Customer services were so helpful. They gave me advice on products and arranged delivery to take place after I returned from holiday. The tv cabinet I bought is perfect - just what I needed. It’s good... Voir plus
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Lisez les avis des autres
I found what I was looking for immediately going onto love natural furniture website; a small antique writing desk with a drawer painted in grey soft hues. It arrived and sits perfectly in my bedroom,... Voir plus
I bought a medium sized sideboard made from mango wood for my hallway. Initial queries about the interior sizing were answered quickly. It arrived on time, extremely well packaged and the legs were ea... Voir plus
I ordered a Louis writing desk. It was sold as " fully assembled". It arrived in pieces requiring assembly. I got in touch with Bokel and said I was unable to do this myself. They admitted the table w... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Bokel, we curate thoughtfully crafted interior pieces made from premium, ethically, and sustainably sourced materials. Our furniture is fully customisable and designed to reflect your individual style—timeless, personal, and never led by trends.
Coordonnées de contact
Royaume-Uni
- 07815495943
- info@bokel.co.uk
- www.bokel.co.uk
4,3
Excellent
35 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The furniture is beautiful quality and…
The furniture is beautiful quality and shipped with suitable packaging.
Had one problem with a stool I ordered where the bolts would fit, the cut out wasn’t wide enough for the washer, but we fixed that by getting longer bolts
Generally good service and quality.
24 février 2022
Rounded Chestnut Coffee Table
We are really impressed with the quality of our new coffee table. Unfortunately our original table arrived damaged but Anita in customer services was able to arrange a convenient pick-up for this and quick delivery of a replacement.
23 décembre 2021
Lovely furniture
Lovely furniture, good prices and quick delivery. What's not to like!
18 novembre 2021
Beautiful coffee table with excellent…
Beautiful coffee table with excellent service from order to speedy delivery I highly recommend this company.
2 juillet 2021
Avis spontané
Very helpful and friendly
There were problems with distribution and the courier, but they were very helpful finding information out for me and were very polite.
8 juin 2021
Since my earlier reviews Peter Stephens…
Since my earlier reviews Peter Stephens of Love Natural Furniture has been in close touch with me and very courteously dealt with my complaint.
It seems the courier had lost my order and that a replacement would take another 4 to 8 weeks. The Company immediately offered to refund my original cost and made a kind gesture of offering me £40 as compensation for the bother.I now realise that they are a small company but wanted readers to know that all is above board. They have even agreed to update their web site to make it easier to arrange contact.
All in all a very very satisfactory outcome
22 avril 2021
Avis spontané
Gorgeous quality furniture
I've bought two of their bediside cabinets through Etsy. Items are late but the seller has been in touch to communicate reason for the delay (Suez Canal backlog) - I really appreciate that. I will update my review once I get my items.
UPDATE: Definitely NOT a scam. My bedside cabinets are simply beautiful!! I'm impressed with the quality, looks and finish, the wood has a wonderful grain and it's very sturdy. I'm also impressed with customer service, I couldn't track them on DHL - I was worried, and the seller - Anita - kept reassuring me every step of the way. I totally recommend this shop and the furniture that they sell - could not be happier with the product.
20 avril 2021
Avis spontané
Réponse de Bokel
Hello Andrea, I have checked our system and can see that you ordered this through our Etsy shop. My partner, Anita, has responded to you on Etsy and provided you with a phone number to contact her. I understand there are a lot of scams online so I can see why you might be concerned but I want to reassure you that we are a proper business and not a scam. We have just had a couple of problems recently with our couriers and we are trying our best to rectify this and we have also had issues due to the Suez Canal blockage that you might have seen on the news.
I can’t give my review as still waiting…
I can’t give my review as still waiting for my delivery and have had no reply to my requests for information!
16 avril 2021
Réponse de Bokel
Hello Nicky,
We can see in our business inbox that we did in fact correspond with your regarding your order. There was a short delay which we informed you of and your order was delivered the following week. Customer service is our priority and we always aim to answer emails within 2 - 4 hours. We hope that you are happy with your purchase.
It’s been nearly 2 weeks since I place…
It’s been nearly 2 weeks since I place my order. I have had no correspondence, no tracking number, I Jane no idea when my products will be arriving.
9 avril 2021
Réponse de Bokel
Hello Patrick, I am sorry. You should have received automatic email confirmations with estimated dispatch times so I am not sure if these have gone to your spam folder or if there has been some other technical issue here. I have sent you an email to let you know that your delay is due to our courier, DHL, having a backlog with deliveries around Easter. I will email you again on Monday when they should be giving me a tracking number for your deliver. Apologies for any inconvenience here.
Perfect writing desk
I found what I was looking for immediately going onto love natural furniture website; a small antique writing desk with a drawer painted in grey soft hues. It arrived and sits perfectly in my bedroom, and is perfect. I love it. Looks more expensive than it was and is well made with a very good wooden top in an antique stain.
29 mars 2021
Good quality tv stand
Good quality tv stand. Exactly as described on website. Reliable delivery.
26 mars 2021
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