I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... Voir plus
L'entreprise a répondu
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Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... Voir plus
L'entreprise a répondu
Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.
L'entreprise a répondu
Easy to order. Good price. Great boots, now second pair. Prompt delivery. good communication
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- aussi dans
- Magasin d'articles de course à pied
- Magasin de chaussures
- Magasin de matériel de camping
- Magasin de sacs et de valises
- Magasin de vêtements de sport (activewear)
À propos de Blacks - Dundee
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
47-49 Commercial Street, DD1 3DG, Dundee, Royaume-Uni
- 01382 723424
5,0
Excellent
405 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Really helpful and friendly staff.
18 août 2025
Avis spontané
Réponse de Blacks - Dundee
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Very friendly staff
Very friendly staff, I was looked by George when choosing some sandals. We had a good conversation, I say we, it was mainly myself boring him with my experience of lockdowns in China during COVID, and falling through a frozen lake in north east China, breaking bones etc. The sandals he recommended are very comfortable and just what I require.
12 août 2025
Avis spontané
Réponse de Blacks - Dundee
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Great service Blacks Dundee
Fantastic service supported with store order an also an online order making sure everything was sorted all at once, shout out to Jony who supported us today.
31 juillet 2025
Avis spontané
Réponse de Blacks - Dundee
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
Suberb!
From the warm welcome at the door, all of the staff were friendly, professional & knowledgeable. As a customer service trainer, the experience in Dundee Blacks was ten out of ten! Thank You!
26 juillet 2025
Avis spontané
Réponse de Blacks - Dundee
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Very helpful and patient
Very helpful and patient, gave me space to browse and very quick to return with sizes for trying on. Knowledgeable about the pros and cons of different boots and friendly atmosphere throughout visit. Thanks Lisa!
23 juillet 2025
Avis spontané
Réponse de Blacks - Dundee
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Popped in for a waterproof jacket
Popped in for a waterproof jacket. Found a Berghaus for £160. Nice jacket, simple but effective. Staff was nice & friendly. Had a young lady on till who was very nice & polite. We had a laugh about a stubborn security tag that wouldn't come off. I alway's use this Blacks shop whenever I'm buying in person. Was nice being able to try on jacket's to get the correct size apose to guessing online & taking a chance. I'm sure I'll return as I saw a few walking trouser's that I fancied too. Happy customer as alway's. Thank u 👍
15 juillet 2025
Avis spontané
Réponse de Blacks - Dundee
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Was able to buy what I went for.
Was able to buy what I went for.
Good choice of products.
Served by Lisa who was friendly and helpful.
4 juillet 2025
Avis spontané
Réponse de Blacks - Dundee
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Great customer service and friendly…
Great customer service and friendly staff, particular shoutout to Holly for being very helpful!❤️🙏🏻
1 juillet 2025
Avis spontané
Réponse de Blacks - Dundee
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
Excellent Customer Service
I was served by Craig who was extremely helpful, efficient and knowledgeable. The atmosphere in the Blacks store in Dundee if very friendly and I will have no hesitation in returning when I need my next Jacket.
20 juin 2025
Avis spontané
Réponse de Blacks - Dundee
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent service and help by Jony
20 juin 2025
Avis spontané
Réponse de Blacks - Dundee
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Very Helpful
George was very helpful on both occasions that I visited the store. I was looking to find a suitable pair of walking boots and he was patient with me whilst I tried on most of the brands.
8 juin 2025
Avis spontané
Réponse de Blacks - Dundee
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Jony was really helpful without being…
Jony was really helpful without being pushy. I am really pleased with the clothing I purchased in the sale.
6 juin 2025
Avis spontané
Réponse de Blacks - Dundee
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Great staff
Excellent customer service today from Jony. Knowledgable and helpful from start to finish.
5 juin 2025
Avis spontané
Réponse de Blacks - Dundee
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
A good range of walking shoes…
A good range of walking shoes available. Johnny,who served me, was pleasant, helpful and knowledgeable.
30 mai 2025
Avis spontané
Réponse de Blacks - Dundee
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very pleasant staff and very reasonable…
Very pleasant staff and very reasonable prices. Just popped in for a bit of a browse and bought a very nice pair of shoes,Lisa helped with the fitting and check out, totally painless!!
29 mai 2025
Avis spontané
Réponse de Blacks - Dundee
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Lisa was very helpful and pointed me in…
Lisa was very helpful and pointed me in the right direction great experience
29 avril 2025
Avis spontané
Réponse de Blacks - Dundee
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Blacks Dundee
Blacks Dundee
Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our shopping fun. An outstanding member of staff - hope Blacks Dundee give him full credit for happy customers!
12 avril 2025
Avis spontané
Réponse de Blacks - Dundee
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
George was amazing with us
George was amazing with us, very patient, helpful and understanding. Talked us through all the options and gave suggestions relevant to what we needed. 10/10 would shop again.
27 mars 2025
Avis spontané
Réponse de Blacks - Dundee
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Lisa could not have been more helpful…
Lisa could not have been more helpful to a customer who did not think to check the size of the old trainers he was wearing while look8ng for a replacement pair.
25 mars 2025
Avis spontané
Réponse de Blacks - Dundee
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Customer service was excellent
Customer service was excellent, sorry I never took note of the assistant's name, he couldn't have been more helpful, definitely a credit to your Dundee store
22 mars 2025
Avis spontané
Réponse de Blacks - Dundee
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
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