was damaged! That’s not their fault but when I tried to contact about this I was informed that the item was came direct from supplier and I would have to wait up to eight days for a response! I informed them that I couldn’t wait that long and they informed me they would mark it as urgent. I then requested the details of the supplier and the agent ended the chat. I go on to phone and am told I will have to phone back due to technical difficulties!

Am not happy and do not have time to waste!

Brilliant . Bike is ace no problems at all delivered my bike with care well definitely use again thank you