Blacks - Nottingham Wheeler Gate Avis 

I went to look for a top for my son to boulder in. John the assistant could not have been more helpful, offering his advice on tops he uses for climbing. Good choice of products and great savings.

I dropped in while passing to see if my favourite shoes were available and was pleased to find they had them in my size and there was a hefty New Year discount as well. The service was quick and courteous as always so I'd tried the shoes and parted with the money within 5 minutes, substantially happier. Gerry on the till was friendly and cheerful to round off a good visit.

Gery was very attentive and had expert knowledge which helped me choose my new shoes. I felt very looked after and absolutely love my purchase.

Karen, despite being very busy gave everyone the one to one attention they needed. She was able to give plenty of information about the walking boots and which would be more suitable for foot shape and purpose. A thoroughly great experience. She couldn’t have been more helpful. Excellent selection of boots to choose from.

Staff were friendly and helpful on a busy Saturday afternoon.
The downside was when i took the item out of the bag to wrap up for a gift the security tag was still attached so had to return the item to get it removed.
This took up valuable time close to Christmas and I had to travel as don’t live close by.

Reia,(apologies if misspelt) was very helpful. I was only going to look but ended up buying. Thanks

Friendly staff, particularly Gerry and helped us with everything we needed - thank you 🙂

All 3 members of staff were exceptionally friendly and knowledgeable, making it a really good shopping experience.
Thank you to Karen, Gerry and Reia.

Gerry was very attentive and helpful! She gave us much entertainment during our shop!

Good choice of products. Karen was helpful and knowledgeable, great friendly service.

I visited Blacks store looking for comfortable waterproof walking shoes as I generally have difficulty finding comfortable footwear
However I was not disappointed as Gerry was extremely helpful and made sure I was able to find a pair that were comfortable and suited my particular needs . Very satisfied customer indeed and Gerry is to be commended for her excellent customer service .

Geri was amazing, really helpful and friendly. She was able to answer all my questions about walking boots and I managed to successfully purchase a great pair, that she recommended. Extremely attentive and knowledgeable.

I went into the store today to get a pair of walking shoes. But unfortunately I have big feet and it wasn't that easy. I was served by a lady called Gerry and she was absolutely fabulous. She was determined to find me a pair which would fit my weird feet. She pulled out all the stops and searched high and low and managed to find me the right pair. Thank you very much one of the best retail experience I had. I left very happy and the manager( I think) at the tills was fantastic too.

The shop attended John was very helpful, and explained exactly what I need to reproof my water proof trousers.

I went into the Nottingham Wheeler Gate shop a couple of minutes before closing and Karen and John still took their time to serve me without rushing. They got the shoes I had seen previously and had everything sorted for me in minutes. Calm, friendly and helpful.

Hi, needed a new pair of boots, Harriet was helpful, patient and pleasant on the 4th November.

I needed advice on footwear and Jake was extremely helpful. His combination of excellent product knowledge and customer service skills meant I got exactly what I needed within the price range I described. I will be shopping here again. Thank you.

I went into the Nottingham Wheeler Gate branch for a waterproof jacket. I asked for some help and advice and Jake could not have been more helpful. Sorted me out with a great jacket and a good price. Thanks Jake!

Customer Advisor Raa was exceptional, very friendly and knowledgeable and really listened to her customers. She took time to understand customer requirements and then provided suitable advice. Really nice to see excellent customer service these days.