Plugged into a charging point in Milton Keynes and keyed in number. Display on charging point said the code for the point wasn't recognised. Tried again. Same thing happened. Phoned helpline. Very hel... Voir plus
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Lisez les avis des autres
I find BP Pulse very straightforward to use, whether you use the app or not. Starting a charge is simple, and I haven't had any problems with the service itself. My only real concern is the cost. The... Voir plus
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Well, where do I start I have only had my new Citroen EV C3 aircross for 8 days now... I am a 66 year old male and a complete novice when it comes to anything above pure basic technolo... Voir plus
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Belinda provided excellent support on the phone when I was at a petrol station in Essex on Thursday 22nd October 2026. She was patient as she showed me how to create an account on the app. I would rec... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Coordonnées de contact
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Royaume-Uni
- 0330 016 5126
- https://www.bppulse.co.uk/help-centre
- www.bppulse.co.uk
4,1
Bien
10 k avis
Demande des avis aux clients
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Easy to use and very supportive support…
Easy to use and very supportive support team who resolve issues quickly. Main dampner is the app. Refused to log me in and I got stuck before I called help desk.Mixed experience so far
10 septembre 2026
Réponse de bppulse
Hi Sarkar,
Thanks for your feedback. I'm pleased to hear you found the charger easy to use and that our Customer Care team was able to resolve your issue quickly.
It's great to know you received supportive assistance when you needed it. I'm sorry to hear you've experienced difficulties with the app, particularly with logging in, and that this left you unable to start your session without contacting the help desk. I completely understand how frustrating that must have been when you're trying to get charging as quickly as possible.
Thank you for taking the time to share both the positives and the areas where you feel improvements are needed. I'll make sure your comments regarding the app performance and login experience are passed on to the relevant teams for review.
Gary, bp pulse team
First time user so marked as found.
8 septembre 2026
Réponse de bppulse
Hi Maureen,
Thanks for your review! 😊
I'm delighted to hear you've found the charger and had the opportunity to use it as a first-time visitor.
I appreciate you taking the time to mark the location and share your feedback. I hope that when you do use the charger, you have a smooth and hassle-free charging experience.
Thanks for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Unreliable
The BP Pulse chargers near me are either out of service or faulty, as in charge for 5 mins and then say out of service. Also the broken ones show on the app as available! Very frustrating and time wasting.
22 août 2026
Avis spontané
Réponse de bppulse
Hi K. E. , thank you for taking the time to share your feedback. We're sorry to hear that you've experienced chargers showing as available in the app but then finding them out of service when you arrive. We understand how frustrating and inconvenient that can be. I would like to look into this further for you. If you're happy to do so, please send us your contact details via this platform, as requested, and we'll be pleased to discuss your experience in more detail and investigate the chargers in your area.We appreciate you bringing this to our attention and look forward to hearing from you. George bp pulse team.
First time charging and issues
I had an issue when charging my car and had a superv support by phone. The attendant stayed with me on the line and went through many options to make it work, without rushing.
10 septembre 2026
Réponse de bppulse
Hi there, thank you so much for taking the time to share your experience! 😊 We’re really pleased to hear that our support team was able to assist you when you experienced an issue while charging. It’s wonderful to know that the advisor stayed on the phone with you, patiently worked through the different options and took the time to help without rushing you.
We know how important it is to feel supported when something doesn’t go as expected, especially when you’re trying to get back on the road. We’ll be sure to share your lovely feedback with the team — it’s always great to hear when their care and patience make a real difference. Thank you again for choosing BP Pulse and for your kind words. ⚡🔋- Veron bp pulse team
Poor experience
Just tried using one of your chargers at Gamston Community Centre, Nottm, and tapped card but the cable was not long enough to reach the charging unit on my EV3. This is a basic requirement. Then an error message appeared which I could not remove, even though it said try again in 2 mins. This was my first experience of BP Pulse and I’m not impressed. I hope I won’t be charged as it did not work.
I’ve seen your reply - I’ve already emailed your customer services who didn’t address the issue of length of cable
10 septembre 2026
Avis spontané
Réponse de bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Réponse de bppulse
Hi Mohammad,
Thanks thanks for your review! 😊
I'm delighted to hear that you found our support helpful and that we were able to assist you when you needed it.
Providing friendly, effective support is incredibly important to me, so it's great to know you had a positive experience with the team.
Thank you for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
I was charged twice.
I was charged for my vehicle and BP Pulse invoiced me for my charge and for the car that was was charging at the unit next to me. Despite them acknowledging that the times overlap they have refused to refund me the £39 worth of electricity the other other car got - a shameful way to treat a customer.
4 septembre 2026
Avis spontané
Réponse de bppulse
Hi Malcolm thank you for your feedback. I’m sorry to hear about your experience and completely understand why this situation has been frustrating. I have reached out to you via email so we can discuss this matter further and review the details of the charging sessions in more detail. I look forward to hearing from you and working with you to resolve your concerns. George bp pulse team.
Great service ! …
The efficiency in which my call was answered and issue dealt with was like the perfect service. Thank you
7 septembre 2026
Réponse de bppulse
Hi Pedro, thanks for the fantastic review! 😊 We're delighted to hear your issue was resolved quickly and that you received the support you needed.
It's great to know our Customer Care team delivered the level of service we aim for. We'll be sure to share your kind words with the team.
Thanks for choosing bp pulse. ⚡Paula, bp pulse team
Réponse de bppulse
Hi Dr. Saurav, thank you for your feedback. We're sorry to hear you've experienced issues with a number of our chargers and understand how frustrating this can be. I've reached out to you via email so we can look into this further and gather the details we need to investigate. We appreciate you bringing this to our attention and hope to resolve this for you as quickly as possible. George bp pulse team.
Unobtainable receipt
I was taking an Electric Vehicle to a customer, stopped at Beckington Services to top the vehicle up, easy enough to getr a chrge into the car, paid by Debit Card. I neerded a receipt for the expense, got onto their web site, filled in the form, 5 days later, still waiting for a receipt, which the company requires or they will not reimburse me. So, I called them this morning, they have the details I emailed in, absolutely useless, wrong department, I'll speak, to a manager, we don't know why this hasn't been issued, I am unable to transfer you to somebody who may actually get this done, etc, etc, I will get my manager to call you back, all the usual cliches and fob offs, and I still don't have a receipt. What is so difficult about issuing a receipt? And if anybody suggests I download an app, why the hell should I
28 août 2026
Avis spontané
Réponse de bppulse
Hi Tim, thank you for your feedback. We're sorry to hear about your experience obtaining a receipt and understand how frustrating this must be, especially when you require it for expense reimbursement. We appreciate that you've already completed the online form and contacted our team. This is not the level of service we aim to provide. We have reached out to you via email with a resolution and would kindly ask that you check your inbox, including any junk or spam folders. If you are unable to locate our email, please reply to our private message and we'll be happy to assist further. George bp pulse team.
A lot of times when I go to my nearest…
A lot of times when I go to my nearest BP pulse charging point the power drops half way !! On the two charging points one is out of use !
1 septembre 2026
Avis spontané
Réponse de bppulse
Hi Paulo, thanks for your feedback. We're sorry to hear you've experienced charging issues at your local site and that one of the chargers is currently out of service.
We can appreciate how frustrating that must be, especially when charging power drops during a session. We've also tried to contact you regarding this.
If you ever need any assistance or would like us to look into a charging session, please don't hesitate to contact our 24/7 Customer Care team on 0800 464 3444 – we're here to help.
⚡ Paula, bp pulse team
Excellent customer service service … I…
Excellent customer service service … I couldn’t access the charge point payment or release charger
3 septembre 2026
Réponse de bppulse
Hi Kate, thanks for the 5-star review! 😊 We're delighted to hear our Customer Care team was able to help when you had trouble accessing the charger and completing payment.
It's great to know the issue was resolved quickly, and you were able to get charging. We'll be sure to share your kind words with the team. Thanks for choosing bp pulse. ⚡ Paula, bp pulse
Always a great straightforward charge…
Always a great straightforward charge at a BP pulse charging point. My only gripe is the charge per unit.
30 août 2026
Avis spontané
Réponse de bppulse
Thank you for your lovely feedback! We’re really pleased to hear that you consistently have a straightforward and reliable charging experience with BP Pulse. ⚡ We also appreciate you sharing your thoughts on the price per unit. We understand that charging costs are an important consideration, and your feedback is valuable to us as we continue to review and improve our service. Thanks again for choosing BP Pulse and for taking the time to share your experience! 😊- Veron Bp pulse team
Lazy fat cats
bppulse having so many charging stations which are not actually working after raking in billions in extra revenue is a disgrace...as an organisation you are either lazy, incompetent or you really just don't care....I'm guessing it's the latter...!!
16 août 2026
Avis spontané
Réponse de bppulse
Hi John thank you for your feedback. I’m sorry to hear you've had this experience and understand how frustrating it can be when chargers are not working as expected. I have reached out to you via email to discuss the specific chargers affected in your area so I can better understand the issues you've encountered and ensure the details are reviewed appropriately. I appreciate you taking the time to share your concerns and I look forward to hearing from you. George ^bp pulse team.
The person I spoke to was really polite…
The person I spoke to was really polite and patient - she helped me with the Ap and got me charged when my car was very low so I can’t speak highly enough
1 septembre 2026
Réponse de bppulse
Hi Ann,
Thanks for your review! 😊
I'm delighted to hear that the advisor you spoke with was so polite and patient, and that they were able to help you with the app and get you charging when your vehicle was running low.
I completely understand how stressful it can be when you're low on charge and having difficulties getting started, so it's fantastic to know the support you received made such a positive difference.
Thank you for taking the time to share your experience with me. I'll make sure your kind words are passed on to the advisor and the wider Customer Care team, as feedback like this means a great deal to them.
Gary, bp pulse team
Réponse de bppulse
Hi Pastor Isaac,
Thanks for your review! 😊
I'm delighted to hear you had such a positive experience and that everything went well for you.
Thank you for taking the time to share your feedback. It's always great to receive such lovely comments, and I really appreciate your support.
Gary, bp pulse team ⚡🚗
They need to start checking there…
They need to start checking there charging points more so they know which ones are working and not showing they are when they aren't. Even when your checking the app.
31 août 2026
Réponse de bppulse
Hi Nigel, thank you for your feedback. We're very sorry for the inconvenience caused. We're currently working on improving our Live Map so charger status is displayed in real time, helping customers see accurate availability and fault information. I've also reached out to you via email to assist further. George bp pulse team
Réponse de bppulse
Hi Louis,
Thank you for your feedback. I'm sorry to hear that you were unable to start a charging session due to an "Unable to communicate" error message.
I completely understand how frustrating that must have been, especially when you're expecting a quick and reliable charging experience and are unable to get connected.
If you experience issues like this in future, please don't hesitate to contact our friendly Customer Care team, who are available 24 hours a day, 7 days a week, and will be happy to help troubleshoot the issue and get you charging as quickly as possible.
Thank you for taking the time to report this issue. I'll make sure your comments regarding the communication error are passed on to the relevant teams for review and investigation.
Gary, bp pulse team
Neersha was absolutely amazing
Neersha was absolutely amazing! She helped me so much when I was having trouble using the electric charger. She was very polite, kind, patient and helpful. Thank you so much, Neersha, for your excellent customer service! 😊
29 août 2026
Réponse de bppulse
Hi Kawaldeep,
Thanks for taking the time to leave such a lovely review! 😊
I'm delighted to hear that Neersha was able to help when you were having trouble using the charger. It's fantastic to know she provided such polite, kind, patient, and helpful support during your charging session.
I'll make sure your wonderful feedback is shared with Neersha and the wider Customer Care team. Recognition like this means a great deal to our advisors, and I'm sure she'll be delighted to hear the positive impact she had on your experience.
Thank you again for your kind words and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Signing up was ok but when I went to a…
Signing up was ok but when I went to a charge point it wouldn’t let me use it I had to go through the phone line and get them to activate it internally and that took up so much time I only had 15 mins left to charge out of the hour given. Not sure it it will even work when I go to try again which is very off putting. Lady I spoke to on the phone was really nice though.
27 août 2026
Réponse de bppulse
Hi Mr. Davison, thanks for your feedback. We're sorry to hear you had trouble getting started with your first charging session.
We can appreciate how frustrating that must have been, especially when it took up so much of the time you had available to charge. We're pleased to hear our Customer Care colleague was able to help get you connected, and we'll be sure to pass on your kind words.
If you experience any issues in future, please don't hesitate to contact our 24/7 Customer Care team on 0800 464 3444 – we're here to help. ⚡ Paula, bp pulse
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