A couple of times have not been able to disconnect. No coherent strategy from BP in terms of charger provision nationwide ie compare yourselves against Tesla you are way short of gold standard
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Lisez les avis des autres
Well, where do I start I have only had my new Citroen EV C3 aircross for 8 days now... I am a 66 year old male and a complete novice when it comes to anything above pure basic technolo... Voir plus
L'entreprise a répondu
I find BP Pulse very straightforward to use, whether you use the app or not. Starting a charge is simple, and I haven't had any problems with the service itself. My only real concern is the cost. The... Voir plus
L'entreprise a répondu
Belinda provided excellent support on the phone when I was at a petrol station in Essex on Thursday 22nd October 2026. She was patient as she showed me how to create an account on the app. I would rec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Coordonnées de contact
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Royaume-Uni
- 0330 016 5126
- https://www.bppulse.co.uk/help-centre
- www.bppulse.co.uk
4,1
Bien
10 k avis
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Charger errored while plugged in to the…
Charger errored while plugged in to the car and would not release. Customer services were very helpful and managed to release remotely, 30 minutes lost on my journey.
1 août 2026
Réponse de bppulse
Hi Phil,
Thanks for your feedback and for taking the time to discuss this with us by email.
I'm sorry to hear the charger encountered an error and wouldn't release the cable from your vehicle. I can appreciate how frustrating and stressful that must have been, especially with it causing a delay to your journey.
I'm pleased to hear our Customer Care team was able to help and remotely release the cable, getting you back on the road as quickly as possible.
Thanks again for sharing your experience. I'll make sure your comments regarding the charger fault are passed on to the relevant team for review.
Gary, bp pulse team
Never Again!!
Locked the cable to machine, and wouldn’t release it! Was told by customer service I would need to pay for BMW roadside assistance to get it disconnected.
1 août 2026
Réponse de bppulse
Hi Mark, we're truly sorry for the frustration caused by the charging cable becoming stuck in the charger, I am glad the cable was remotely released in the end. I have reached out to you via email to discuss this further and provide further details. George bp pulse team
The representative was very helpful and…
The representative was very helpful and professional, dealt with my issue all along professionally.
25 juillet 2026
Réponse de bppulse
Hi Rehman,
Thanks for your review! I'm delighted to hear that our representative was able to help and provided a professional service throughout. 😊
It's great to know your issue was handled clearly and professionally from start to finish. We're proud of our Customer Care team, and feedback like this means a lot to them.
Thank you for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Good service
1 août 2026
Réponse de bppulse
Hi Mr Essoo,
Thanks for your review! I'm delighted to hear you received good service. 😊
Providing helpful, reliable support is what we strive for, so it's great to know we met your expectations.
Thanks for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
bppulse has been the easiest charging…
bppulse has been the easiest charging of all the companies I have tried. Here in York they have a partnership with our council so I have used both they are exactly the same setup. The one time that I had a problem the chap I spoke to was very clear and helpful. While it stays that way I shall keep using your fine facilities.
31 juillet 2026
Avis spontané
Réponse de bppulse
Hi Colin,
Thanks for your fantastic review! 😊
We're delighted to hear that bp pulse has been the easiest charging network you've used and that you've had such positive experiences with our chargers in York.
It's especially great to hear that when you did need assistance, our Customer Care team provided clear and helpful support. We know how important it is to be able to get help quickly when you need it, so your kind words will mean a lot to the team.
Thank you for your continued support and for taking the time to share your experience. We're thrilled to hear you'll keep using our facilities, and we look forward to seeing you charging with us again soon! ⚡🚗
Gary, bp pulse team
Highly commendable
The first call to bppulse didn’t resolve issue, but second call identified probable cause & effect & the service rep was highly commendable.
31 juillet 2026
Réponse de bppulse
Hi there,
Thanks for taking the time to leave a review. We're sorry to hear that your first contact with us didn't resolve the issue, but we're delighted to hear that the second advisor was able to identify the likely cause and help get things back on track. 😊
It's especially great to receive such positive feedback about our Customer Care team. We'll make sure your kind words are shared with the advisor involved, who I'm sure will be pleased to know their support made a difference.
Thank you for your patience and for taking the time to recognise the service you received. ⚡🚗
Gary, bp pulse team
Réponse de bppulse
Hi there,
Thanks for your review! We're delighted to hear you received a great response and found our team very helpful. 😊
Providing friendly and effective support is what we strive for, so it's fantastic to know we were able to assist you.
Thanks for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Great service
30 juillet 2026
Réponse de bppulse
Thanks for your kind words! We're delighted to hear you had a great experience. Your feedback means a lot to the team, and we look forward to supporting you on your next charging session. ⚡😊
I don't have any issues except for the…
I don't have any issues except for the app is now playing up and doesn't let me disconnect remotely whilst at work (30 mile radius) . Have raised it couple of times and customer service raised a ticket but was eventually told its an isolated issue and I should re-install the app or use another site which doesn't work as I use the train station site when I head to work. So now I'm having to call everytime I need to disconnect! 🤷🏽♀️
28 juillet 2026
Réponse de bppulse
Hi Mrs Dasani, thank you for your review. We're sorry to hear about the difficulties you've experienced. The bp pulse app uses location-based security, meaning the GPS location of your device must align with the charger's location for certain actions to be completed. This helps protect charging sessions and prevent unauthorised use. We understand how frustrating it must be to call each time you need to disconnect remotely, especially when using your regular train station charger. We appreciate your feedback and will ensure your comments are passed on to the relevant team. George bp pulse team.
Easy to use and convenience
Easy to use and convenience. I just wish their pricing model was a little better seeing as the others always offer cheaper rate hence why I don't use BPpulse all the time.
27 juillet 2026
Avis spontané
Réponse de bppulse
Thank you for your review Wasem. We're pleased to hear you found our charging service easy to use and convenient. We appreciate your feedback regarding pricing and understand that cost is an important factor when choosing where to charge. We're always reviewing our products and offers to provide the best possible value, and we hope to welcome you back to bp pulse again soon. - bp pulse team
Réponse de bppulse
Hi Salimi,
Thank you for taking the time to share your feedback and for awarding us a 5-star review.
We're delighted to hear that you were satisfied with the customer service you received. We have noted your comments and will continue working hard to maintain the high standards of support our customers expect.
Your positive feedback means a great deal to us and motivates our team to keep delivering excellent service.
Thank you again for choosing bp pulse and for your kind words.
Kind regards,
Pandian Anbarasoo
bp pulse
Good experience,good help when I…
Good experience,good help when I called,very patient ,issues resolved
28 juillet 2026
Réponse de bppulse
Dear Adel,
Thank you for taking the time to share your 5-star feedback.
We're delighted to hear that you had a good experience and that the support you received was helpful. I'm pleased that I was able to assist you patiently and help resolve your issue.
Providing excellent customer service is very important to us, and it's wonderful to know that your experience reflected this.
Thank you once again for your kind words and for choosing bp pulse. Your feedback is greatly appreciated and encourages us to continue delivering the best possible support.
Kind regards,
Pandian
bp pulse Customer Care Team
I feel misled by the lack of communication
I am extremely disappointed with BP Pulse’s customer service.
I downloaded the BP Pulse app to set up an Uber Partner account so I could charge my electric vehicle. However, the app kept crashing and going into a loop, making it impossible to complete the registration.
I reported the issue on 24 July and was promised that the technical team would contact me and resolve the problem within 48 hours. It has now been several days, and the issue is still not resolved. I have not received a single phone call or email from the technical department.
I have had to keep chasing BP Pulse myself. Every time I call, I am simply told that they “don’t know” and that I just have to wait. This is not acceptable customer service.
Because of this unresolved issue, I cannot access the Uber Partner benefits and have been forced to pay the full charging price instead of the discounted rate. I also asked for a physical RFID charging card, but customer service has been unable to send me one or provide any clear explanation.
The lack of communication, poor support, and failure to keep their promises have been extremely frustrating. This whole experience has been unacceptable, and I expected much better from BP Pulse.
29 juillet 2026
Avis spontané
Réponse de bppulse
Thank you for your review and for taking the time to speak with me today. I am sorry for the frustration this issue has caused and for a lack of updates. I can confirm that the app issue affecting your account has been raised with our App Development Team and is currently being worked on. I will continue to monitor the progress and will update you as soon as a resolution is available. Thank you for your patience and understanding while we work to resolve this matter. George ^bp pulse team
Réponse de bppulse
Hi Mohamed,
Thanks for your review! We're delighted to hear you had such an amazing experience with us. 😊
It's fantastic to know everything went smoothly and that we were able to meet your expectations.
Thanks for taking the time to share your feedback and for choosing bp pulse. We hope to see you charging with us again soon! ⚡🚗
Gary, bp pulse team
Réponse de bppulse
Hi there,
Thanks for your review! We're delighted to hear you received very good customer service and found our team welcoming. 😊
Providing friendly, helpful, and professional support is incredibly important to us, so it's great to know we made a positive impression.
Thanks for taking the time to share your feedback and for choosing bp pulse. We hope to see you charging with us again soon! ⚡🚗
Gary, bp pulse team
The lady that helped me provide…
The lady that helped me provide it.Outstanding service. She was patient hand made sure the problem was completely resolved before letting me go.
25 juillet 2026
Réponse de bppulse
Dear Daniel,
Thank you for taking the time to leave a 5-star review and share your feedback.
I am delighted to hear that you were satisfied with the support provided. I sincerely apologize for any inconvenience you experienced before contacting us.
I understand how important it is to have issues resolved completely, and I am pleased to know that the assistance provided met your expectations. Your feedback confirms that the matter was fully resolved and that you felt supported throughout the process.
Thank you for recognizing the patience and care taken to ensure the problem was completely resolved before ending the interaction. Providing thorough and effective support is always my goal, and I am glad I could assist you.
I truly appreciate your kind words and your 5-star rating. Your feedback means a great deal and serves as valuable encouragement to continue delivering excellent customer service.
Thank you again for your support and for choosing bp pulse.
Kind regards,
Pandian Anbarasoo
bp pulse
Hopeless customer service - best go elsewhere
At the beginning of July I used my debit card at a charging station nr Chelmsford, and was debited £60. A car user was unable to charge his vehicle at the adjacent point, but we charged for 30 minutes, so an estimated cost of c.£11. However, we had to ring BP to get the machine to disconnect, as the screen on "our" machine would not do it. I have formally contacted BP three times to ask for a refund, as well as a VAT receipt but have received nothing. If they have charged me VAT BP are bound to give me a VAT receipt! Hopeless. Bland, "you'll get a refund", but I now suspect they are unable to determine the precise charge. Instavolt, on the other hand, had a very efficient service at a different station in the area.
9 juillet 2026
Avis spontané
Réponse de bppulse
Hi Gareth,
Thank you for taking the time to speak with me today regarding your recent experience, particularly the delay in receiving your VAT receipt and the delay in the release of the pre-authorisation payment back to your bank account.
Firstly, please accept my sincerest apologies for the inconvenience and frustration this has caused. I fully appreciate the importance of receiving VAT documentation promptly and understand the concern caused when a pre-authorisation remains visible on your account for longer than expected. On this occasion, I recognise that we have fallen short of the level of service you reasonably expected from us, and for that, I am genuinely sorry.
Thank you for confirming that you have received your VAT receipt as of today. In addition, I have raised the technical issues you experienced with the charger to our Maintenance team so that the unit can be reviewed and any underlying faults investigated.
Once again, I sincerely apologise for the inconvenience and frustration you experienced and would like to thank you for bringing these matters to our attention.
Yours faithfully,
Gary, bp pulse team.
Excellent service and support
Excellent service and support. All enquiries received a quick response and the information and support was clear and precise.
27 juillet 2026
Réponse de bppulse
Hi Sharon,
Thank you for taking the time to share your feedback and for awarding us a 5-star rating.
I am delighted to hear that your enquiries received quick responses and that the information and support provided were clear and precise. It is wonderful to know that the assistance met your expectations and helped provide a positive experience.
Your feedback reassures us that we are delivering the level of service we strive for, and I will be happy to share your kind comments with the wider team.
Thank you once again for your support and for choosing bp pulse. We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Pandian Anbarasoo
bp pulse Customer Care Team
Réponse de bppulse
Hi Mohammed,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that your issue was resolved and that the support provided was helpful. We sincerely apologize for any inconvenience you may have experienced before the matter was resolved.
Your feedback has been reviewed, and it is great to know that our team was able to assist you effectively. Comments like yours encourage us to continue delivering the best possible service to our customers.
We truly appreciate your kind words and your support. Should you require any further assistance in the future, please do not hesitate to reach out to us.
Thank you once again for choosing bp pulse.
Kind regards,
Pandian Anbarasoo
bp pulse
Very easy access
Very easy access , clear signage, safe place to charge early at 5am
25 juillet 2026
Avis spontané
Réponse de bppulse
Hi Annie,
Thank you for taking the time to share your feedback and for awarding us a 5-star review.
We are delighted to hear that you found the location very easy to access and appreciated the clear signage and safe environment, especially for charging early in the morning. Providing a convenient and reliable charging experience for our customers is very important to us.
Your positive comments reassure us that we are meeting the needs of drivers who rely on our charging network at all hours. We will be sure to share your feedback with the relevant teams.
Thank you once again for choosing bp pulse and for your kind words. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Pandian Anbarasoo
bp pulse Customer Care Team
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