A couple of times have not been able to disconnect. No coherent strategy from BP in terms of charger provision nationwide ie compare yourselves against Tesla you are way short of gold standard
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Lisez les avis des autres
Well, where do I start I have only had my new Citroen EV C3 aircross for 8 days now... I am a 66 year old male and a complete novice when it comes to anything above pure basic technolo... Voir plus
L'entreprise a répondu
I find BP Pulse very straightforward to use, whether you use the app or not. Starting a charge is simple, and I haven't had any problems with the service itself. My only real concern is the cost. The... Voir plus
L'entreprise a répondu
Belinda provided excellent support on the phone when I was at a petrol station in Essex on Thursday 22nd October 2026. She was patient as she showed me how to create an account on the app. I would rec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Coordonnées de contact
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Royaume-Uni
- 0330 016 5126
- https://www.bppulse.co.uk/help-centre
- www.bppulse.co.uk
4,1
Bien
10 k avis
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Réponse de bppulse
Hi Mohammed,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that your issue was resolved and that the support provided was helpful. We sincerely apologize for any inconvenience you may have experienced before the matter was resolved.
Your feedback has been reviewed, and it is great to know that our team was able to assist you effectively. Comments like yours encourage us to continue delivering the best possible service to our customers.
We truly appreciate your kind words and your support. Should you require any further assistance in the future, please do not hesitate to reach out to us.
Thank you once again for choosing bp pulse.
Kind regards,
Pandian Anbarasoo
bp pulse
Very easy access
Very easy access , clear signage, safe place to charge early at 5am
25 juillet 2026
Avis spontané
Réponse de bppulse
Hi Annie,
Thank you for taking the time to share your feedback and for awarding us a 5-star review.
We are delighted to hear that you found the location very easy to access and appreciated the clear signage and safe environment, especially for charging early in the morning. Providing a convenient and reliable charging experience for our customers is very important to us.
Your positive comments reassure us that we are meeting the needs of drivers who rely on our charging network at all hours. We will be sure to share your feedback with the relevant teams.
Thank you once again for choosing bp pulse and for your kind words. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Pandian Anbarasoo
bp pulse Customer Care Team
I couldn’t get the charger to connect…
I couldn’t get the charger to connect to my car so I called customer services and the man I spoke to was so pleasant, calm and helpful. He gave me advice as to how to resolve my problem but suggested I stay on the phone to him until it was resolved, given that took a while I was very grateful he was there to help me and he was incredibly patient. Thank you
26 juillet 2026
Réponse de bppulse
Thank you so much for your wonderful review! 🌟 We're sorry you experienced difficulty connecting to the charger, but we're delighted to hear that our customer support team was able to assist you. It's great to know our advisor was patient, reassuring, and stayed with you until the issue was resolved. Your kind words mean a lot to us, and we'll be sure to share your feedback with the team. Thank you for choosing bp pulse, and we look forward to supporting you on your future journeys. ⚡🚗😊- Veron, Bp pulse support.
New station - tyres & air out of order already
Disappointing first experience of the new BP Pulse at Tingley, West Yorkshire. I have an EV, but on this occasion stopped for tyre pressure check and air. However the payment system wasn’t working. Calling the BP Pulse help number they said they could only help with chargers, then calling the 0800 general BP customer service number I was given instead got that frustrating ‘offices are now closed’ message being a Sat. afternoon. Good thing I didn’t have a flat tyre. I went there thinking it was bound to be good because it was so new. Not so it seems…
25 juillet 2026
Avis spontané
Réponse de bppulse
Hi Susan,
thanks for taking the time to leave a review. I'm sorry to hear that the tyre inflation equipment wasn't working during your visit, especially given this was your first experience of our new Tingley site.
I understand how disappointing and frustrating this must have been, particularly when you were unable to get assistance at the time and were left without a resolution. I appreciate your comments regarding the payment system and the difficulties you experienced when trying to contact the appropriate support team.
Thank you for bringing this to our attention. I will ensure your feedback is investigated and shared with the relevant teams so the issue can be reviewed further.
Gary, bp pulse team
Réponse de bppulse
Hi Yawar, thanks for the 5-star review! 😊 We're delighted to hear you received excellent customer service.
Thanks for choosing bp pulse. Comments like yours mean a lot to the team, and we look forward to supporting you again in the future. ⚡Paula, bp pulse
Réponse de bppulse
Hi, thanks for the 5-star review! 😊 We're delighted to hear you found our service very helpful.
Thanks for choosing bp pulse, and we look forward to seeing you charging with us again soon. ⚡Paula, bp pulse
Good support and a good app
Just joined up through Motability
Good rates and good service
Great support when needed
Easy to talk to someone straight away via the app and get resolved
23 juillet 2026
Réponse de bppulse
Hi Jeff,
Thanks for the great review! 😊 We're delighted to hear you've had a positive experience with both the app and our support team. It's fantastic to know you're finding the rates competitive and that help is easy to access whenever you need it. Thanks for choosing bp pulse through Motability, and we really appreciate your recommendation! ⚡🚗💙
Gary, bp pulse team.
Belinda was very helpful and…
Belinda was very helpful and informative about the state of obsolete product we have.
23 juillet 2026
Réponse de bppulse
Hi Dave,
Thanks for taking the time to share your feedback! 😊 We're so pleased to hear that Belinda was helpful and kept you well informed. We'll be sure to pass your kind words on to her – she'll really appreciate the recognition. Thanks again for choosing bp pulse! ⚡🚗💙
Gary, bp pulse team.
Cables too short
II am a new EV owner, and have been trying a few different charging stations. BP Pulse is one of the best but it has a major problem. The charging cables are so short that usually you are only physically able to use one out of two. So you end up having to wait for other users to finish charging while one is not even being used. If you just made it 50cm longer this wouldn't be a problem. Impractical design.
23 juillet 2026
Avis spontané
Réponse de bppulse
Hi Dave,
Thanks for taking the time to leave such detailed feedback. I'm really pleased to hear that, as a new EV owner, you've found bp pulse to be one of the better charging networks you've used so far.
I'm sorry to hear about the difficulties you've experienced with the cable lengths at some of our chargers. I completely understand how frustrating it must be to arrive at a location and find that, because of the vehicle's charging port position, only one connector can realistically be used at a time. Having to wait while an unused connector sits unavailable is understandably disappointing.
I really appreciate you explaining the impact this has on your charging experience and sharing your suggestion regarding longer cables. Feedback like this is invaluable as we continue to improve our network and better meet the needs of EV drivers.
Thanks again for taking the time to share your thoughts with us, and I'll make sure your comments are passed on to the relevant teams for review.
Gary, bp pulse team.
Réponse de bppulse
Hi Ike,
Thank you so much for taking the time to leave us a 5-star review. We are delighted to hear that you found the service helpful and that your experience with our support team was a positive one.
Your kind words, "The agent on the phone was amazing," are truly appreciated and mean a lot to us. It was a pleasure assisting you, and I am glad I could help.
Thank you again for your feedback and support.
Kind regards,
Pandian
bp pulse Customer Care Team
Tyler went out of his way above and…
Tyler went out of his way,Above and beyond that of a normal person to settle my issues. The guys awesome and every employee stick to this lads customer service stuff, woow you'll be on to a winner, Thanks Tyler mate for your service
22 juillet 2026
Réponse de bppulse
Hi Gary,
Thanks for taking the time to leave such fantastic feedback! 😊 We're delighted to hear Tyler was able to get everything sorted for you and went above and beyond to help. We'll make sure your kind words are passed on to him – he'll be absolutely thrilled to hear them! Thanks again for choosing bp pulse, and safe travels ⚡🚗💙
Gary, bp pulse team.
No problems with set up
No problems with set up. Additionally as a member the discounts are very helpful in keeping charging costs down. Highly recommend.
20 juillet 2026
Avis spontané
Réponse de bppulse
Hi Chris,
Thanks for the great review! 😊 We're delighted to hear the setup was straightforward and that your membership discounts are helping keep charging costs down. It's fantastic to know you'd recommend us, and we really appreciate your support. Thanks for charging with bp pulse! ⚡🚗💙
Gary, bp pulse team.
Even the newest, biggest chargers aren't reliable
I tried to use one of the shiny big chargers today having not used BPP for months. It was urgent. You can guess what happened next - after two run throughs of faffing with the app and waiting for the car to 'give up' after appearing to start: "out of order". This kind of thing ruins confidence in public charging and *it should not happen in 2026*. It NEVER happens to me with Tesla and I use them every fortnight. Now to add insult to injury, I've filled in their feedback form, which requires a lot of details, on their website and it won't let me post it. FFS it's almost like they deliberately make it difficult because they would rather you bought their fossil fuels than their EV services.
21 juillet 2026
Avis spontané
Réponse de bppulse
Hi Paul, thanks for taking the time to share your experience. We're really sorry to hear this happened, especially when you needed a charge urgently.
We know how important reliability is when charging on the go, so we can appreciate how disappointing it must have been to encounter issues getting the charger started. That's not the experience we want for our customers.
We've recently received some reports of a malfunctioning unit at this location, and our technical team is working to resolve this as quickly as possible.
Should you require any immediate assistance, please contact our 24/7 Customer Care team on 0800 464 3444. Our team will be happy to assist you.
⚡ Paula, bp pulse
Help is at hand. The charger would not work but we…
The charger would not work but we overcame the difficulties because the help line man was marvellous. His name was Ali and he should be employee of the year.
18 juillet 2026
Réponse de bppulse
Hi Liz,
thanks for your review. We're sorry to hear you experienced difficulties getting the charger started, but we're delighted to hear that Ali was able to help get you back on track. 😊
It's fantastic to receive such positive feedback about a member of our team. We'll make sure your kind words are shared with Ali and his manager – we're sure he'll be delighted to hear them!
Thanks again for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
BP really do take the *"*" "
BP really do take the *"*" "
Arrived at a slow charger today. Tried my RFID card. Rejected. Tried the app, rejected. Phoned the help desk, eventually got a call back and the guy advised, yes, we've been having a lot of trouble with that charger. Surely BP you've had a prompt to come out and fix it, but it seems not. Just keep telling people you're having trouble. He agreed to restart the the charger to see if I could get a change. Rebooted and 5 minutes later ready to try. Logged into the app, again and selected the charger. This is when BP take the biscuit they want £60 for a £20 charge. And you get your money back when they feel like it. My decision was to go elsewhere. What a bunch of thriving bastards. So apart from only giving a low output from high power chargers, a different story, they still want your life's savings. I don't see ICE paying a deposit before they load up that liquid stuff so why for an EV. do all this reminds me why I never use BP. I'm my humble opinion rubbish, the worst
20 juillet 2026
Avis spontané
Réponse de bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Not had any problems when charging
Not had any problems when charging, just tap the card and away you go. If only all of them was as easy.
18 juillet 2026
Avis spontané
Réponse de bppulse
Hi Martin,
thanks for your review! We're delighted to hear you've had a smooth and hassle-free charging experience. 😊
It's great to know that simply tapping your card gets you charging and on your way without any issues. Making charging as quick and easy as possible is exactly what we aim for.
Thanks for taking the time to share your feedback and for choosing bp pulse. We hope to see you charging with us again soon! ⚡🚗
Gary, bp pulse team
Def Leppard Concert July
Def Leppard Concert July. Good venue but drinks etc. inside are extortionately expensive. Factor that into any costs when you plan a visit
4 juillet 2026
Avis spontané
Réponse de bppulse
Hi Boggylin,
thanks for your review. We're pleased to hear you enjoyed the venue and had a good experience overall. 😊
We're sorry to hear you found the food and drink prices inside to be expensive. We appreciate you taking the time to share your feedback, as it can be helpful for other visitors when planning their trip.
Thanks again for sharing your experience with us.
Gary, bp pulse team.
The lady on the phone was amazing
The lady on the phone was amazing. She was so patient and talked me through everything so that I could get charging . In the end she had to activate it at her end - I was so grateful.
19 juillet 2026
Réponse de bppulse
Hi Clare,
Thanks so much for your feedback! 😊 We're delighted to hear our team member was able to help get you charging. We know it can be frustrating when things don't go to plan, so it's wonderful to hear she was patient, supportive, and able to talk you through everything.
We're especially pleased she could get things sorted by activating the charger remotely when needed. We'll be sure to pass on your kind words — they'll really appreciate them! ⚡👍😊
Gary, bp pulse team.
On holiday found a double charge point…
On holiday found a double charge point nearby. Very good. Second time one of the charging points was down. Moved over to the other charge point. No problem. Third time I went to use the one I previously used was down and the other one was now up and running. Bit of a nuisance but ok as long as one works
11 juillet 2026
Avis spontané
Réponse de bppulse
Thanks for sharing your experience. We're pleased to hear that you were able to charge successfully during your holiday and that an alternative charger was available when needed. ⚡🚗 We appreciate your understanding, but we also recognise that having chargers alternate between being available and unavailable isn't the experience you should expect from our network. Reliability is a key priority for us, and every charger should be ready when our customers need it. We've shared your feedback with the relevant team for review, as recurring availability issues help us identify locations that may require additional attention. Thank you for taking the time to let us know, and we hope your future charging experiences are even more seamless and dependable. Safe travels and happy charging! 😊🔋- Mikael, bp pulse support
Went to Gravesend free car park put got…
Went to Gravesend free car park put got a £10 fine for charging over an hour and a half I've got a hybrid takes longer than an 90mim to charge my car and I was having a meal. Took me 2 hours for a meal with my family won't be using them again if I go out. I had an excellent response from bppulse as they refunded my fine, and they gave me information to safely charge my car next time. I am very satisfied with their aftercare. Thank you.
18 juillet 2026
Avis spontané
Réponse de bppulse
Hi Alan, Thank you for taking the time to speak with me today regarding your experience at our public charging location on the 17th of July 2026 at Parrock Street Car Park, Parrock Street, Gravesend, DA12 1HF (Unit ID: UC25062).
As discussed, charging sessions on chargers rated at 50kW or above are subject to an overstay fee after 90 minutes in order to promote fair access and availability for all users. However, charging sessions on our 7kW units do not incur an overstay fee.
As this is the first time you have incurred an overstay fee, I am pleased to provide a £10.00 credit voucher as a one-off gesture of goodwill.
Yours faithfully,
Gary, bp pulse team.
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