This store is always the highlight when I venture to Yeovil. The staff are so genuinely welcoming and always deliver beyond my expectations. This time, Ben helped me choose the most effective... Voir plus
L'entreprise a répondu
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Always use footfall into shops. Use them or lose them. The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone. But the web order... Voir plus
L'entreprise a répondu
Had such a lovely experience today! The service was fantastic, especially from Filip, who was so friendly, helpful and welcoming. He went above and beyond to help us and was really knowledgeable and h... Voir plus
L'entreprise a répondu
A long delivery time, the item was returned and like the delivery I am still waiting for my refund, should be quicker.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- aussi dans
- Magasin d'articles de course à pied
- Magasin de chaussures
- Magasin de matériel de camping
- Magasin de sacs et de valises
- Magasin de vêtements de sport (activewear)
À propos de Blacks - Yeovil
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
22 Middle Street, BA20 1LY, Yeovil, Royaume-Uni
- 01935 314156
4,9
Excellent
777 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always great service and communication…
Always great service and communication in Yeovil Blacks. We visit this store often, we have dog and love the outdoor life. So when we are greeted by Ben Saywell, we know we are going to get someone knowledgeable and friendly.
8 février 2025
Avis spontané
Kelly was absolutely wonderful
Kelly was absolutely wonderful. She was so knowledgeable about all the different hiking boots, and so helpful.
She had to get out masses of pairs in differing sizes but was cheerful and happy all the time.
Brilliant service in every way.
7 février 2025
Avis spontané
Hazel was very helpful and friendly
Hazel was very helpful and friendly, pointing out other offers I was entitled too that I had missed
3 février 2025
Avis spontané
Excellent
Kelly couldn't have been more helpful or patient whilst helping me make my purchase.
31 janvier 2025
Avis spontané
Brilliant!
Brilliant!! So good to deal with a person. Got personal service and great advice. Got the right shoe and the tight size.
29 janvier 2025
Avis spontané
Excellent store in Yeovil
Excellent store in Yeovil, Kelly and Tom were extremely helpful I would recommend this store and Black's in general
29 janvier 2025
Avis spontané
Great service and good prices
Attentive service from Kelly and plenty of choice. I needed a new pair of walking shoes and got a pair of Merrell's for a good price.
28 janvier 2025
Avis spontané
Louise was really helpful and…
Louise was really helpful and persevered to get me the right fitting boots. Very happy
Thanks
24 janvier 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Store had items in stock
Store had items in stock, and served by a very helpful happy Hazel
21 janvier 2025
Avis spontané
Réponse de Blacks - Yeovil
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
The lovely Louise
The lovely Louise, again, afforded me her time, patience and experience in supporting a well informed purchase. Thank you.
19 janvier 2025
Avis spontané
Great experience!
Didn't get the staff member's name but she was very helpful, without pressure, and as a result I got what I was hoping to buy! So good to be able to try a variety of footwear in an actual shop rather than wasting time online, great prices too, very competitive. Thank you number 006 on my receipt, whoever you are!
7 janvier 2025
Avis spontané
Hazel was fantastic
Hazel was fantastic, really made my trip to Blacks easy. Thank you!
31 décembre 2024
Avis spontané
Réponse de Blacks - Yeovil
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Helpful staff a good experience
Lou and Hazel were extremely helpful, making our shopping experience very enjoyable thanks.
31 décembre 2024
Avis spontané
Réponse de Blacks - Yeovil
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
great service from Hazel
23 décembre 2024
Avis spontané
Réponse de Blacks - Yeovil
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Excellent service in the Yeovil store…
Excellent service in the Yeovil store on a really busy day.
Very informative and helpful. Ordered my boots which arrived promptly and are exactly what I need.
9 décembre 2024
Réponse de Blacks - Yeovil
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Réponse de Blacks - Yeovil
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Staff very helpful
Staff very helpful (Hazel on the till), good range and prices.
19 décembre 2024
Avis spontané
Réponse de Blacks - Yeovil
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Réponse de Blacks - Yeovil
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Réponse de Blacks - Yeovil
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
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