Blacks - Dundee Avis 

405
•
TrustScore 5 sur 5

5,0

47-49 Commercial Street, DD1 3DG Dundee, GB

•

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Easy to order. Good price. Great boots, now second pair. Prompt delivery. good communication

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements et d'articles de plein air
  2. aussi dans
  3. Magasin d'articles de course à pied
  4. Magasin de chaussures
  5. Magasin de matériel de camping
  6. Magasin de sacs et de valises
  7. Magasin de vêtements de sport (activewear)

À propos de Blacks - Dundee

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Coordonnées de contact

  • 47-49 Commercial Street, DD1 3DG, Dundee, Royaume-Uni

  • 01382 723424

5,0

Excellent

TrustScore 5 sur 5

405 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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5,0

Tous les avis

(405)

3 960 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service and just the product…

Excellent service and just the product I needed, thanks to Lisa

12 mars 2025
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Friendly staff

Friendly staff. Good service. Served by Lisa. Had to try a couple of different pairs. Not made to feel a pest,👍. I noted the pair I liked were on offer at lower price online. Wee tip always check and ask. They matched the online price. Which sealed the sale for me. Will definitely be back. But will check their online prices first . Saved myself 15%

7 mars 2025
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

DofE shopping

Brilliant help from Jony with boots and a rucksack for my daughter's DofE. Lots of helpful advice for us newbies, have already recommended him to other DofE parents! Thanks

8 février 2025
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Very satisfied customer who bought boots

Visited Dundee shop on Feb 6th where I was served by Lisa. She was well informed,very helpful and had great patience. The boots which I bought are a wonderful fit and I am very pleased with my purchase having worn them.
Mary

6 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Massive thanks to staff at Dundee…

Massive thanks to staff at Dundee store. Very helpful staff when I phoned with a query about shoes. Found product for me and put them aside for me as had a considerable distance to travel to store. Friendly helpful and knowledgeable staff in store, Gave me information on changes to Blacks stores that I have previously visited and future changes planned within the company. Very informative and an added bit of excellent customer service I experienced visiting this store. Had a great chat with staff would were engaging and professional. Please pass on praise to staff and give them recognition they deserve. Thanks again

6 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Friendly, kind and patient staff!

Had a very friendly interaction with George who helped me pick out a new pair of hiking boots. I had many questions and he answered them all to the best of his ability and was very patient and kind.
The other sales clerk at the till was also very friendly and further reassured me.

21 janvier 2025
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Difficult sometimes to get the right…

My wife sometimes finds it difficult to get the right shoes.
She could not have asked for more help and patience from sales assistant Lisa.
Came out with not one but two pairs of shoes.
Well done Lisa.

21 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Jony

Jony, had the right blend of product knowledge, salesmanship and customer empathy - a credit to Blacks.

29 décembre 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Very helpful assistants knew what they…

Very helpful assistants knew what they were talking about,and what products to use for after care of the foot wear . They also had the knowledge what they had in stock as well.it was a pleasant experience because I was looking for size 13 waterproof walking boots got them no problem and a rubber tip for a walking pole

22 décembre 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Dundee Black's store

The sales assistant George in the shoe department was most helpful in enabling me to select a pair of walking shoes which are comfortable for everyday wear and vegan friendly. I rate the staff in the Dundee store very highly. Their attention to detail to ensure the customer gets what they need is remarkable.

21 décembre 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Jony was so helpful

Jony was incredibly helpful and attentive and gave great advice for picking boots and making sure they were the right fit. Extremely happy with my purchase

19 décembre 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Lovely ladies helped me loads with…

Lovely ladies helped me loads with Christmas present for my hubby Highly recommend Blacks in Dundee especially Lynn and Lisa
Thankyou

19 décembre 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Knowledgeable staff

Staff were very friendly and the store has a good selection of items to choose from. Johny was very helpful.

16 décembre 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Phoned the Dundee store to enquire…

Phoned the Dundee store to enquire about a men’s gilet , spoke to an assistant called Lisa and she could not be more helpful and friendly, all questions answered professionally, asked to put garment aside for me to collect the following day, was set aside for us as promised.

17 décembre 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent service from Lisa at the…

Excellent service from Lisa at the Dundee Store.

12 décembre 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Got a great deal on a pair of Scarpa…

Got a great deal on a pair of Scarpa boots! I think the person who served me was Adam! Red headed fella, prompt in offering help and really polite. Girl at the till was lovely too!

14 décembre 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great customer service very helpful in…

Great customer service very helpful in helping me choose a pair of walking trainers for this cold weather and very knowledgeable on the items too Lisa was most helpful thank you for a great customer experience. And the item was significantly priced less than competitors

12 décembre 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

I hate shopping online but…

I hate shopping online and this impromptu in person experience in Dundee was so great because Jony was there. He was a knowledgeable and informed person which really helped me out.

I ended up getting 2 great pairs of shoes that are exactly what I was looking for and would have struggled to have confidence to buy online.

11 décembre 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

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