I ordered a scooter for commuting and could not be more happy with it. Delivery was exactly when they said it would be. Delivery man helped unpack the scooter for me. The scooter itself rides really w... Voir plus
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Lisez les avis des autres
Order the Ninja 125 on Sunday night, It arrived Wednesday mid day so happy with that. The build quality is better then expected but for £2000 you expect decent. Once I've registered it and done about... Voir plus
Big thank you to the whole team. Got my ninja 50cc scooter next day delivery. Comes straight out of the box fully working. Helpful customer service staff. Hassle free purchase using klarna. the ride i... Voir plus
Good all round. From my initial enquiry their customer service has been superb. The scooter is great too, simple to get going, delivered as promised and good fun to ride. Would highly recommend them.... Voir plus
4,5
Excellent
283 avis
A répondu à 100 % de ses avis négatifs
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I ordered a scooter for commuting and…
I ordered a scooter for commuting and could not be more happy with it. Delivery was exactly when they said it would be. Delivery man helped unpack the scooter for me. The scooter itself rides really well, perfect for busy London streets and looks fantastic. Thank you so much.
25 avril 2026
Avis spontané
The whole team looked after us…
The whole team looked after us brilliantly. Good selection of mopeds. Delivered on time. Very happy 😊
21 avril 2026
Avis spontané
Top scooters
We were let down by another scooter shop. Contacted them and had two panther scooters to us next day. We use them daily. Excellent!
13 avril 2026
Avis spontané
Absolutely amazing service
Absolutely amazing service. Had to arrange Saturday delivery which was no problem for them. Moped arrived in perfect condition on a pallet. Would 100% recommend them to anyone.
13 avril 2026
Avis spontané
Big thank you to the whole team
Big thank you to the whole team. Got my ninja 50cc scooter next day delivery. Comes straight out of the box fully working. Helpful customer service staff. Hassle free purchase using klarna. the ride is excellent and very nippy.
9 avril 2026
Avis spontané
Recently bought a python last week
Recently bought a python last week. Excellent service. The delivery time was next day. Over the moon with it. Thanks guys
5 avril 2026
Avis spontané
Excellent moped
I purchased my moped around 1 year ago and waited now to review it. I can confidently say I am very satisfied with my purchase. I was looking for a change in pace from cycling. This moped definitely delivered on that, it is a blast to ride around town. The price is well worth the quality of the parts and the moped as a whole. Ive ridden it several miles every day for the past year and it still looks and rides like brand new. The staff are also super helpful. Much appreciated Matt.
4 avril 2026
Avis spontané
I bought a ninja scooter for my sons…
I bought a ninja scooter for my sons birthday. He loves it. Looks very sturdy.
Delivery was quick also well packed.
Thank you
4 avril 2026
Avis spontané
Good all round
Good all round. From my initial enquiry their customer service has been superb. The scooter is great too, simple to get going, delivered as promised and good fun to ride. Would highly recommend them.
30 mars 2026
Avis spontané
Lovely scooter
Lovely scooter. Team was very responsive and helpful and made the purchase easy with klarna. I placed order on Monday and by Wednesday mid day I had my scooter!!! Very happy with my purchase. Thank you!
29 mars 2026
Avis spontané
Great moped and great customer service.
Great moped and great customer service.
They have been very helpful throughout.
I would recommend the ninja moped, I've done over 6000 miles on it and still going strong.
29 mars 2026
Avis spontané
Amazing scooter and brilliant…
Amazing scooter and brilliant communication. I got acobra model and I'm so pleased with it.
Definitely the best scooter I have owned.👏 👏
28 mars 2026
Avis spontané
I have a ninja 125 moped
I have a ninja 125 moped. It is an excellent moped. It looks and sounds great. Handles well and has good performance. I'm very happy with my moped 👍
27 mars 2026
Avis spontané
I bought a venom and scooter arrived…
I bought a venom and scooter arrived next day. The scooter quality is fantastic. The service I received from direct bikes was very good. Every question was answered within an hour. They clearly truly care about their customers. Thank you direct bikes.
27 mars 2026
Avis spontané
My python moped has been a game changer…
My python moped has been a game changer for my daily commute to work! 🚀 It's reliable, easy to ride, and cuts down my travel time significantly. I highly recommend this company.
27 mars 2026
Avis spontané
No contact
Avoid this company bought a moped last year only did 200 miles had 2 services and couldn't get rid of engine management light (that was on when I bought it) can't get them on phone only through email to discuss problem with moped cutting out I paid for an extra year warranty but won't send part without payment up front!!!..I asked what's the point of warranty and they won't reply gave me 2 garages to look into it and theywon't go near it as had problems with this company in past ...I love the bike but you won't have any help with problems as no phone number nightmare and they post a contract number but that's not true as when you phone it immediately directs you to email them so you can't speak to anyone about issues
1 janvier 2026
Avis spontané
Réponse de Direct Bikes
Your review contains a number of incorrect statements.
You purchased your scooter on 13/03/2025, you contacted us over 5 months later on 31st August 2025 and were advised—more than once—that your scooter was overdue for servicing at an approved service centre. Please see below screenshots of the emails sent to you.
https://www.dropbox.com/scl/fi/icp00k00v7282jpwxxoro/Screenshot-2026-03-27-at-10.28.47.png?rlkey=d4ken0ajafls1ekvqajsgw00p&st=8a9bjfpa&dl=0
https://www.dropbox.com/scl/fi/kv4yxa1vswlaukucpn5p1/Screenshot-2026-03-27-at-10.29.07.png?rlkey=s5tuwx86m2qkfxqo760vyd8dq&st=310lqgqv&dl=0
Despite this, you chose to ignore that your scooter was overdue servicing at an approved service centre and continued to use the vehicle for over a year without servicing it as required.
You have not serviced your scooter twice as required. You have missed three services at an approved service centre. Instead you have taken your scooter to an unapproved service centre who has not been able to turn your engine light off. The garage is not an approved service centre and you need to take your scooter to an approved service centre. We have clearly told you this by email on 1st March 2026. See below screenshot:
https://www.dropbox.com/scl/fi/mvmmffkrd6d172qrmqj1t/Screenshot-2026-03-27-at-11.04.53.png?rlkey=xp55tcjewcphdix9lwtcdkko8&st=cxvskdcd&dl=0
Servicing at an approved service centre is requirement for the continued use and safety of your vehicle and is the case with any scooter or motor vehicle, not just our brand. This is also a requirement under you warranty.
I can also see we also provided you with details of a local approved garage, Mototech, to carry out the required servicing who are happy to service your scooter. Again, you ignored.
Your scooter is supplied with a parts warranty, which you need to adhere to the required servicing schedule. This is standard across all motor vehicles. As you have not serviced your scooter as required, missing three services at an approved service centre, your warranty claim cannot be accepted. This has been clearly explained to you.
On 24th March 2026, we advised you of the cost of the required part which is only £69.20 plus delivery £12.99. See below link:
https://www.dropbox.com/scl/fi/cs8vfl51oxlb92r9q6r0u/Screenshot-2026-03-27-at-10.34.44.png?rlkey=73rhp05xuptx97vqoducj2ki8&st=3x67yzfo&dl=0
This again was also not responded to with payment.
There is no scooter or motor vehicle that you can operate over a year without servicing as required and attempt to claim on warranty.
Our telephone lines are open from 10am to 5pm Monday to Friday please call within these hours.
Thank you again for your review, we trust this now clarifies matters. The Trustpilot platform is only for genuine customer services experiences from our customers.
Order the Ninja 125 on Sunday night
Order the Ninja 125 on Sunday night, It arrived Wednesday mid day so happy with that. The build quality is better then expected but for £2000 you expect decent. Once I've registered it and done about 1000miles I'll update my review.
25 mars 2026
Avis spontané
The scooter arrived bang on when they…
The scooter arrived bang on when they said it would. I'm extremely happy with both quality and also price. Rides very well. You really can't go wrong with one of these. Puts a smile on my face every time I take it out. Thanks 👍
16 mars 2026
Avis spontané
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