Brayleys Cars - Brayley Honda Hendon Avis 

I leased a new Honda HRV in June 2025.

September 4th 2026 I returned from 4 day holiday, car would not start. Called out RAC they said the battery was completely dead, thought it was due to parasitic drain. They charged the battery and I was able to drive the car.

October 11th I returned from a 9 day holiday, the car would not start. Called out RAC they said the battery was completely dead. They said that the battery had bad cells and should not have been completely flat after such a short period of time.

October 22nd took the car to Brayleys Honda to be checked. They tested the battery and told me that the battery was in good condition. This meant that they could not replace the battery under the warranty. They offered no explanation as to why the battery goes flat. When I asked if new Hondas should perform this way the Brayleys representative shrugged. He suggested I buy a trickle charger. If this is their answer why don’t all new Hondas come with this supplied?

Exemplary service received throughout from Kaine - Extremely Professional and like Gary they are both a credit to themselves and what an asset to Brayley Honda! Keep up the excellent work ! Thank you both!

Great friendly staff and they are very helpful. When you take your car in your told of how long the service will take

Everything went well, the whole process.

have been servicing my Honda here for 6+ years on a service plan with MOT and very happy - the service staff are always great and super helpful and professional

Very efficient, helpful and quick.

Car booked in for service and MOT. All works were undertaken promptly and efficiently. Friendly service and everything explained. Satisfied customer.

Nick was very helpful in all aspects from bringing in my car for its annual service and MOT. When I collected it he went out of his way to explain all the points that needed doing. He didn't rush me at all. Great service.

I have bought cars from every type of manufacturer, from range rover to mercedes to porsche, and yet i have never, ever, had customer service quite like that provided by Robert at Brayleys Honda. It is not exaggeration to say that his kindness, attention to detail, enthusiasm, care, attention and expertise have been the best I have ever experienced in 51 years. The car itself, the Super N, is a joy, it is everything i hoped it would be and more. It has become the family favourite already and we could not be happier. So in short, if i could give 6 stars, 10 stars i would! Thank you Robert, I cant wait to find a way to do business again.

The whole process from drop off to collection was handled very efficiently.

The service adviser was polite and honest

Rob Battat - classic professional service from beginning to end, really attentive and big attention to detail on all aspects of the car, made the process so enjoyable and straightforward , he and went above and beyond including providing proactive and ongoing visibility to the progress of car from point of ordering. A credit to Honda Brayleys, and also has been highly attentive and plugged in the post delivery period also.

Easy drop-off, service was undertaken quickly, good communication via video report on the car.

Easy pick up. 90 minutes from start to finish.

Staff friendly and efficient. Initially gave 4* but after some thought I'm bumping it to 5. In previous years they have washed our car during the service, _not_ this year. However the company's response to my review is explicit that carwashing is no longer part of their service/mot, as they arrange for a tree to be planted instead of torrentially dowsing the car in water. So, arguably, I got exactly what their tin says, I just didn't check the side of the tin, nor did they draw attention to this fact in any paperwork. Talking of paperwork, we did bring home a 9-page document pack. Now maybe somethings are still mandatory to be on paper, such as the MOT certificate perhaps? Or maybe they have surveyed and found that most customers still prefer to have paper documents. But I would think they might improve sustainability by at least giving the customer a chance to choose to have the service report emailed rather than printed out.

Robert at Brayley's was simply brilliant, very friendly and extremely helpful. He gave the best advice and tips on everything and even gifted our toddler a couple of toy cars!
Absolutely love our new crv which came very swiftly after ordering.
A fantastic service from start to finish, highly recommend.

Excellent service, friendly knowledgeable staff service completed on time

Really happy with my experience buying a car at Brayleys. Rob was brilliant from start to finish and made the whole process so easy.

He was friendly, helpful and really easy to deal with. He took the time to answer all my questions and never made me feel pressured into anything, which made the whole experience really relaxed.

I’m really pleased with the car and would definitely recommend Brayleys, to anyone looking for a new car. Thanks again for all your help, Rob

Purchased a lovely car and excellent sales deal.
Encountered few issues with Registration mixed up and ended with different number plate /Registration than originally ordered.
All the documents and insurance had to be altered.
Stressful experience.
Overall we were satisfied with final
Conclusion and rectified with solution.
Hope senior management take on board
Cross check documentation before Registering with DVLA .
Thank you Robert for your support and service.