I find BP Pulse very straightforward to use, whether you use the app or not. Starting a charge is simple, and I haven't had any problems with the service itself. My only real concern is the cost. The... Voir plus
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Plugged into a charging point in Milton Keynes and keyed in number. Display on charging point said the code for the point wasn't recognised. Tried again. Same thing happened. Phoned helpline. Very hel... Voir plus
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Well, where do I start I have only had my new Citroen EV C3 aircross for 8 days now... I am a 66 year old male and a complete novice when it comes to anything above pure basic technolo... Voir plus
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Belinda provided excellent support on the phone when I was at a petrol station in Essex on Thursday 22nd October 2026. She was patient as she showed me how to create an account on the app. I would rec... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Coordonnées de contact
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Royaume-Uni
- 0330 016 5126
- https://www.bppulse.co.uk/help-centre
- www.bppulse.co.uk
4,1
Bien
10 k avis
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BP pulse are reliable and safe
BP pulse are the only network which consistently work for me.
They are usually located in the car parks of nicer high end pubs so you can sit and have a coffee or a meal while you charge. I find the coverage is good - there always one within reach. There could be more.
I’m considering becoming a member as I use them frequently.
I like the app - it’s never failed me so far - clear instructions on how to use and there’s a charging screen which shows how many mins you’ve been connected.
It’s a minefield out there with chargers -
BP pulse have been reliable and safe and as they are at Pubs you can do late night charging safely.
23 septembre 2026
Avis spontané
Réponse de bppulse
Hi Saskia, Thank you so much for taking the time to share such a detailed and thoughtful review! ⚡️ We’re really pleased to hear that BP Pulse has been a reliable option for you and that you’ve found our locations convenient, with the opportunity to grab a coffee or a meal while your vehicle charges. It’s also great to know that you’ve found the network accessible and that having chargers in locations you’re comfortable visiting, including later in the evening, adds to your overall experience. We’re especially glad to hear that the BP Pulse app has been working well for you, with clear instructions and useful information such as the connection time displayed during your charging session. We know how important it is for the charging process to feel straightforward, particularly when there are so many different charging networks and payment methods available. It’s wonderful to hear that you’re considering becoming a BP Pulse member as you’re using the network more frequently. Thank you again for your continued support and for sharing your experience with other EV drivers. We hope to keep providing you with reliable and convenient charging whenever you need us.
Happy charging! 🔋⚡️- Veron bp pulse team
The advisor fully engaged and listened to my question.
Excellent customer service. The advisor fully engaged, listened to my questions, gave straightforward answers, picked up on things I hadn't factored in and reminded me to take those into account. At the end of the call I was properly equipped to move on to the next step. A really refreshing help line experience.
22 septembre 2026
Réponse de bppulse
Hi Briony,
Thanks for taking the time to leave such a wonderful review! 😊
I'm delighted to hear that you received such a positive experience from our Customer Care team. It's fantastic to know that the advisor took the time to fully understand your questions, provide clear and straightforward answers, and highlight additional considerations that helped you move forward with confidence.
Providing helpful, knowledgeable, and personalised support is exactly what I aim for, so it's especially rewarding to hear that the conversation left you feeling well informed and properly equipped for the next step.
I'll make sure your kind words are shared with the team, as feedback like this means a great deal to our advisors and recognises the difference they make every day.
Gary, bp pulse team
I find it difficult to get too…
I find it difficult to get too enthusiastic about any recharge experience. They're all much the same, aren't they. I've found my local Pulse broken once or twice & had to go elsewhere but don't feel negative about that. On the rare occasions I've had to wait it's not been for long & we all find that a bit frustrating.
On the few occasions it's been necessary to ask for support call handlers have always been helpful, knowledgeable & very polite.
16 septembre 2026
Avis spontané
Réponse de bppulse
Hi Christopher, thank you for sharing such a thoughtful and balanced review. We really appreciate you taking the time to tell us about your experiences with BP Pulse. We’re sorry to hear that your local charger has occasionally been unavailable, although we’re glad this hasn’t left you with an overall negative impression. We understand that having to wait or find another charger can be inconvenient, and we’re always working to keep our network as reliable and available as possible. It’s especially lovely to hear your positive comments about our Customer Support team. Knowing that our call handlers have been helpful, knowledgeable and polite when you’ve needed assistance is fantastic feedback, and we’ll be sure to share this with the team. 😊 Thank you again for your continued use of BP Pulse and for your understanding when things don’t always go perfectly. Happy charging! ⚡🔋- Veron bp pulse team
Réponse de bppulse
Good afternoon, thank you for your feedback. We appreciate your suggestion and understand that charging costs are an important factor for EV drivers. We'll make sure your comments are shared with the relevant team for consideration. George bp pulse team.
Its ok finding a charger but the prick…
Its ok finding a charger but the priceing of it is way to much and i wont be using again
20 septembre 2026
Avis spontané
Réponse de bppulse
Hi David, thanks for your feedback. We’re pleased you were able to find a charger. We understand your concerns regarding the cost, however it may be worth noting that customers who sign up and charge through the bp pulse app can benefit from discounted charging rates at many of our locations. We’d encourage you to take a look at the app to see the available tariffs and savings. We appreciate you taking the time to share your experience and hope to welcome you back soon. Thank you for charging with bp pulse. George bp pulse team.
The advisor was extremely patient and…
The advisor was extremely patient and helpful with me .
I couldn’t have done the registration without his help
Thanks so much
21 septembre 2026
Réponse de bppulse
Thank you so much for your kind words. We're delighted to hear that our advisor was able to help with your registration and make the process easier for you.
Providing friendly and helpful support is what we strive for, and we're thrilled to know it made a difference. We'll be sure to share your feedback with the advisor.
Thank you for choosing bp pulse, and we look forward to supporting you on your EV journey!
Thank you again for choosing bp pulse and for leaving such positive feedback. We look forward to supporting you on your future charging journeys.
Réponse de bppulse
Hi Aman, you’re very welcome! 😊 We’re happy we could help and truly appreciate your kind words. Thank you for taking the time to share your feedback with us. 💚⚡ Happy charging! - Veron bp pulse team
BP Pulse…
The lady in the phone was extremely helpful and guided me through the process and to ensure the car was getting charge.
20 septembre 2026
Réponse de bppulse
Hi David, thanks so much for taking the time to share this feedback. We’re really pleased to hear that our customer service colleague was extremely helpful and guided you through the charging process, making sure your vehicle was successfully charging. It’s great to know the support you received made a difference to your experience. Thanks again for your kind words, and we hope to see you again soon. Safe travels! Paula, bp pulse team
BP charger not working again
BP charger not working again. I use the Shankill Rd and Derry chargers regularly(or at least tey to). Service increasingly unreliable. BP really needs to get it's act together on EV charging.
20 septembre 2026
Réponse de bppulse
Hi Maria,
Thanks for your feedback and thank you for your time today over the phone. I'm sorry to hear that you've experienced ongoing issues with the BP chargers at both Shankill Road and Derry.
I completely understand how frustrating that must be, especially when you regularly rely on these locations and are finding the service increasingly unreliable. When chargers are unavailable or not working as expected, it can have a real impact on journey planning and confidence in the network.
Thank you for taking the time to share your experience with me. I'll make sure your comments regarding the reliability of the chargers at these locations are passed on to the relevant teams for review and investigation.
If you experience any issues in future, please don't hesitate to contact our friendly Customer Care team, who are available 24 hours a day, 7 days a week, and will be happy to assist.
Gary, bp pulse team
I had to call customer services twice…
I had to call customer services twice because I was struggling with the public charger and both times the service was excellent!!
20 septembre 2026
Réponse de bppulse
Hi Alison, thanks so much for sharing this. We’re really pleased to hear that when you needed help with a public charger, our customer service team provided excellent support on both occasions. It’s great to know the team was able to assist you and help get you back on your journey. Thanks again for taking the time to leave such positive feedback, and we hope to see you again soon. Safe travels! Paula, bp pulse team
Fantastic customer service provider…
Fantastic customer service provider good help from her good way to work and I appreciate thank you so much
19 septembre 2026
Réponse de bppulse
Hi S.ba, thanks so much for your 5-star review. We're really pleased to hear you received fantastic customer service and found our team helpful. Your kind words mean a lot and will be shared with the team. Thanks for taking the time to leave your feedback, and we hope to see you again soon. Paula, bp pulse team
With the card the experience was a good…
With the card the experience was a good quick and easy, and certainly good when you need a quick boost ( for the car not me!) it is quite expensive but easy, quick and convenient
14 septembre 2026
Avis spontané
Réponse de bppulse
Hi Marc, thank you for your kind words. We're delighted you had a great experience with bp pulse. George bp pulse team.
Réponse de bppulse
Hi there, thank you so much for your lovely feedback! 💚 We’re delighted to hear you had a great experience with us. We really appreciate you taking the time to share it and hope to keep making your charging journeys smooth and convenient. ⚡🚗 Happy charging! - Veron bp pulse team
After logged complaint why I’m not able…
After logged complaint why I’m not able to charged my vehicle the lady took my email and crossed checks my bp membership card number. She noticed one payment wasn’t successful on the 9th of September.
She guarded me what to do and that the payment can be pay. I’m able to charged again.
The problem is not my fault but the Bank and the transaction.
16 septembre 2026
Réponse de bppulse
Hi Olusegun, thank you so much for taking the time to share your experience with us. 💚 We’re pleased to hear that our team was able to check your account, identify the unsuccessful payment from 9 September, and guide you through the steps needed to resolve it. We’re glad to know you were then able to charge your vehicle again. We understand how important it is to get back on the road without unnecessary delays, and we really appreciate your patience while the payment issue was being checked. Thank you again for your kind feedback and for giving our team the opportunity to assist you. We hope you have a smooth and stress-free charging experience going forward! ⚡🚗 - Veron bp pulse team
excellent service
15 septembre 2026
Réponse de bppulse
Hi Oluola,
Thanks for your review! 😊
I'm delighted to hear you received excellent service.
Providing friendly, helpful, and effective support is incredibly important to me, so it's fantastic to know your experience was such a positive one.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team, as recognition like this means a lot to everyone involved.
Gary, bp pulse team ⚡🚗
I’m loving it
15 septembre 2026
Réponse de bppulse
Hi John, Thank you so much for the lovely feedback! 😊 We’re delighted to hear you’re loving it. It’s great to know you’re having a positive charging experience with us. ⚡💚 Thanks for choosing bp pulse, and happy charging! 🚗⚡- Veron bp pulse team
At my destination
At my destination, I needed a decent charge to get home. The EV charger was down, so I called the number on the machine and the very helpful BPP operator rebooted it remotely, thus allowing me to charge within minutes.
8 septembre 2026
Avis spontané
Réponse de bppulse
Hi Roydon,
Thanks for your review!
I'm sorry to hear that the charger was unavailable when you arrived and needed a reboot before it could be used.
On a positive note, I'm delighted to hear that our Customer Care advisor was able to quickly identify the issue, remotely reboot the charger, and get you charging within minutes. It's great to know the support you received helped get you back on the road without too much delay.
I'll make sure your kind comments regarding the assistance you received are shared with the Customer Care team, as feedback like this means a lot to our advisors.
Thank you for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
I am happy with the customer services…
I am happy with the customer services the agent was very helpful with my query and sorted the issues quicly
12 septembre 2026
Réponse de bppulse
Hi Alia, thank you so much for your kind feedback! 😊 We’re really pleased to hear that our customer service team was able to help with your query and resolve the issue quickly. We’ll be sure to share your lovely comments with the team. Thank you for choosing bp pulse, and we hope to assist you again whenever you need us! 💚⚡- Veron bp pulse team
Easy to use and very supportive support…
Easy to use and very supportive support team who resolve issues quickly. Main dampner is the app. Refused to log me in and I got stuck before I called help desk.Mixed experience so far
10 septembre 2026
Réponse de bppulse
Hi Sarkar,
Thanks for your feedback. I'm pleased to hear you found the charger easy to use and that our Customer Care team was able to resolve your issue quickly.
It's great to know you received supportive assistance when you needed it. I'm sorry to hear you've experienced difficulties with the app, particularly with logging in, and that this left you unable to start your session without contacting the help desk. I completely understand how frustrating that must have been when you're trying to get charging as quickly as possible.
Thank you for taking the time to share both the positives and the areas where you feel improvements are needed. I'll make sure your comments regarding the app performance and login experience are passed on to the relevant teams for review.
Gary, bp pulse team
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