Boots Hearingcare - Exeter Avis 26

Extremely good facilities in the right locations with very helpful audiologist support

She was very help full she explained the difference between n hs and private and also I tried a pair on

My wife has a yearly review but getting an appointment is a nightmare. For the past 3 years, appointments have been cancelled and trying to rearrange has been difficult to put it politely. The store, when visited, made an appointment only for it to be cancelled. Trying to rearrange, the store said it could not make appointments for annual reviews - WHY?? The on-line booking system did not work, again, and the telephone took an eternity to be answered. Eventually, getting through, an appointment was made, for the same day but an hour earlier. Why on earth could this not have been done when an appointment was made, face to face, in the store?? She was told the appointment had not gone on to the system, so how come she received texts to cancel and confirm (two separate texts, 30 minutes apart)? Totan incompetence and a system which seem designed to confound the customer.

Good customer experience. Hearing given a thorough test to source for the problems. The audiologist was very knowledgeable.

Not rushed time for me ,very nice people. Little experience. But lam erein lot better.

I needed more time to practice putting the aids in but Boots man was very helpful

It wasn’t rushed & I was given time to make decisions.

Elise has been so very good. Super service. Thank you.

Lovely appointment with Elice, professional service with no pressure to buy.

I’m perplexed that there are good reviews for Elise. Having had really lovely audiologists in the past at this branch, I now have someone who I have never seen smile, is unwelcoming & who always gives the impression that she would rather be somewhere else rather than dealing with the public. I will be going elsewhere when I need new hearing aids going forward.

Following response from Hearingcare I have since sent several emails to them, the last over a week ago, & have not had the curtesy of reply from them. Extremely poor customer service!

The audiologist Steve was very professional , quick and got the test done and a new hearing aid ! Very funny and polite guy !

Very caring and passionate provisionals. Steve help me not only with my hearing aid but also took the extra step to explain all the details of making sure my hearing aid is the right type for my in the long term of using them. Job will done Steve.

Great service. The Boots audiologist took into account my requirements and is moving forward with fulfilling them.

Professional, friendly. Good follow-up from last appointment. Their tests proved my own thoughts - that my hearing had got worse than last time they tested it. Two years ago, I had tried hearing aids and given them back - now I'm trying them again. Total support from their specialist for my trying hearing aids again. She was very positive.

Excellent advice and information from Elice , my hearing consultant. She was patient , explained everything clearly and at no time put any pressure on me to buy the hearing aids . I am , as a result, extremely satisfied with Boots Hearing Care and the product I have bought , which appears to cover every aspect of my hearing loss . Thank you .

Professonal at all times everything explained calmly and easy to understan.

The hearing test was good. However,advised of different types of options and not showing them was a big let down.
The worse was not being advised of the delay in obtaining hearing aids . 3 visits without a hearing aid being fitted and explained how to use the new technology very disappointing.
I felt very worried about how the aftercare would be.
I really wanted to buy from Boots as I trusted them initially.

Excellent customer service from Steve (audiologist)

Elise was excellent in all respects, in her initial testing
and the details regarding how to use the hearing aids, and about the test period details.
She was available to contact if I had problems with the operation of the new hearing aids at home.

I just wish I hadn’t gone to Boots for my first ever hearing aids.

I needed more support than they gave.

I wish they had helped me understand about insuring my aids etc.

They also offered zero support in using the technology of the aids like the app, Bluetooth connectivity etc. I was just told I could do what I wanted. I then contacted Phonak directly who told me….

“ We would therefore request that in the first instance you kindly direct your enquiry to the person or company from whom you purchased your hearing instruments and aftercare package.”

So not happy with their service either! For the money I expect someone to help me.

Luckily I met someone at the pub who also has Phonak hearing aids and helped me with all of this. Connecting to my phone etc.

Really unhappy with the service received.

Nothing I can do now, but wish I had gone elsewhere.