Brayleys Cars - Brayley Honda Hendon Avis 

Serviced, paid the extra £40 for air con and was there the whole day. They couldn’t even be bothered to wash the car as they usually do and should do!

noone at reception,
had to wait on each occasion to be seen although other people were around but its not there job
Disappointed that no car clean
allegedly left me a message on phone, but no call from them at all on my phone receved

Booking was a slightly longer process than need be and could have been automated. Staff didn’t try and accommodate requirements on the day but did get job finished earlier than expected. Took off a Star because of ridiculous policY not to wash cars anymore because of ecological reasons but were more than happy to have disposable cups and single use plastic in the complimentary drinks area. Feels like a convenient excuse to save costs and considering that spent almost £600 with them thought they could clean the car as a courtesy. Not what I expected from a main dealer TBH.

Booked in for my annual service and MOT easily - helpful and courteous throughout.

The service desk staff are friendly and helpful but I am so disappointed that, after 20 years of visits, car is no longer returned cleaned, to save water!

Robert from Brayleys Hendon is great. He had a ton of patience and was always responsive to my millions of questions. I’m thrilled with my new Honda

Exceptionally helpful and efficient!

10/10 as always from the team at Brayleys . Have been a regular customer at what was Honda Hendon for over 10years . The team are always warm, welcoming and friendly. Have moved out of London but still take the car to this dealership for service and MOT- because I trust them !

We bought the car recently and noticed a slow puncture. They happened to fix it without any cost to us. I hope it works.

Paul who took my car was friendly, informative and helpful. The service was completed by the time promised and I was given a full briefing on the health check. It was positive that it was also Paul who gave me back the car
The only BIG disappointment was the fact that the car had not been valeted and washed. That’s not showing that Brayley’s care about the customer experience

When I bought my car in March 2025 I experienced problems with it. I was offered a free service and was told the car would be collected and returned. However come January 2026 I was told collection was not done now so I needed to take the car but I would get a curtesy car. I tried to collect the car later that day but the traffic was horrendous so it was agreed I could collect the following day Saturday morning which I did. As I drove away a warning light came up but no point in going back to Brayleys as the service centre wasn’t open.
I phoned on Monday and the receptionist was very apologetic and I was told the warning was about the batteries in the fob was low and to go back into Brayleys. I couldn’t see a way of opening the fob so had no choice but to go back to get it sorted.
The parts dept were very helpful but I understand this should have been checked and I probably could have sorted the problem myself.

I can honestly say that the whole experience has been excellent. I was looked after by Ram, who was very professional, friendly and polite. Looking forward to picking up my new car in a few days

Honda Brayleys Bushey give excellent service, very helpful and informative on everything going on with the car. I wouldn't go anywhere else.

Absolutely trouble-free service. Friendly and professional staff. Highly recommended.

Our experience was a good one up until collection day , i would of gave a 5* but for one very rude sales representative who thought it ok to undertake and blow his horn whilst turning into the Honda garage
I will be honest it did tarnish what should of been a good experience

Paul woods is very helpful person

Easy to book service and MOT. Professional explanations on what was needed for repairs with evidence of a video of my car. Great customer service.

The staff at Brayley Honda Hendon are always exceptionally courteous and professional. They let you know as soon as your car is ready for collection so you don't have to chase them for updates. Even if your car is with them for something minor, they still do a complimentary health-check of tyre pressures, treads, brakes, suspension, shock absorbers and exhaust and send you a narrated video of their findings. I wouldn't take my beloved Honda anywhere else!

The staff in the Service Department were very polite and helpful. Hardik Parikh kept me informed during the day of what work was needed with costs and all the paperwork was ready when I collected my car. He looked after me with care and couldn't have been more helpful

I was dismayed by the changes I found at this dealership, to which I've been going for cars and servicing for over 15 years. The friendly receptionist, who created a sunny atmosphere, has gone. The showroom is crowded with cars, which doesn't create the atmosphere to go with Honda's price tags and is a bit claustrophobic.
The person who "processed" me when I arrived was no more than civil, but perhaps he is fed-up with having to explain the benefits withdrawn (which strike me as penny wise and pound foolish). Brayleys had not sent the service/MOT reminder to which I'd become accustomed under the previous owners.
The waiting area has been relocated and there is no longer anywhere one can work whilst waiting. WiFi is still available.
I believe the service was fine and it was completed within the time-frame promised. The person who explained the recommendations was both pleasant and helpful.