Boots Hearingcare - Gateshead, Metrocentre Avis 

I was able to get a next day appointment and after a thorough assessment, I tried a hearing aid that I could immediately note a vast improvement to my hearing versus my hearing with my NHS hearing aid. The only reason I gave 4 stars instead of 5 is that I have to wait 10 days to go back and be fitted for the aid, which was disappointing.

Very professional Mr.Paige and Abbey who took time at three visits for tests and final fitting by Abbey

Hi had both my ears cleaned of wax prior to my hearing test which was painless and carried by a very competent lady who explained the whole process before proceeding very happy with this and the audiologist who did my test very informative thankyou both a credit to the company

Careful considerate perso. Who looked after me

Very impressed with the service

staff very friendly and explained everything , took time to make sure you understood what was going on

My mother was very nervous but was soon made to feel comfortable by the staff. She was very happy with the exceptional service she received. For the first time in several years she could hear perfectly with the test hearing aids. No regrets going there and 100% satisfaction with the results

Fantastic service! The audiologist took the time to thoroughly test my hearing, clearly explained the findings, and helped me select the perfect hearing aids to suit my needs. Highly professional and attentive; highly recommend!

Well Done job hearing test accurate hearing aids very good I have arun up appointment in January 17th Thursday

Very thorough, friendly and helpful.

The experience was good and professional staff very good and friendly

Whilst I cannot fault the product, I wish I had researched on line before going to Boots. I purchased a pair of Phonak Audeo 190-sphere hearing aids at a cost of £4,153.33 which included a discount of £1595 and also included a TV receiver. The same product is available on line for about £2500 so I would advise anyone to research first. As with all big businesses boots put money before any other considerations, so for that reason I have done the same with this review. Another minus was the reception area was at the rear of boots store in the metro centre, Gateshead and felt a bit cheap and clinical. That said the audiologist was very professional and informative and made me relaxed. Unfortunately towards the end of the consultation he appeared to be more of a salesman.
Once the aids were put in to test I could not believe how good they were. I must admit to getting emotional at being able to hear again. I did choose the latest, top of the range aids so if they didn't work, what would? One week later I attended a fitting appointment to collect my new hearing aids. They were as expected and everything was explained to me very professionally. Overall I cannot fault boots except for the profit grabbing aspect. My advice is to research on line first and that would apply to any product purchased from any large high street chain.

Seen on time, good explanations, no hard sell. Expensive but, so far, very happy with AI hearing aids which connect via bluetooth with my phone, PC and car. I'm confident that if I experience ear problems, as I have with hearing aids in the past, I have plenty of time to return them and get my money back.

Good advice and attentive

Excellent service with great information received about hearing loss

Appointment started on time. Staff were very helpful , friendly and patient. Answered all of the questions I had.

I found the whole process good from making the first contact to finish receiving the hearing aids and actually been able to hear was amazing.

Great service

The appointment was started on time and the tests were not rushed - allowing time for questions.

Excellent customer service can not fault advice given