I had to return my first pair of walking poles as they wouldn’t stay up. I ordered a different brand from the store but because their stock was showing two (they could only locate one), your system c... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWheeler Gate 38-40, NG1 2ND Nottingham, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easily the best retail experience I’ve had by far. An unfortunate set of circumstances led to me having to replace just about ALL of my kit only four days away from the biggest expedition of my life.... Voir plus
L'entreprise a répondu
You don’t see many reviews nowadays that are positive (or entirely genuine) but I’m happy to say this one is both. Awesome customer service, John is a fantastic source of knowledge and always my first... Voir plus
L'entreprise a répondu
I went in looking for some new hiking boots recently, i was very quickly seen to by jerry. They offered some of the best customer service i’ve gotten from a blacks, checking to see what discount got... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- aussi dans
- Magasin d'articles de course à pied
- Magasin de chaussures
- Magasin de matériel de camping
- Magasin de sacs et de valises
- Magasin de vêtements de sport (activewear)
À propos de Blacks - Nottingham Wheeler Gate
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
Wheeler Gate 38-40, NG1 2ND, Nottingham, England, Royaume-Uni
4,6
Excellent
150 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Craghoppers Women’s Trousers
John from the Blacks Wheeler Gate store was very helpful took me straight to the Craghoppers womens trousers and delivered great customer service in a cheerful manner, asked me if I was a member of any outdoor groups Ramblers etc as those members are eligible for a discount. I am very happy with my purchase and the service I received.
22 octobre 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Lovely staff and plenty of choice
Went into Blacks in Nottingham this morning. Very helpful staff, especially Amir. Couldn’t have done enough for us.
Many thanks
20 octobre 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Really helpful experience
Really helpful experience, Amir was helpful and found boots which fir really well.
20 octobre 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
John and Amy were lovely and helpful
17 octobre 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Excellent staff service!
I called in at Black's for a headtorch, and was overwhelmed with the choice! I was about to spend a lot on what I thought would do the job, but was advised by John to go for a less expensive option, which was perfect.
The staff service at Black's has always been excellent, amd it was a pleasure to chat with John. I will visit again soon!
1 octobre 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Great service
Raa gave me friendly, helpful service when buying a new pair of walking boots and socks. Really great experience and recommend this shop to my friends.
24 septembre 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Helpful assistance
Karen was incredibly helpful when she assisted me in finding a pair of wide-fit shoes, and went out of her way to help me.
7 octobre 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Great shopping place for all types of walking/ outdoor gear.
Lovely experience- helpful but not pushy assistant. Quick efficient service by John and also managed to get student discount dealt with by Harrison. We bought a ladies raincoat- not too expensive.
4 octobre 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Good choice of equipment
I visit Black’s to buy rambling equipment. Today, I bought a rucksack. There was a good choice in the shop and the people assisting there, John and Raa, were very helpful.
24 septembre 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
John is the man!
John looked after me in the purchase of my rucksack. He is extremely helpful and has a lot of knowledge of the products through his own outdoor experience. Highly recommend talking to him for your outdoor pursuit needs!
13 septembre 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Really good
Really good, Amy and Lauren were super helpful and i left with everything I needed for a long hike. Cannot recommend enough!
11 septembre 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
A smooth and friendly purchasing experience
A smooth purchasing experience made easy by the enthusiastic Karen in preparation of my trip to South East Asia. I remember Karen helping me on another occasion back in May/June 2024 which was also a very ideal purchasing experience - thank you!
27 août 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Found what we wanted
Found what we wanted
Gerry and John were very k owledgable and super helpful
21 août 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Fantastic Customer Service
I visited the Nottingham store and Gerry was extremely helpful with ideas on what to get for my trip to Bali. She made it so much easier and I'll definitely be going back in.
20 août 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Gerry was very helpful answered all our…
Gerry was very helpful answered all our questions helped us get the right products
14 août 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Gerry gave me a discount
Employee called gerry gave us a discount after we told her we were doing dofe
12 août 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great customer service
Served by Gerry and John. They were both super helpful, welcoming and friendly.
7 août 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Réponse de Blacks - Nottingham Wheeler Gate
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Réponse de Blacks - Nottingham Wheeler Gate
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Helpful staff
Staff (Gerry) are very helpful and knowledgeable. Good range of products across prices.
29 juillet 2024
Avis spontané
Réponse de Blacks - Nottingham Wheeler Gate
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.