A couple of times have not been able to disconnect. No coherent strategy from BP in terms of charger provision nationwide ie compare yourselves against Tesla you are way short of gold standard
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Lisez les avis des autres
Well, where do I start I have only had my new Citroen EV C3 aircross for 8 days now... I am a 66 year old male and a complete novice when it comes to anything above pure basic technolo... Voir plus
L'entreprise a répondu
I find BP Pulse very straightforward to use, whether you use the app or not. Starting a charge is simple, and I haven't had any problems with the service itself. My only real concern is the cost. The... Voir plus
L'entreprise a répondu
Belinda provided excellent support on the phone when I was at a petrol station in Essex on Thursday 22nd October 2026. She was patient as she showed me how to create an account on the app. I would rec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Coordonnées de contact
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Royaume-Uni
- 0330 016 5126
- https://www.bppulse.co.uk/help-centre
- www.bppulse.co.uk
4,1
Bien
10 k avis
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Very helpful help on the phone
Very helpful help on the phone. Explained everything. Fantastic.
10 août 2026
Réponse de bppulse
Thank you for taking the time to leave your review Mr Ward. We're delighted to hear that Belinda was able to assist you and provide clear explanations throughout your call. We'll be sure to pass your kind feedback on to her. Thanks for choosing bp pulse, and we hope to see you again soon. - Abdul, bp pulse team
Was a very good phone call
Was a very good phone call, my questions were answered and I'm very satisfied
10 août 2026
Réponse de bppulse
Hi Alan,
Thanks for your review! 😊
I'm delighted to hear you had a positive experience when speaking with our team and that all of your questions were answered.
It's great to know the call left you feeling satisfied and that you received the support and information you needed. Providing helpful, clear, and friendly assistance is exactly what we aim for.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team.
Gary, bp pulse team
Réponse de bppulse
Hi Mike,
thanks for your review! I'm delighted to hear you found our team knowledgeable. 😊
Providing clear, accurate, and helpful support is incredibly important to us, so it's great to know we were able to assist you and make a positive impression.
Thanks for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Very good service and very professional service
Thanks to bp plus very good service and very friendly staff answered the phone very quickly thanks to them
8 août 2026
Réponse de bppulse
Hi Faruk,
Thanks for your review! 😊
I'm delighted to hear you received very good service from our team and that your call was answered quickly.
I'd also like to thank you for taking the time to speak with me over the phone while we worked through the issue. It's great to know the team were able to help, and that you found them friendly and supportive throughout.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team, as recognition like this means a lot to them.
Gary, bp pulse team
I would like to say thank for the…
I would like to say thank for the customer service !!!
He is very professional.
7 août 2026
Réponse de bppulse
Hi Tilahun, thank you for your review! We're delighted to hear that you received such professional service. We'll be sure to share your kind feedback with the team. Thanks again for choosing bp pulse. George bp pulse team.
Poor
Admittedly, we have only used the BP Pulse charge in the Edgefold car park in Matlock (we’re holidaying in the area) so this may not be reflective of all of the BP pulse network. Every single time we have used it it has disconnected after a short while and we’ve been unable to get it started again. This has meant using power on our other electric car to pick up the one on charge, as the plan was to leave the car/s for hours with it being a slow charger.
We gave up in the end and went to the Instavolt rapid charger in Chesterfield. Much better experience.
7 août 2026
Avis spontané
Réponse de bppulse
Hi Nicola, thank you for your feedback, and we're truly sorry for the experience you've had. Unfortunately, the chargers at Edgefold car park are part of our older 7kWh network and are now over six years old. We completely understand how frustrating the repeated disconnections must have been, especially when you were relying on a longer charging session while enjoying your holiday. I've reached out via email to discuss alternative charging options nearby that should provide a more reliable experience. Please accept our sincere apologies for the inconvenience caused. George ^bp pulse team.
Wonderful customer service…
Your customer service agent was incredibly helpful and patient
7 août 2026
Réponse de bppulse
Hi Deborah,
Thanks for your review! I'm delighted to hear that our Customer Care advisor was incredibly helpful and patient. 😊
I know that sometimes charging doesn't go quite to plan, so it's great to hear that our team was able to provide the support you needed and make the experience a positive one.
I'll be sure to share your kind words with the team, as feedback like this means a lot to our advisors.
Thanks for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Réponse de bppulse
Good afternoon, thanks for your lovely review! We're glad our team could help with your Uber account. We'll make sure your feedback is shared, thank you for choosing bp pulse! George bp pulse team.
Réponse de bppulse
Hi Patrick,
Thanks for your review! We're delighted to hear you found our team very helpful. 😊
Providing friendly and effective support is what we strive for, so it's great to know we were able to make a positive difference to your experience.
Thanks for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Fine but the other day
Fine but the other day
I went to charge the sun was shining direct on the screen I couldn’t see anything so had to go somewhere else bit frustrating
4 août 2026
Avis spontané
Réponse de bppulse
Hi Ian,
Thank you for your feedback. I'm sorry to hear you experienced difficulties using the charger due to the screen being affected by direct sunlight.
I completely understand how frustrating that must have been, especially when you were ready to charge but couldn't clearly see the information on the display. It's disappointing that this resulted in you having to leave and find an alternative charging location.
Thank you for taking the time to share your experience. I'll make sure your comments regarding the screen visibility are passed on to the relevant teams for review.
Gary, bp pulse team
Not had the experience yet.
4 août 2026
Réponse de bppulse
Hi Anita,
Thanks for your review. We appreciate you taking the time to leave feedback, even if you haven't had the opportunity to use our chargers just yet. 😊
When you do get the chance to charge with us, we hope you have a smooth and positive experience. If you ever need any help getting started, our Customer Care team will be happy to assist.
Thanks again for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Réponse de bppulse
Hi Kamal,
Thanks for your review! I'm delighted to hear that our Customer Care team was so helpful. 😊
Providing friendly and effective support is incredibly important to us, so it's great to know we were able to assist you and make a positive difference to your experience.
Thanks for taking the time to share your feedback and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
From frenetic call to calm our nerves…
From frenetic call to calm our nerves were quelled by our call handler in an instant.
He waited whilst we completed an online form and guided us on using the charger.
5 août 2026
Réponse de bppulse
Hi Stephen,
Thank you for taking the time to leave such a lovely review. 😊
I'm delighted to hear that our advisor was able to help put you at ease during what sounds like a stressful situation. It's great to know they took the time to stay on the line, guide you through the process, and support you while completing the online form and getting your charge started.
I'll make sure your kind words are shared with the team. Feedback like this means a lot to our Customer Care advisors and recognises the difference they make for our customers every day.
Thanks again for choosing bp pulse and for sharing your experience. I hope to see you charging with us again soon! ⚡🚗
Gary, bp pulse team
Had issues at a charging station
Had issues at a charging station. Called support and after holding for a little while a young lady resolved the issue by remote booting the charging station. Stunningly good service making a stressful situation fade into insignificance. Thank you so much!
4 août 2026
Réponse de bppulse
Hi Mark,
Thanks for taking the time to leave a review. I'm delighted to hear that our support team was able to help get you charging and turn a stressful situation into a positive experience. 😊
It's fantastic to hear that the advisor was able to quickly identify the issue and resolve it by remotely rebooting the charger. We know how important it is to receive prompt support when things don't go to plan, so we're really pleased they could help get you back on your way.
I'll make sure your kind words are shared with the team. Feedback like this means a great deal to our Customer Care advisors and recognises the difference they make every day.
Thanks again for choosing bp pulse and for sharing your experience. ⚡🚗
Gary, bp pulse team
Took too long to get to the bottom of…
Took too long to get to the bottom of my issue. And the issue was terrible coms, as dynamic price charging has been introduced without anyone really been notified.
Which led to me paying for more than I thought I would be at my regular charing point, as the prices changed overnight without notice.
5/8/26
Thank you George for your reply I'm most grateful for it.
However not everyone has time energy or ambition to be faffing about with an app, when they just need to charge up at a place, where one has been charging their EV since driving it off the forecourt.
I was given specific instructions when I joined up to the scheme, and nobody told me any different until I spoke to your colleague.
FYI, I had no problems with your colleague or my interactions with him. It just took a long time (in my opinion) to ascertain exactly what the root cause to my problem was.
30 juillet 2026
Réponse de bppulse
Good afternoon, thank you for your feedback. We're sorry the call took longer than usual to resolve, and we understand how frustrating the unexpected pricing change was. During the call, our adviser showed how pricing can be checked in the app before starting a charge to help avoid any future discrepancies and this has taken longer than a usual call. We appreciate your comments on communication around dynamic pricing and will use this feedback to help us improve. George bp pulse team.
Réponse de bppulse
Hi Robert, thank you for taking the time to share your feedback. We're delighted to hear that our agent was friendly, helpful, and able to resolve the issue for you. I'll be sure to pass on your kind comments to the advisor and the team. Thank you for choosing bp pulse! George bp pulse team.
great service but rate higher for uber…
great service but rate higher for uber driver
31 juillet 2026
Réponse de bppulse
Hi, thank you for taking the time to share your feedback. We're pleased to hear that you had a great experience with our service. We appreciate your comments regarding the charging rates for Uber drivers. Please note that the current Uber driver charging rate is the rate that is available at this time. We regularly review our pricing and offers to ensure we continue providing a reliable and accessible charging network for all our customers. Thank you again for your feedback and for choosing BP Pulse. We appreciate your support and hope to continue providing you with a great charging experience- Veron Bp pulse team.
The reason I'm getting rid of my electric car
You buy an electric car and then have nothing but stress trying to charge them. I live in Torquay and made the mistake of travelling up to Blackpool. You can't rely on the infrastructure, some services have very few chargers and they're not all the same speed, you waste half a day charging because of this inconsistency. When you eventually arrive at your destination the only charging ports available are in car parks, but don't worry you won't be able to use them as they have so few that they're already taken, you'll end up driving miles to find somewhere and when you're lucky enough to get a charger point you have to cross your fingers that they actually work! And, the app is only useful at some points, most don't communicate with the app so you have no idea how much charge you have. The cost is no different from a petrol car, the hassle of charging and finding somewhere to charge is beyond frustrating. The infrastructure is so poor that I'm getting rid of my electric car and going back to petrol. Don't bother with electric.
2 août 2026
Avis spontané
Réponse de bppulse
Hi Malcolm, thank you for sharing your experience. We're sorry to hear about the difficulties you faced with charger availability, reliability and charging speeds during your journey. We understand how frustrating this must have been, and your feedback is invaluable as we continue working to improve the charging experience for EV drivers. If you're happy to provide your contact details via Trustpilot, I'd be happy to get in touch directly and investigate the specific charger locations where you experienced issues. George ^bp pulse team
Had an issue at a public charger
Had an issue at a public charger, charge would not start and came wouldn't disconnect either. Operator rebooted the station and after this didn't work helped me locate the emergency release quickly.
2 août 2026
Réponse de bppulse
Hi, thank you for taking the time to share your feedback. We're sorry to hear that you experienced an issue starting your charging session and that the cable would not disconnect. We're pleased to hear that our support team was able to assist by rebooting the charger and quickly guiding you through the emergency cable release when the issue persisted. It's great to know they were able to help you safely resolve the situation. Thank you for your patience and for choosing BP Pulse. We appreciate your feedback and hope your next charging experience is a smooth one. Veron, Bp pulse team.
Great service from BP pulse
I was quite stressed as I’ve only been using an EV for 2 weeks and had travelled from Liverpool to Cornwall and when I went to charge the car, it wouldn’t charge at station 2 after trying 3 times ( even though on the system it said station 2 was working) and then the charging cable got stuck in our car, the lovely lady on the phone gave me the information on what I needed to do to manually remove the cable and it worked. After the person next to me left I tried station 1 and the charging worked, thank you for being so kind and reassuring on the phone and checking it was still working for me on station 1 to check it was working! Sorry with all the stress I didn’t catch your name! Also I didn’t wait long at all on the phone too.
1 août 2026
Réponse de bppulse
Hi Kim, Thanks for taking the time to leave such a detailed review. 😊
We're sorry to hear that your first experience at this location was a stressful one, especially as you're new to EV driving and were on a long journey from Liverpool to Cornwall.
We understand how frustrating it must have been when the charger didn't start despite showing as available, and then to have the charging cable become stuck in your vehicle. However, we're delighted to hear that our Customer Care advisor was able to guide you through manually releasing the cable and support you throughout the process.
It's also great to know that once you moved to the other charger, you were able to get charging successfully, and that our team took the time to stay on the line and make sure everything was working properly. We'll be sure to share your kind comments with the team, who will be thrilled to hear how much their reassurance and support meant to you.
Thanks again for your lovely feedback, and we're glad we could help get you back on the road. Safe travels on the rest of your EV journey! ⚡🚗
Gary, bp pulse team
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