Boots Hearingcare - Cambridge Avis 

It was first class
I was very nervous about it but made me very comfortable at all times
The tests was done so professionally
And I did feel more relaxed
By the end,
No pressure was put on me
Many thanks
Mr Michael Pocock (KCStG)

I felt the audiologist was interested in my needs and he was willing and able to answer my questions.

Visited Rose who helped me with my hearing aids. Outstanding customer care and overall a very professional and efficient service. Job very well done Rose !

Friendly, knowledgeable service. Easy to get appointments.

The audiometrist, Rose Jewell, was reassuringly expert, warm and charming. This made the whole experience pleasant. Her explanation of the complexities of the new hearing aids was clear and was hugely important because the manufacturer's printed instructions were too terse and used unnecessary jargon like referring to a charger as Phonak Charger Case Go although 'Case Go' means nothing. They should call the two models 'basic charger' and 'indirect charger with rechargeable battery' and give them different model numbers for identification.

It was a very thorough hearing test
, very informative and caring I was very impressed with the whole procedure.

The assistant explained everything to me the test was very good I was quite surprised at the level of hearing that I have lost.
He was very thorough and told me about every step of the procedure.

Very thorough and friendly. Good professional advice and everything explained clearly

The actual experience of having my hearing tested was good; the audiologist was friendly and supportive, and the advice given was helpful. However several phone calls and emails on my part were not acted on, and almost 2 months have elapsed before a fitting has been arranged. Perhaps this is standard practice, but it would have been helpful to have been told about the delay.

Rose was absolutely amazing and explained everything so well, she explained my hearing loss in a way no one has before, so that I now understand what I hear and don’t hear.
I was quite anxious having not previously had good experiences at other places, but left happy and confident my new hearing aids are going to work for me!

Friendly and very well informed audiometrist who explained thoroughly the loss situation.

Made you feel comfortable and the whole experience easy and not intrusive. Asking you exactly want you want and not pushy

Appointment time to suit me. Friendly, unrushed service for both appointments.

The audiologist was extremely helpful and knowledgeable.

It was all very efficient, but there was no informed choice about which hearing aid to get. I was shown one device and asked which colour I wanted.

it was prompt , thorough and pleasant

Good welcome. This was my second appointment, so the detailed tasing, explanation and advice, with as suggested my wife present. The audiologist was excellent and helped me to make my decision and let me practice a little on a test hearing aid.