Brayleys Cars - Brayley Honda Hendon Avis 

that’s good about the service because every year I go to the company to do it

UPDATE:
Finally managed to sort it out with the sales manager. It turned out the sales staff went on compassionate leave and hadn’t received any of my messages or emails. When it all became clear, the manager was very apologetic and sorted everything out for me. I’m still deducting 1 star though, not because of the particular dealership, but because I think the company needs to change their system so that one staff taking an unexpected leave should not stop the communication with their customers. I shouldn’t have been told he was going to call me back repeatedly when he wasn’t even in the office, and there should have been a way for other staff to check the absent staff’s emails.

The showroom staff was very friendly and helpful until I bought the car. Afterwards I enquired about some issues, to which he sent me one email telling me that he would sort them out. After that, nothing. I called and left messages asking him to get back to me, I sent email reminders of what the outstanding issues were, but no reply whatsoever for over a week. I then managed to speak to the sales manager who told me that things will be sorted the next day. When the next day came and I heard nothing from either of them, I called the dealership to be told neither of them was in the office! I am still waiting for the outstanding issues to be sorted, two weeks after I bought the car. It’s as if they don’t want to be bothered now that they have my money!

Reliable and fast service with nice staff

Easy to book service
No wait on arrival
Described two problems
Was phoned during day with diagnosis abd suggested solutions
Car ready at end of day. Comprehensive report
Courtesy car had been in an accident
Uber fares reimbursed

Easy experience phone calls regarding extra features and the car was ready for collection. Also text. Helpful staff.

Excellent service and helpful staff

Always very effcient and two year payment up front very cost effective. Excellent service over the years and first rate communication

Easy booking process for service and MOT all costs outlined clearly. Helpful and informative team at Brayley Hendon.

Loved the video of the car review pre service.
Thought "special" spark plugs were very expensive compared to the cost of the same ones elsewhere...at least £80 more incl vat and fitting but went ahead anyway.

Nick was extremely helpful re my first Honda Service for my Motability car. I was booked in at 10.30 and my car was all done in 2 hours. The waiting room was comfortable with hot drinks and water available as needed. The A/C was running well and I was helped with a problem on the navigation system. I got all necessary paper work on line and as a printed copy. Pleased with the service overall.

I took my car to the Honda Dealer in Hendon for its second year service. The car was thoroughly checked, and returned to me on the same day.
The staff in service department are very courteous, and helpful. They can answer all your questions. I was very happy with the service I received. Thank you Brayley Honda at Hendon.

Very good communication. Booked a date, got reminders and form to fill in online beforehand with details of work. Kept updated throughout the day how service/MOT were going, including a video of the engine.
On first contact I was put through to Honda general office who were slow and weren't very clear about the service and quoted a higher rate than the Hendon branch. But this was sorted out locally.
Friendly and efficient

I had a small issue with my Honda Jazz tyre. The Brayley Honda Hendon service team helped me to fixed it quickly. I absolutely satisfied with them. I could wait to get the car in the nice waiting room and showroom. My plan return to them soon to choose the next Honda car.

Efficient booking and service handling experience.
Service actions generally good BUT documented tyre tread reading quite different from those verbally given in technician video. Tread depths are good, however, just incorrectly give in written report.

Your staff are so lovely and they were so helpful and efficient - Lee kept me updated throughout the day.

It was good experience. I am not giving 5* as the ZRV we bought does not have blind spot indicator, and it seems this is the case for cars manufactured during specific period. This info was not told to us before buying and we realized later on. A bit disappointing

Excellent service. Efficient staff and my MOT was finished 15 minutes after my appointment time. I arrived early and they found me an earlier slot. Very impressed!

Excellent service I will recommend to anyone and very friendly staff.

I was very satisfied with my recent dealings with Brayleys Honda at Hendon for my recent new car purchase.
The whole process from test driving to the actual purchase was a pleasant experience and under no pressure.
The sales person who dealt with me - Ibs Alom was most friendly, very knowledgeable about every aspect of the vehicle and a pleasure to deal with.