Boots Hearingcare - Gateshead, Metrocentre Avis 

Laura inspired a lot of confidence through her professional and friendly manner.

Lovely girl, very patience and polite. Give very clear and helpful instructions on what was best for me. Thank you.

Excellent service from start to finish and the service from the assistant who put my mind at rest and encouraged me to buy my first hearing aids. Her friendly attitude and simple explanations made the experience a pleasure from start to finish

staff gave a very clear message about the product that was bean asked about and all information was clear

15th September 2026
Very professional. Reassurance and guidance despite my initial reluctance to believe my hearing was actually a problem. Everything explained clearly and the way forward advised without pressure. Patient - at no time did I feel rushed. Thank you.

Laura was extremely helpful and knowledgeable.

Excellent audiologist extremely knowledgeable professional & friendly i was a little nervous & Laura put me at ease nothing was a problem.
Can't recommend her enough

The staff I had contact with were all excellent. Nothing was too much trouble. When my CROS aid ‘died’ I felt I was trapped in a rigid system. not geared to my personal circumstances. I wrote last Saturday,knew it wouldn’t be seen till Monday but today is the first personal reply I’ve had , which is not good enough. I’m completely deaf in my left ear. I’ve had to go back to my NHS aids. Your clients deserve better.

My very expensive hearing aids we’re un changed one was faulty and after two weeks still haven’t had any contact from Boots so going to ask for a refund £3,500 to be exact
The service has deteriorated over the years and assume that you will refund
NOT this time

It is very difficult to make an appointment for an annual review of hearing aids. I received a text with a link to make an online appointment. Only 2 options were available - neither of which were possible for me. I made a special trip to the Metrocentre to make an appointment, only to be told that I could only make a hearing test appointment and I needed to phone to make an annual hearing aid test. Boots don’t seem to realise that only providing a phone option is not good for those who can’t hear very well! Why does the online version not work, if Boots refuse to provide a face to face option?

The young lady was very helpful, polite and explained everything think she was called kate. Going to see her again 4th August for a check up but was really satisfied with my purchase.

Kate was very good, friendly, explained everything that was happening

Put me at ease

Friendly, welcoming staff, explained what they were going to do, the results of the tests and what my options were.

Great service - I had appointments with two advisers- one for the initial check and as I identified hearing loss the full hearing test. Both were very approachable and friendly answered all questions without any hesitation. Excellent service. Thank you

The technical advice was good but appointment timekeeping was less than satisfactory. Staff were caring and helpful.

Still waiting of a phone call back about my insurance

Clearly explaining available options to
Me

I’ve ordered

Thank you

Wonderful staff and very experienced audiologists. The whole experience was very enlightening and very necessary. The hearing aids were were well explained and they have opened up my life.

Kate dealt with my hearing-related issues in a sensitive and professional way, ensuring that I was fully-informed about both the outcome of the hearing test and the different options available for hearing aids. The opportunity to test a pair of hearing aids was very welcome, and I appreciated the trust placed in the customer. Exceptional service