A special thank you to a certain employee at brimsdown BOC Gases store. I had an issue needed advice and equipment this guy was above helpful and brutally honest. Sold me exactly what I needed to com... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The customer experience I received from Gary Jenkins in your Reading store was exceptional. We were in a situation where we had no gas due to a leakage. Gary stayed behind after closing to welcome me... Voir plus
L'entreprise a répondu
Hello there. I was new to testing with nitrogen gas and looking for leaks under pressure on custom made equipment. Its the customer facing foot soldiers that make all the difference..and my... Voir plus
L'entreprise a répondu
Absolutely shocking company, Took a dive cylinder back after renting for 3-4 years never having it refilled and in this time and every monthly dd paid. Rung and cancelled and colleague said nothing wa... Voir plus
À propos de l'entreprise
- Fournisseur de gaz industriels
- Compagnie gazière
- Fournisseur de bouteilles de gaz
- Fournisseur d'hélium
- Fournisseur de gaz pour le soudage
À propos de BOC Gases
Écrit par l'entreprise
BOC are the UK and Ireland's leading provider of industrial, medical and special gases, our products play an essential role in an enormous range of industries. For over 135 years, we've partnered with businesses like yours to help you deliver quality products and services that keep your customers thriving.
Reliability. Guaranteed.Our superior supply security ensures you can relax knowing you’re covered. With our presence across the UK & Ireland, numerous production facilities and reliable transport fleet, we can deliver anywhere in the country. Plus, with over 50 Gas & Gear stores and 300 agents stocking the highest-quality gas and equipment, you’re always close to BOC.
Range. Unrivalled.We have the largest range of gases, equipment and applications available across the UK and Ireland, from the day-to-day welding gases to our 15,000 strong range of special mix gases. You can have the confidence to know we’ve got what you need, whenever you need it; delivered nationally or collected locally.
Safety. First.Our number one priority is safety. We are committed to maintaining the highest standards of safety and environmental performance through continual investment in training and processes, ensuring our people have the knowledge, skills and tools they need to deliver the highest standards of compliance.
Quality. Assured.We are dedicated to advancing our products, driving innovation and equipping our team with deep industry expertise. We continually invest in and enhance our procedures to provide the best results. Being regulated, certified and compliant at every level, ensures we constantly deliver to the highest standards.
Find easily searchable, helpful articles, guides, frequently asked questions and ways to contact us at our help centre.
BOC help centreCoordonnées de contact
Forge, 43 Church Street West, GU21 6HT, Woking, Royaume-Uni
- feedbackteam@boc.com
- www.boconline.co.uk
3,7
Moyen
567 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First Order
After initial problems with login my overall experience was great and the individual I spoke with was very helpful and easy to deal with.
20 juillet 2025
Réponse de BOC Gases
Good afternoon,
many thanks for taking the time to leave feedback. I'm pleased to hear your over all experience was a positive one after the initial issues had been resolved.
Best Regards
BOC Customer Services
Very helpful staff.
23 juillet 2025
Réponse de BOC Gases
Good morning Ian, many thanks for your feedback. Your comments are appreciated and I am pleased to hear you had such a positive experience.
Best Regards
BOC Customer Services
The worst management and customer…
The worst management and customer service I've experienced.
Glad I've gone to coregas
30 juillet 2025
Avis spontané
Réponse de BOC Gases
Hi Jamie,
Thank you for your review, I am sorry to hear that you have not had a great experience. I have requested that Trustpilot reach out to you to provide some further details so I am able to identify your account.
Kind regards,
Lisa.
BOC Customer Service Team.
Réponse de BOC Gases
Hi Alfie,
Thank you for your review. I am delighted to hear you are happy with the service provided.
Kind regards,
Lisa.
BOC Customer Service Team.
Réponse de BOC Gases
Good morning Paul, many thanks for the positive feedback, your comments are appreciated.
Best Regards
BOC Customer Services
Although I only use my equipment on a…
Although I only use my equipment on a very low basis the quality of service I have received is excellent be it from the shop that supplies the gas etc to the guys and girls in the office that send the invoice etc nothing is to much trouble 5*
8 juillet 2025
Réponse de BOC Gases
Good Morning Mr Reynolds, your comments are very much appreciated, I am very pleased to hear your experiences are such positive ones.
Best Regards
BOC Customer Services
Réponse de BOC Gases
Morning Ian, thank you for your feedback. It is very satisfying to hear you have had prompt and easy service.
Best Regards
BOC Customer Services
Hello there. I was new to test with nitrogen gas to look for leaks on custom made equipment.
Hello there.
I was new to testing with nitrogen gas and looking for leaks under pressure on custom made equipment.
Its the customer facing foot soldiers that make all the difference..and my contacts both in Wales and up North was fantastic....straight to the point...this is what and how you need...and set me up an account and a gave a good deal.
Since set up 3 additional customers with the same systems so good job all around.
My experience has been very good...
5 mai 2025
Réponse de BOC Gases
Good morning Peter, thank you for your comprehensive feedback. Your feedback is appreciated and it is very satisfying to hear you have had such positive experiences.
Best Regards
BOC Customer Services
Réponse de BOC Gases
Hi Bernie, many thanks for your comments. I am pleased your experience was a positive one.
Best Regards
BOC Customer Services
Réponse de BOC Gases
Morning Ronald, I'm happy to hear you had such a positive experience and I appreciate you taking the time to leave your feedback.
Best Regards
BOC Customer Services
Cannot reply to emails making it…
Cannot reply to emails making it difficult to communicate as to why bill is so much, and complete waste of time as can't simply use reply as will not send.
7 juillet 2025
Réponse de BOC Gases
Hi Mark,
Apologies for the delay in responding. Do you still require assistance with this issue? Please contact us at feedbackteam@boc.com and we can take a look at your enquiry if still required.
Kind regards,
Lisa.
BOC Customer Service.
Réponse de BOC Gases
Good morning John, great to hear your experience was a positive one. Your comments are greatly appreciated.
Best Regards
BOC Customer Services
Special price suggestions
Generally, service is friendly and good. As a retired diy'er, I find the rental of oxy-acetalene acetylene bottles very expensive.
Could I suggest a special price for hobbyists and retired people using the gasses for their hobbies and projects.
19 juin 2025
fast and excellent service
1 juillet 2025
Réponse de BOC Gases
Good morning Hadeel, thank you for your comments. We appreciate you taking the time to leave feedback and it is very satisfying to hear you had such a positive experience.
Best Regards
BOC Customer Services
Brilliant service
Brilliant service. Friendly team always have stuff you need. Quality accessories.
5 juillet 2025
Réponse de BOC Gases
Hi John, we appreciate you taking the time to leave your feedback. It is satisfying to hear you are happy with both the quality of the service and the accessories.
Best Regards
BOC Customer Services
Camborne branch is outstanding
Service and support from the Camborne branch is wonderful.
Very friendly and obliging. Very knowledgable and helpful.
Highly recommend.
Thank you BOC Gases.
5 juillet 2025
Réponse de BOC Gases
Good morning Graeme, I really appreciate you taking the time to leave such positive comments. It is great to hear you have such a positive relationship with the branch.
Best Regards
BOC Customer Services
Great job very efficient driver.
30 juin 2025
Réponse de BOC Gases
Thanks Amanda for your positive feedback, your comments are very much appreciated.
Best Regards
BOC Customer Services
Terrible company offering dreadful…
Terrible company offering dreadful service. Complicated website. Moving elsewhere
17 juin 2025
Réponse de BOC Gases
Morning Paul, many thanks for your positive comments. We do appreciate you taking the time to leave your feedback.
Best Regards
BOC Customer Services
five stars the best
five stars the best - as whenever I order, collect and deal with any staff member at the Kilkenny site, I am met with efficiency, the best customer service at all times - be proud, thanks guys
4 juillet 2025
Réponse de BOC Gases
Good morning, Many thanks for your feedback. I am very pleased to hear you have such positive experiences with this site. Your comments are greatly appreciated.
Best Regards
BOC Customer Services
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