A special thank you to a certain employee at brimsdown BOC Gases store. I had an issue needed advice and equipment this guy was above helpful and brutally honest. Sold me exactly what I needed to com... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The customer experience I received from Gary Jenkins in your Reading store was exceptional. We were in a situation where we had no gas due to a leakage. Gary stayed behind after closing to welcome me... Voir plus
L'entreprise a répondu
Hello there. I was new to testing with nitrogen gas and looking for leaks under pressure on custom made equipment. Its the customer facing foot soldiers that make all the difference..and my... Voir plus
L'entreprise a répondu
Absolutely shocking company, Took a dive cylinder back after renting for 3-4 years never having it refilled and in this time and every monthly dd paid. Rung and cancelled and colleague said nothing wa... Voir plus
À propos de l'entreprise
- Fournisseur de gaz industriels
- Compagnie gazière
- Fournisseur de bouteilles de gaz
- Fournisseur d'hélium
- Fournisseur de gaz pour le soudage
À propos de BOC Gases
Écrit par l'entreprise
BOC are the UK and Ireland's leading provider of industrial, medical and special gases, our products play an essential role in an enormous range of industries. For over 135 years, we've partnered with businesses like yours to help you deliver quality products and services that keep your customers thriving.
Reliability. Guaranteed.Our superior supply security ensures you can relax knowing you’re covered. With our presence across the UK & Ireland, numerous production facilities and reliable transport fleet, we can deliver anywhere in the country. Plus, with over 50 Gas & Gear stores and 300 agents stocking the highest-quality gas and equipment, you’re always close to BOC.
Range. Unrivalled.We have the largest range of gases, equipment and applications available across the UK and Ireland, from the day-to-day welding gases to our 15,000 strong range of special mix gases. You can have the confidence to know we’ve got what you need, whenever you need it; delivered nationally or collected locally.
Safety. First.Our number one priority is safety. We are committed to maintaining the highest standards of safety and environmental performance through continual investment in training and processes, ensuring our people have the knowledge, skills and tools they need to deliver the highest standards of compliance.
Quality. Assured.We are dedicated to advancing our products, driving innovation and equipping our team with deep industry expertise. We continually invest in and enhance our procedures to provide the best results. Being regulated, certified and compliant at every level, ensures we constantly deliver to the highest standards.
Find easily searchable, helpful articles, guides, frequently asked questions and ways to contact us at our help centre.
BOC help centreCoordonnées de contact
Forge, 43 Church Street West, GU21 6HT, Woking, Royaume-Uni
- feedbackteam@boc.com
- www.boconline.co.uk
3,7
Moyen
567 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Aways on time
4 juillet 2025
Réponse de BOC Gases
Morning Mark, I appreciate you taking the time to leave your comments. I am pleased to hear your experiences are so positive.
Best Regards
BOC Customer Services
Réponse de BOC Gases
Good morning, many thanks for your feedback. We appreciate your comments and are pleased your experience was such a positive one.
Best Regards
BOC Customer Services
BOC Deliver !!
I called BOC after being let down by another supplier (again). I explained my predicament but I was a not a current customer.
The professional staff at BOC immediately understood my requirements for a Foods Grade Mixture and pulled out all the stops to ensure I had a fresh supply delivered within 24hrs "Now that's what I call Service !!!"
21 juin 2025
Réponse de BOC Gases
Good morning, Many thanks for your comments. I'm pleased you had such a positive experience and we were able to assist.
Best Regards
BOC Customer Services
Horrific hidden fees: 1 bottle used & billed £700+
Can anyone honestly say that the use of one small bottle of nitrogen should cost a total of £484.06 (and growing) ?!
Today I received a late payment charge which is the final straw.
For those not wanting to read a long message, I give you the summary:
I used one small bottle of nitrogen and have been landed with almost £500 in fees and I have not even closed my account yet...
I ordered 3 bottles of gas, only to find out the yearly rental fee is all up front and per bottle. It is around 3 times the cost offered by other companies. £799 was my first invoice amount, which for a small company it came as a nasty shock. I quickly sent 2 bottles back and obviously incurred further collection charges and now i'm getting late fees.
I was suckered in by a "sale". I took 3 bottles trying to offset the cost of shipping.
Companies like this exert a lot of stress on small companies.
Lesson learned, do not jump on "offers" quickly. The hidden fees have really set us back.
I am now with another company at a fraction of the cost...
1 juillet 2025
Avis spontané
Réponse de BOC Gases
Good afternoon Paul, I'm sorry to hear your comments. Unfortunately I am unable to find your BOC account details from the information provided. Please email your account and contact details to feedbackteam@boc.com along with the invoice details and we will happily investigate this on your behalf.
Best Regards
BOC Customer Services
Réponse de BOC Gases
Good morning David, many thanks for taking the time to leave your feedback. I'm pleased you had such a positive experience and your comments are appreciated.
Best Regards
BOC Customer Services
always on time
29 juin 2025
Réponse de BOC Gases
Good morning Yvonne, thank you for your feedback. Your comments are appreciated.
Best Regards
BOC Customer Services
Don’t use this company
Don’t use this company
Very expensive to use. Prices have so many hidden costs. Delivery is £37.50. They charge for hire the cylinder they are Con artists. I have been trying to call them for almost 3 months to cancel the number provided it close by 12 noon. I try to online chat is not working and trying to email also failed. I have asked to reduce my account before closing they charge me £215. Never going to recommend this company or use them ever again. Please 🙏 don’t use this unfair company. They don’t contact you rather get collections team to deal with you. POOR Customer Support
1 avril 2025
Avis spontané
Réponse de BOC Gases
Good afternoon Manik, I'm sorry to hear your unhappy with the service you have experienced. Unfortunately I am unable to find your BOC account details from the information provided. Please email your account and contact details to feedbackteam@boc.com along with the invoice details and we will happily investigate this on your behalf.
Best Regards
BOC Customer Services
Never any issues
24 juin 2025
Réponse de BOC Gases
Hi Steve, thanks for your feedback it's great to hear such positive comments.
Best Regards
BOC Customer Services
Ordered online
Ordered online, comes on day they say and driver is always friendly. You have a time window but its always met.
23 juin 2025
Réponse de BOC Gases
Many thanks for your feedback Jo, we do appreciate your comments and are pleased you had such a positive experience.
Best Regards
BOC Customer Services
Order placed and delivered as promised
23 juin 2025
Réponse de BOC Gases
Many thanks for your comments Alison, your feedback is appreciated.
Always no fuss
13 juin 2025
Réponse de BOC Gases
Hi Steve, thank you for your positive feedback. Your comments are appreciated. Great to hear your experiences are always "fuss free".
Best Regards
BOC Customer Services
Réponse de BOC Gases
Good morning Mark, many thanks for your feedback. I'm pleased you had such a positive experience.
Best Regards
BOC Customer Services
Helpful friendly staff
18 juin 2025
Réponse de BOC Gases
Good morning Andie, thank you for your feedback. Your comments are appreciated.
Best Regards
BOC Customer Service Team
Helpful and friendly
23 mai 2025
Réponse de BOC Gases
Good morning,
many thanks for taking the time to leave feedback. Your comments are appreciated.
Best Regards
BOC Customer Services
Réponse de BOC Gases
Morning Roger, we do appreciate your time and effort leaving feedback. Thank you.
Best Regards
BOC Customer Services
Réponse de BOC Gases
Good afternoon Mr Else,
many thanks for your feedback. We are grateful for you taking the time to do this, it is very much appreciated.
Best Regards
BOC Customer Services
Very good quick and polite service
12 juin 2025
Réponse de BOC Gases
Hi Pawel, thank you for your feedback. We appreciate you taking the time to leave such positive comments.
Best Regards
BOC Customer Services
Réponse de BOC Gases
Good afternoon Philip. Many thanks for taking the time to leave such positive comments, they are very much appreciated.
Best Regards
BOC Customer Services
IT WAS EASY TO PLACE AN ORDER ON THE…
IT WAS EASY TO PLACE AN ORDER ON THE PHONE . THE PERSON I SPOKE WITH WAS INFORMATIVE AND HELPFUL .
16 juin 2025
Réponse de BOC Gases
Good Morning Arthur,
We appreciate you taking the time to provide feedback, it's good to hear your experience was such a positive one.
Kind regards,
Lisa.
BOC Customer Service Team.
Excellent Service from the Cleator Moor…
Excellent Service from the Cleator Moor Branch. Very helpful and very quickly delivery.
1 mai 2025
Réponse de BOC Gases
Good Morning Peter,
Thank you for taking the time to leave such a lovely review. It is much appreciated.
Kind regards,
Lisa.
BOC Customer Service Team.
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