Brayleys Cars - Brayley Honda Hendon Avis 

very Good , fast, for MOT

We took out a 5 year service plan with Crown Motors (now Bradley’s), unfortunately we have 2 years remaining. I just booked my next service to be told they won’t collect our car and a courtesy car is £30. That’s not a courtesy car! They also no longer clean the car after servicing. My advice is to give this company a wide berth. They offer no company service!!

All went well. Very good service from Service! All work is contientious and thorough -and good value. Honda is a wonderful Car Manufacturer! Our Honda Jazz is great!

An amazing experience buying my first Honda electric car from a Honda dealer in Hendon.

While you wait service excellent idea.

It's always the same every year I come to honda for service and MOT because I trusted this company ever since I hope they will not disappoint me if it have a problem with my car I go to them

Service received was efficient. David was very helpful and friendly. Kept me updated with whole process.

Hi. I am supposed to be leaving a review a month ago but I wanted to share my experience with Brayley. I have got a mobility car and it was my first time, I was so nervous at first but Ewa made my whole experience very easy and enjoyable, Ewa answered all my questions and went through everything with me from A-Z. I have told Ewa how grateful I am and I’m in love with my car, the customer service at Brayleys is amazing, and I would refer everyone to get a car from there without hesitation, Ewa you are amazing and I can’t thank you enough, I am very grateful and happy. wish there are more like you everywhere we go🙏🏻🤍

Brayley Honda well & truly live up to their high standards year on year. I've been with them for 11 years now over multiple Honda cars. Noticeably post Covid days, the booking process, communication at each stage, multiple updates through texts & emails before coming in, and on the day of service & MOT - stage by stage updates are top class.

One recent disappointment is they won't any more wash the cars or even hoover them inside since they let go of the staff across all Brayley sites.

They are doing very great service and treat very well.

Excellent service by all members of the team .

Easy,,quick & explain clearly

Having decided Honda HR_V would be our preferred replacement car it was a simple choice to go to Brayley Leatherhead. Clarence and his colleague helped us select the car we wanted and arranged for our choice to come from Hendon site within a few days. Every stage of purchase went smoothly and we are very happy with the car. We look forward to an ongoing relationship with Brayleys and will certainly return when our other car will be replaced in a few years time.
David and Anne

I’m very disappointed by Honda, and I will NOT be going for my MOT and service next time with them. They are a rip off, and over charged me way too much for simple works, adding extra bill on already expensive Service. I’m not sure even if this was needed to be honest, and should have pushed to get a second opinion as my car was in good shape and is low mileage. They call themselves a dealer but should change to stealership instead! Not to be trusted! They even left my car stained dirty and had to push them to at least wipe it off. Awful service!

The customer service advisor was very helpful and made sure that our serice and MOT was Carried out efficiently and effectively. Nothing was to much trouble. The only gripe is that a car wash is not now included on the stated basis of saving the planet which in reality only means it's done somewhere else. Cost saving in disguise?

Easy check in beforehand to select add ons
Ready for me at 9am. Kept in touch during the day and proposed extra work which I was very keen to have— and accepted.
Very helpful and friendly service staff ( david and Christian?).
The bill did not seem excessive for a main dealer.
Gives me confidence in my car ( and your service) —- I
Loved the video of my cars health!!
Thank you very much indeed. Great service

It was good experience. Welcome atmosphere was good. I didn’t wait long to be seen. Service Reception staff Hardik parikh attended us and explain to servicing and what needs tobe done later in the car

If I can give 0 star I will.

I’ve had an extremely disappointing experience with Brayley Hendon. My car developed a leak in the sunroof, and the entire process since then has been a mess. I was told I’d have to wait one month just to get a repair appointment, and once I finally brought the car in, it sat there for five days because “the technician was off.” After all that waiting, they informed me that the rubber seal that needs replacing is out of stock, and the manufacturer can’t even give them a date for when it will be available.
To make matters worse, they won’t keep my car in a sheltered area, despite the fact that it has an active leak, and they’ve made it clear they won’t take responsibility for any water damage that happens while I wait for parts. Their only “solution” was to tell me to contact the manufacturer myself—something I would expect the dealer to handle, not the customer.
This entire experience has been unprofessional, unhelpful, and incredibly frustrating. I’m left with a leaking car, no timeline, no support, and no accountability from the dealership. I would strongly caution anyone considering using their service department, or even buying a car from them.

arrived at 9.00am as asked to deliver my car for a service and MoT. Job completed at 5pm. This entailed me wasting the better part of a day. No information as to the progress other than 'should be ready soon'.
Even the usual car wash service has been abandoned, poor customer service overall.