BOI Payment Acceptance Avis 148

Hira was very helpful and polite.

Requested a review of our transaction rates with BOI ,we always had a first class relationship with them over many years ,the BOI representative Carlie Corcoran was absolutely fantastic to deal with and offered us very attractive transaction rates going forward ,polite, informative and honest.

Hira Qureshi was extremely helpful and informative. I found her to be very pleasant and answered all my questions. She was also very efficient and answered emails very quickly. Would not hesitate to work with her again.

I dealt with Carlie Corcoran who was very courteous and informative and not at all pushy, she delivered an excellent sales pitch and it was a pleasure dealing with her.

Impressed with the speedy response from Carlie Corcoran to my query, she was very helpful and outlined all the information I needed.

Had the pleasure of dealing with Hira today. I had an ongoing problem that wasn't being dealt with, but when Hira became my contact, all was sorted instantly, with great customer service from Hira. Im happy again now!

Excellent Customer Service!
Charlie was amazing—attentive, professional, and genuinely helpful. They quickly resolved my issue with care and efficiency. One of the best customer service experiences I’ve had. Highly recommend

We dealt with Carlie Corcoran. She could not have been more helpful and
could help with any questions I had. You need more like her !
Tuites Garage Ltd

Very good service,Hira was so helpful n easy to deal with. Definitely recommend them

Excellent service… got back to me immediately, Charlie Gibson was a pleasure to deal with - I didn’t feel pressured I could take my time to make my decision and the process was super easy.

I have been trying to cancel this service for four months. Firstly, they apparently didn't receive two written letters. Then they rarely reply to any emails. The only rapid response I received was after leaving a poor review. They assured me that the service would be cancelled but guess what; they are stilling billing me. I contacted their chat service; still awaiting a reply. Avoid.

Would NOT recommend this company to anyone. I've been since September trying to get my account closed.
After account was closed they illegally withdrew another months fee from my bank account. I phoned in November to see why, turns out it was never cancelled on their side, luckily I had confirmation of my September conversation by email. Another transaction withdrawn again this month. Told it was a glitch in their system. A transaction withdrawn from someone's account without their permission is FRAUD.
I hope I no longer need to make anymore phone calls to this company to resolve anymore illegal withdrawals.. update.. now gone over their 30 day refund policy for the 1st transaction they withdrew and promised I would have back in my account within 30 days.

Thank you very much Charlie for your recent help with my enquiry

Don't forget, if you cancel the contract, then they require 30 billable days' notice for cancellations. Yes!! You will pay for another month while you don't use their terminal.
But I'm shut up, because it is in the terms &conds.
Be aware of it before you sign with them!

Long Standing customers of BOI payment acceptance.
Carlie in retention was great in turning our renewal around so quickly and efficiently.

Fast efficient and pleasure to work with 👌

Carlie was extremely helpful when renewing my contract. She did an in depth review and explained everything thoroughly. She was professional and efficient. Very happy with the service.

I recently renewed the contract for the business and was dealing with Carlie who was very knowledgeable and helpful and a pleasure to deal with. The matter was dealt with very professionally and promptly.

Having had a difficult experience with BOI Payments, my faith was restored on my most recent interactions. Carlie who dealth with me was particulary helpful and efficent

Attempted to cancel this service. Wrote to their registered address twice. Claimed they never received them. Apparently email is the best way to cancel (although you'll need to contact them afterwards as they tend to ignore emails as well).